We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“first impressions”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Capri by Fraser, Kuala Lumpur / Malaysia
Ranked #15 of 350 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 22 August 2014

Just checked into this hotel and I have to say it has exceeded my expectations. The studio room and hotel facilities are exceptional and would suit singles to families. The service has been really good as well. Can't wait to try out their buffet breakfast tomorrow morning. Thinking of extending our stay, thanks Capri staff from room 2408.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank jartedmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyHo-CFKL, General Manager at Capri by Fraser, Kuala Lumpur / Malaysia, responded to this reviewResponded 29 August 2014

Thank you for your feedback which will be shared with the team at Capri by Fraser Kuala Lumpur. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

Regards,
Tony Ho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,003)
Traveller rating
Traveller type
Time of year
Language
  • More languages

796 - 802 of 1,003 reviews

Reviewed 21 August 2014

My best friend and I stayed here after 3 weeks travelling around Malaysia. It was the final destination before flying back home and what a stay it was! We were delighted to find the apartment so luxurious and spacious. The beds, duvets and pillows were extremely comfortable and we slept so well here. The facilities are excellent; the poolside views are as stunning as they are on the website, by day and night. The gym was also well equipped for a short workout. The games room facilities comprised of a pool table, table football and games console - which came in really handy when we had time to pass before our flight. Although the breakfast room was busy as it was over a weekend, we went in around 9.15 ish and fresh croissants were produced constantly, along with a delicious freshly cooked egg selection. The staff were exceptionally friendly and welcoming, going out of their way to book us a table at a popular night time venue. Equally, as our flight was not until 3am, they allowed us to use the hotel facilities after checkout which was very kind. Although this is slightly out of town, (nearer Bangsar South region), using public transport from the local LRT station (5 minutes walk from the hotel) was very simple and efficient. Taxis were circa 25 Ringitt into Bukit Bintang. Rooms were spotless and I would highly recommend a stay here.

  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Beth_S0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyHo-CFKL, General Manager at Capri by Fraser, Kuala Lumpur / Malaysia, responded to this reviewResponded 29 August 2014

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.

Regards,
Tony Ho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

My partner and I normally stay at our regular hotel when visiting Kuala Lumpur, but after chancing upon this new property on TripAdvisor, we decided to give it a try. And we were very glad we did, for we had such a lovely weekend, we had to drag ourselves to leave at the end.

It opened just a few months ago, so everything was sparkling new. While technically a serviced apartment, it comes with all the comforts, luxury and impeccable service standards one would expect from a 5-star hotel. No wonder it had such good reviews on here.

Though there was a minor computer glitch when I arrived to check-in, staff were nice enough to offer a complimentary drink while we waited. Rooms are huge, starting from 60sqm / 645sq ft onwards. The studio we took had a kitchen area with utensils and cutlery, a spacious bathroom/make up area, workdesk, and a cosy bedroom with amazing views of the KL skyline.

The highlight was the 33rd floor, rooftop infinity pool with a view to die for. We also enjoyed the individual jacuzzi cabanas. The mini gardens and bar, also make a great place to kick back with a drink, and watch the sunset. Being a photographer by profession, the near 360-degree views beckoned me to snap away. Just one floor below is a well-equipped gym and games area, where we had a few games of pool.

There is a F&B strip mall right beside it, with good dining options. Though the property is in Bangsar, away out from the KL City Center, those who love shopping can simply head to the MidValley area just a short drive away.

There are also a few things the management could look into :
- Try improving ventilation at the toilet area, as unpleasant odors tend to spread and linger around the room every time we used the loo.
- Not sure if this is feasible, but perhaps heat up the pool waters just a bit. Due to the pool being on the rooftop, it tends to get windy, which makes the waters feel icy cold in you swim in the mornings and late evenings.
- Breakfast quality was decent, but could be improved. Being a light eater in the mornings, the spread was sufficient for me, but some items tasted rather bland.

That said, overall we had a wonderful stay, and with the attractive opening promo rates, it is quite a steal. This is definitely our favourite KL hotel at the moment, and we're already planning for the next trip in a few weeks time.

Room Tip: The studio units are bunched in the middle of the block, while the 1-bedroom and 3-bedroom units occ...
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank JeremyTan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyHo-CFKL, General Manager at Capri by Fraser, Kuala Lumpur / Malaysia, responded to this reviewResponded 29 August 2014

Thank you for your feedback which will be shared with the team at Capri by Fraser Kuala Lumpur. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

Regards,
Tony Ho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014 via mobile

Love the way capri presenting the spacious room and the 24 hours open facilities service. The studio type room makes the feel of home, a long dressing table with huge mirror is perfect. Comfort bed. The tall building overlooking 360 of kl is fantastic. 24 hrs gym, yoga room, game room, the private jacuzzi, the sauna is amazing. It just refresh and feel good to exercise before get to work or after work. Nexus mall which just next to the hotel is convenient for eating.

Will definitely back again!

Stayed: August 2014, travelled on business
Thank choy_yin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyHo-CFKL, General Manager at Capri by Fraser, Kuala Lumpur / Malaysia, responded to this reviewResponded 29 August 2014

Thank you for staying with us, and I appreciate the feedback on the hotel residence.

I am delighted that you had taste our warm & caring service along with our dynamic facilities and you found our property to your liking.

I hope to be able to welcome you back to Capri by Fraser Kuala Lumpur soon!

Regards,
Tony Ho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

Stayed at Capri by Fraser KL for one night on 16th August, and chose it as we were long-term Fraser residents in Jakarta and have also stayed with them in other countries, particularly enjoying the impeccable Capri by Fraser in Singapore We have to say that this was probably our worst experience with them, which is particularly disappointing as it has real potential.

