Stayed at Capri by Fraser KL for one night on 16th August, and chose it as we were long-term Fraser residents in Jakarta and have also stayed with them in other countries, particularly enjoying the impeccable Capri by Fraser in Singapore We have to say that this was probably our worst experience with them, which is particularly disappointing as it has real potential.
The room itself was great – spacious, loads of natural light, a fantastic bed, beautiful toiletries and good general facilities but be very careful of the slippery shower which need addressing with better flooring or simple quality non-slip shower mats.
Breakfast was only one word – diabolical, and of a very low standard. Beef bacon tasted like it had seen better days, chicken sausages were undercooked, baked beans were dubious, in fact all the food on display looked rather tired. Coffee was weak & tasteless. Only the mini-muffins tried to save the day.
Most staff were inexperienced, slow and lacked people skills. For example, fish & chips is served on the menu but when we asked for just chips, the staff member initially said they didn’t serve them until we pointed them out, then needed to check if it was possible…all for a bowl of chips…and then also struggled when asked if wine is served even although other alcohol was on the menu. Note to the manager – get your staff up to speed, and take a leaf from Fraser Jakarta (in Setiabudi) to see how a Fraser should be run. We won’t be back soon.
- Official Description (provided by the hotel):
- For a refreshing stay that blurs the line between business and leisure, Capri by Fraser Kuala Lumpur is set in a 33-storey tower with a rooftop bar offering stunning city views. A destination in itself, this smart new property features 240 spacious studios and apartments, all with kitchenettes, hi-speed Wi-Fi throughout and the very latest facilities. Located in the newly-transformed Bangsar South district, Capri by Fraser Kuala Lumpur offers light, casual dining at Caprilicious and Delite, the Ripples poolside bar, and the Pod and Pow-Wow meeting facilities. Surrounded by a wealth of entertainment and recreation options, including the new NEXUS Mall and a six-acre park, this chic new destination offers savvy travellers a fun and rejuvenating stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Hotels.com, Ebookers, HotelsClick, getaroom.com and 5viajes2012 S.L. so you can book your Capri by Fraser, Kuala Lumpur / Malaysia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.