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“Lovely wedding at the Hilton” 5 of 5 bubbles
Review of Hilton Kuala Lumpur

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Hilton Kuala Lumpur
Ranked #12 of 341 Hotels in Kuala Lumpur
Asia, Peru
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Lovely wedding at the Hilton”
5 of 5 bubbles Reviewed 13 August 2013 via mobile

This property has always been a lovely one and the top hotel in Kuala Lumpur for some time now. We had our wedding here and many of our guests (including ourselves) who stayed here loved the hotel. The ballrooms and function rooms were great for hosting our wedding and the food served at all of our wedding events were top notch. We even enjoyed the leftovers (so very tasty at 3am!) from our wedding dinner that we didn't have time to enjoy but which they very kindly packed for us and left in our room in a food warmer.

We were very well looked after and enjoyed the many room service meals we had being so tired from all the wedding activities in and around the hotel. The Lifestyle suite we were given was just fantastic - so very well designed and modern and very spacious for all of the visitors we had throughout our stay. The strength of this property is in the design of their rooms and the way in which they have maintained these over the years. Still top quality and every inch a 5 star standard.

The hotel is also located above a large transportation hub (KL Sentral) and is perfect for travel to central KL and also the airport. The hotel could not be in a better location.

This hotel is equally great for business and pleasure (something not all hotels do well) and we couldn't have asked for more for our wedding - this hotel and location will always remain very special to us.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pippyclearsoup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 22 August 2013
Dear Guest,

Greetings from Hilton Kuala Lumpur!

Thank you very much for taking the time to share your experience. I am glad to hear that you and your guests enjoyed your stay with us and delighted that we have made your special day all the more special.

We look forward with pleasure to welcome you back again!

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,712 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Singapore, Singapore
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 12 August 2013

At first we wanted to stay at Double tree, but it was fully booked. We came to Hilton KL and chose a room on Executive level - it was one of the best decisions ever!

The view is marvelous, both my partner and me were literally stunned at the view for a while - it looked greater at night too.

Beside that, location is good, right at the center of KL. They have bar, good gym, great swimming pool (well, just a bit too crowded, but it was fine)... we're very pleased with our stay.

Room Tip: Choose those rooms looking at the park for greater view
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  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Darren_Le_Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 22 August 2013
Dear Guest,

Greetings from Hilton Kuala Lumpur!

I would like to thank you for taking the time to share your review with us and am delighted to hear that you thoroughly enjoyed your stay with us.

The team and I look forward to welcoming you back again soon!

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
2 reviews
4 of 5 bubbles Reviewed 11 August 2013

It was a great experience staying in Hilton Kuala Lumpur, with comfortable room environment and nice ambient at the restaurant.However, there are flaws for such a good hotel that distracted me. The drainage system in the hotel room was quiet bad. The shower area was flooded within a few minutes of shower. The water flow down the drain very slow, and the in house plumber seems can't find the solution for this matter. Ended up, we got to bare with the situation as the hotel was quiet full for that time being. Gaze restaurant seems to be a good dining place, but the waiters there do not attend to us properly. May be it was the festive season, and the restaurant was a bit packed. Issue that irritated me most was that they don't even have the intention to clean up a table for us to be seated. To make the matter even worst, the waiters keep reminding that we need to wait for long hours to get the food served and sort of shoo us off in a subtle way. This sort of fused me off a bit and we ended up dine in Chyna restaurant.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank YHP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 12 August 2013
Dear Guest,

Greetings from Hilton Kuala Lumpur!

I appreciate you review of your recent experience at our hotel. We're very sorry you experienced an undesirable stay and level of customer service with us. I have addressed these issues with our team, ensuring that team focus on providing memorable experiences for all guests that stay at Hilton Kuala Lumpur.

The next time you are in Kuala Lumpur we would love to have you come back and experience a better level of customer service.

Thank you once again for your comments.

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
204 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 bubbles Reviewed 11 August 2013

Located opposite the KLIA link from the airport this is convenient to get down town fast and cheaper than a taxi - especially in rush hour. Being renovated when we visited which made things a bit of a mess - you may want to check before visiting on status of renovations. Food not so good here but just go through to Le Meridien which is linked and eat there...Rooms were also very warm with poor air condictionaing

Room Tip: High floor recommended
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  • Stayed April 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Stuart294265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 12 August 2013
Dear Guest,

Greetings from Hilton Kuala Lumpur!

Thank you very much for taking the time to share your recent stay experience with us.

Customer feedback is vital to the hotel, ensuring the hotel team can continually improve hotel services and offerings.

The team and I look forward to welcoming you back to the hotel soon.