The room itself was great – spacious, loads of natural light, a fantastic bed, beautiful toiletries and good general facilities but be very careful of the slippery shower which need addressing with better flooring or simple quality non-slip shower mats.

Breakfast was only one word – diabolical, and of a very low standard. Beef bacon tasted like it had seen better days, chicken sausages were undercooked, baked beans were dubious, in fact all the food on display looked rather tired. Coffee was weak & tasteless. Only the mini-muffins tried to save the day.

Most staff were inexperienced, slow and lacked people skills. For example, fish & chips is served on the menu but when we asked for just chips, the staff member initially said they didn’t serve them until we pointed them out, then needed to check if it was possible…all for a bowl of chips…and then also struggled when asked if wine is served even although other alcohol was on the menu. Note to the manager – get your staff up to speed, and take a leaf from Fraser Jakarta (in Setiabudi) to see how a Fraser should be run. We won’t be back soon.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank VICTORIAPRINCIPLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyHo-CFKL, General Manager at Capri by Fraser, Kuala Lumpur / Malaysia, responded to this reviewResponded 29 August 2014

Thank you for taking the time to write this review.

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times.

Our sincere apologies about the incident you experience during your stay with us. We have noted of your comment about the food and beverage experiences during your recent stay with us. Rest assure that I will personally share your feedback about the incident with our Executive Chef as well as our Food & Beverage Manager for their immediate review and attention for the inconvenience caused and to ensure that such incidents will not occur again. As such, we will conduct re-training for our team members to be more alert and tactful when it comes to our resident’s request.

Thank you for your patronage and we hope that you would reconsider staying with us again, giving us another opportunity to serve you better.

Sincerely,
Tony Ho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

Clean, well appointed apartment (large 3 bed). Good restaurants nearby. Friendly and helpful staff. Secure parking. Would recommend. Apparently 132 characters is too succinct for trip advisor. tralala

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank JSharpey79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyHo-CFKL, General Manager at Capri by Fraser, Kuala Lumpur / Malaysia, responded to this reviewResponded 29 August 2014

Thank you for staying with us, and I appreciate the feedback on the hotel residence.

I am delighted that you had taste our warm & caring service along with our dynamic facilities and you found our property to your liking.

I hope to be able to welcome you back to Capri by Fraser Kuala Lumpur soon!

Regards,
Tony Ho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

The hotel was brand new, rooms space and comfortable however noisy. Especially the air conditioner.
What lowered my rating and appreciation for the hotel were:
1: The check in/out procedure was way to long. Staff is really friendly but it took them 30 minutes to reconcile a booking.com reservation with a direct to hotel email amendment (upon their advice). We were really tired after a 12 hour flight and wanted to get our room as fast as possible to rest and refresh but even after hinting this several times it was not picked up by the staff. They were to busy with their computer system. Checking out same story. Took way to long.
2: The location. It is a building site. There is nothing in the area. Most taxi drivers did not know the location. The next door mall just started operation. There was hardly anything there
Let's hope for Capri these are just start up glitches.

Stayed: July 2014, travelled with family
Thank jos3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyHo-CFKL, General Manager at Capri by Fraser, Kuala Lumpur / Malaysia, responded to this reviewResponded 15 August 2014

Thank you for taking the time to write this review.

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We are very sorry about the incident you experience during your recent stay with us. We have noted of your comment and rest assure that I will personally work closely with our Operations and Engineering team members to look into the air conditioner as well as the check-in process to ensure that such incidents will not occur again.

Thank you for your patronage and we hope that you would reconsider staying with us again, giving us another opportunity to serve you better.

Sincerely,
Tony Ho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
5.3 mi away
Somerset Ampang Kuala Lumpur
Somerset Ampang Kuala Lumpur
#18 of 350 in Kuala Lumpur
905 reviews
3.8 mi away
Lanson Place Bukit Ceylon Serviced Residences
2.2 mi away
Aloft Kuala Lumpur Sentral
Aloft Kuala Lumpur Sentral
#17 of 350 in Kuala Lumpur
3,409 reviews
Show Prices
Show Prices
Show Prices
2.3 mi away
Hilton Kuala Lumpur
Hilton Kuala Lumpur
#14 of 350 in Kuala Lumpur
4,421 reviews
5.3 mi away
DoubleTree by Hilton Kuala Lumpur
4.1 mi away
PARKROYAL Serviced Suites Kuala Lumpur
Show Prices
Show Prices
Show Prices

Been to Capri by Fraser, Kuala Lumpur / Malaysia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Capri by Fraser, Kuala Lumpur / Malaysia

Address: No 5 Jalan Kerinchi | Bangsar South City, Kuala Lumpur 59200, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #15 of 350 Hotels in Kuala Lumpur
Price Range: £44 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Capri by Fraser, Kuala Lumpur / Malaysia 4*
Number of rooms: 240
Official Description (provided by the hotel):
For a refreshing stay that blurs the line between business and leisure, Capri by Fraser Kuala Lumpur is set in a 33-storey tower with a rooftop bar offering stunning city views. A destination in itself, this smart new property features 240 spacious studios and apartments, all with kitchenettes, hi-speed Wi-Fi throughout and the very latest facilities. Located in the newly-transformed Bangsar South district, Capri by Fraser Kuala Lumpur offers light, casual dining at Caprilicious and Delite, the Ripples poolside bar, and the Pod and Pow-Wow meeting facilities. Surrounded by a wealth of entertainment and recreation options, including the new NEXUS Mall and a six-acre park, this chic new destination offers savvy travellers a fun and rejuvenating stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Travel Republic (UK), Asiatravel.com Holdings, TripOnline SA, Ebookers, getaroom.com, Evoline ltd, HotelsClick, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Capri by Fraser, Kuala Lumpur / Malaysia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing