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“Incredible staff!”

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Hilton Kuala Lumpur
Ranked #13 of 349 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 2 August 2013

I arrived late in KL on business, and from my first impression of the lobby (which is very new and possibly not to everyone's taste), coupled with my own tiredness, I really didn't want to like this place... but you just can't help it... The staff at reception make a great first impression (helped by the upgrade I got to a room on the 35th floor)... The room I had was huge with great facilities and a tremendous view (perhaps a bit US-boardroom in style, but I will forgive that). Great bed and bathroom. Free wifi. Everything clean and good. After a long day in the office I decided against going out in KL for the evening and stayed at the hotel. Enjoyed a long cooling swim in the pool (very odd shape, not a lap-pool, but quiet and good for a continuous swim) and then dined in the main restaurant. The staff here were truly great - very well trained, interested in what they were doing - a credit to the management and a very good advertisement for the brand. Same true of the lobby staff in the morning - they cannot do enough to help. Impressive. The location is a bit of a concrete jungle, and not somewhere that tempts you to take a stroll outside - you need to move around by taxi really - but very convenient for my office and for the train to KLIA. A good place to stay - well done Hilton!

Room Tip: If you can, stay in one of the executive rooms - excellent!
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  • Stayed: August 2013, travelled on business
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Thank trippingferret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 12 August 2013

Dear Guest,

Greetings from Hilton Kuala Lumpur!

I would like to thank you for taking the time to provide the hotel feedback on your recent stay experience at Hilton Kuala Lumpur.

I am delighted to know that you had a wonderful stay in our hotel and I will pass your comments to the hotel team members.

The team and I look forward to welcoming you back to the hotel soon.

Best Regards,

Daniel Welk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,635 - 2,641 of 4,306 reviews

Reviewed 31 July 2013

Fantastic hotel, great location, beautiful rooms. Having the central (sentral) train station just across the hotel is fantastic, though it is a bit far from the city center. Facilities are top notch.

Breakfast is a bit lacking for a 5-star hotel, that and the high price made me take off one star.

  • Stayed: July 2013, travelled on business
    • Value
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Thank NeedSleep2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 12 August 2013

Dear Guest,

Greetings from Hilton Kuala Lumpur!

Thank you for your review and I am glad to hear that you found the location and facilities of the hotel to your satisfaction.

We look forward with pleasure to welcoming you back again soon.

Best Regards,

Daniel Welk
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2013

When it's KL, it's the KL Hilton for me! Not only do they accommodate me at 9am for a check-in, I also get good rooms with a view. The breakfast spread is good though I'd prefer the executive lounge to stay on for a bit longer than the quick wrap-up at 8:30pm.
The rooms are very comfortable - the bathroom is the highlight. I just love it there and find it really convenient to amble down with my suitcase and catch the train to KLIA.

Now that the pool is refurbished, I'd dare say I like the adjoining Le Meridian pool better. And they still do get your food order wrong at times! And yes, the Spa is quite sordid - rather illmaintained compared to the Shangrilas and Intercons of the city. But then, when I lie down in my king size bed on the 32nd floor, all is forgotten and forgiven!

  • Stayed: May 2013, travelled on business
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Thank SourKS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 12 August 2013

Dear Guest,

Greetings from Hilton Kuala Lumpur!

I would like to thank you for taking the time to provide the hotel feedback on your recent stay experience at Hilton Kuala Lumpur.

Customer feedback is vital to the hotel, ensuring the team can continually improve our services and offerings.

The team and I look forward to welcoming you back to the hotel soon.

Best Regards,

Daniel Welk
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2013

We stayed in an executive room and enjoyed the experience. it was very good value to spend the extra for the benefits gained. Great pool. Excellent location and close to trains, and the hop on, hop off bus. Really good room size. Reception service was very poor (and the badge said that she was a team leader!!), but excellent on the executive level. Why is that necessary to get good service???

Room Tip: Executive floor is a must!
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  • Stayed: July 2013, travelled with family
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Thank MandM27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 12 August 2013

Dear Guest,

Greetings from Hilton Kuala Lumpur!

Thank you for taking the time to provide the hotel feedback on your recent stay experience at Hilton Kuala Lumpur.

Customer feedback is vital to the hotel, ensuring the hotel team can continually improve hotel services. The incident you mentioned with the Reception service has been addressed and we appreciate you alerting us to this issue.

We hope to have a chance to welcome you back to the hotel again when you return to the area.

Best Regards,

Daniel Welk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2013

Located at KL Sentral, hotel is conveniently located for someone like me, who for work reasons need to shuttle between KLIA & KL City. Well-maintained, cosy rooms with a great bed and comfortable pillows. Absolutely loved the choice of toiletries provided!

  • Stayed: July 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Rebecca K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 12 August 2013

Dear Rebecca,

Greetings from Hilton Kuala Lumpur!

Thank you very much for your gracious comments and I am delighted to hear that you found the hotel location and amenities to your liking.

We look forward to welcoming you back to the hotel again soon!

Best Regards,

Daniel Welk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2013 via mobile

When we arrived hotel it was almost 1am midnight, however the reception staffs still protracting smiling face, our room got upgraded to king executive room without extra charges as we were assigned to a corner unit. The staffs are helpful and friendly, whenever you dial to 'magic' ie their hotel guests service line for help after couple of minutes they will dial back and ensure your request has been attended and fulfilled. The room design is comfortable and elegant. The hotel has business lounge, which is very convenient for those business travelers to get their documents printed despite the expensive charges.

  • Stayed: July 2013
    • Value
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    • Rooms
    • Cleanliness
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Thank Foodhunter84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 5 August 2013

Dear Guest,

Greetings from Hilton Kuala Lumpur!

Thank you very much for your gracious review and I am delighted that you found the location and services of the hotel to your satisfaction.

We look forward with pleasure to welcome you back to the hotel again soon!

Best Regards,

Daniel Welk
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2013

The Hilton is a good hotel for business or to use as a 'base' for visiting KL. Its not in the most nightlife or restaurant abundant part of KL but its easy to get to and from the airport, the prices are reasonable and the staff very nice.

Stayed: July 2013, travelled on business
Thank richo878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this reviewResponded 5 August 2013

Dear Guest,

Greetings from Hilton Kuala Lumpur!

Thank you for your review and I am pleased to hear that you enjoyed your stay experience with us.

We look forward to welcoming you back to the hotel again soon!

Best Regards,

Daniel Welk
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Kuala Lumpur

Address: 3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Kuala Lumpur
#9 Spa Hotel in Kuala Lumpur
#13 Luxury Hotel in Kuala Lumpur
#19 Romantic Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
Price Range: £53 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Kuala Lumpur 5*
Number of rooms: 499
Official Description (provided by the hotel):
Experience this vibrant city at its best at the Hilton Kuala Lumpur hotel, located just 28 minutes from Kuala Lumpur International Airport and 33 minutes from Kuala Lumpur International Airport 2 by KLIA Ekspres train. Gaze out on Kuala Lumpur's city center while swimming laps of the hotel pool, featuring a tropical sun deck, or indulge in a holistic spa treatment. The hotel boasts 14 lavish meeting rooms including the magnificent Grand Ballroom, mid-size Sentral Ballroom and the sophisticated multi-event leveL7even. Services for meetings, events and outside catering are designed to meet every event need. Executive rooms and suites include access to the Executive Lounge and complimentary WiFi. Experience an array of additional benefits including complimentary breakfast, afternoon tea, all-day refreshments, and evening cocktails. The hotel provides 10 stellar choices for dining and entertainment, from business brunches to pre-dinner drinks and everything in between. Hilton Kuala Lumpur has been awarded Malaysia's Leading Business Hotel 2015 by The World Travel Awards™. The hotel's modern European restaurant, GRAZE won accolade as Malaysia Tatler – Best Restaurant 2015. Hilton Kuala Lumpur also won the TripAdvisor Travelers’ Choice® award for 2015 in the Top 25 Luxury Hotels – Malaysia category. ... more   less 
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Also Known As:
Hilton Kuala Lumpur Hotel Kuala Lumpur
Hilton International Kuala Lumpur
Kuala Lumpur Hilton

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