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
74 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 10 August 2013

For several years, we keep coming back to this Hilton Hotel as we use KL as our base for traveling through SE Asia. This year we travelled Indonesia and therefore we stayed 2 nights in the Hilton KL again before returning home.

the hotel is centrally located (next to KL Sentral) and therefore easy to reach from the airport. The rooms (we prefer corner rooms on the executive floors) have good beds and the bathrooms are really nice with a good rainshower. What was a surprise to us that the Hilton KL keeps improving. The bites and drinks in the executive lounge were excellent, but the best was the breakfast. Simply put, you name it and it is available for breakfast. From sushi to fresh baked bread and donuts.

A big plus of this hotel is (compared to other hiltons) the availablity of complementary WIFI in the lobby. The lobby is refurbished and has good chairs to relax in. Talking about complementary, it was a nice surprise that complementary water and lemon drinks were served at the pool area.

All in all, we love this hotel and it's good to see that this hotel keeps improving

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Haaienvoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 12 August 2013
Dear Guest,

Greetings from Hilton Kuala Lumpur!

I would like to thank you for taking the time to share your recent stay experience at Hilton Kuala Lumpur and am delighted to hear that you thoroughly enjoyed your stay with us.

The team and I look forward to welcome you back again soon!

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lanzarote
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 9 August 2013

I stayed for a week on business and found the hotel to be very comfortable and the staff to be well trained to the standard I would expect from Hilton Hotels. I had room service several times, but did not have breakfast. Location is good for business, not so for tourists in my opinion. Reception area is undergoing a refurbishment, which will hopefully be done very soon. Beds are very comfortable and I did like the room layout, once I found the hidden toilets.

  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 12 August 2013
Dear Steve,

Greetings from Hilton Kuala Lumpur!

Thank you very much for your review and I am glad you found the location and service levels of the hotel to your satisfaction.

The team and I look forward with pleasure to welcome you back again soon.

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolfratshausen
Level Contributor
158 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 9 August 2013

Definitely, one of our best Hilton Hotel stays. We had a lovely suite - 2-piece bathroom near the entrance, spacious living/dining room area, work (desk) area and walk-in closet, large bedroom with large en-suite including bathtub, rainshower and toilet. Perfect for our 9 night stay!

The Executive Lounge breakfasts were very good with a variety of foods to accommodate all tastes, including omelettes or eggs to order as you wish. The evening cocktail hour was special - the amount, variety and quality of appetizers were really among the best we have had. You have to be careful if you are going out for dinner afterwards. The swimming pool and fitness facilities are both superior. The main lobby renovations were just complete by the end of our stay - and it looks great!

The hotel is conveniently located across the street from the central train station - connecting to the airport, regional and city trains. It is easy to get to the city centre via train or taxi. Although the distance is not great to downtown, it is not really walkable as the hotel is surrounded by major traffic arteries with no pedestrian sidewalks. The express train to and from the airport is definitely the way to go - 35 ringgits for a one way trip and in less than 30 minutes, as advertised.

I would definitely recommend this hotel and would return if in KL again.

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Faith N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 12 August 2013
Dear Faith,

Greetings from Hilton Kuala Lumpur!

Thank you for taking a moment to share your experience. I am happy to hear that you found the hotel location, facilities and levels of service to your liking.

We look forward to servicing your travel needs at the Hilton Kuala Lumpur should you return to the area again.

Best Regards,

Daniel Welk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Kuala Lumpur

Property: Hilton Kuala Lumpur
Address: 3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Kuala Lumpur
#9 Business Hotel in Kuala Lumpur
#12 Luxury Hotel in Kuala Lumpur
#19 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Kuala Lumpur 5*
Number of rooms: 499
Official Description (provided by the hotel):
Experience this vibrant city at its best at the Hilton Kuala Lumpur hotel, located just 28 minutes from Kuala Lumpur International Airport and 33 minutes from Kuala Lumpur International Airport 2 by KLIA Ekspres train. Gaze out on Kuala Lumpur's city center while swimming laps of the hotel pool, featuring a tropical sun deck, or indulge in a holistic spa treatment. The hotel boasts 14 lavish meeting rooms including the magnificent Grand Ballroom, mid-size Sentral Ballroom and the sophisticated multi-event leveL7even. Services for meetings, events and outside catering are designed to meet every event need. Executive rooms and suites include access to the Executive Lounge and complimentary WiFi. Experience an array of additional benefits including complimentary breakfast, afternoon tea, all-day refreshments, and evening cocktails. The hotel provides 10 stellar choices for dining and entertainment, from business brunches to pre-dinner drinks and everything in between. Hilton Kuala Lumpur has been awarded Malaysia's Leading Business Hotel 2015 by The World Travel Awards™. The hotel's modern European restaurant, GRAZE won accolade as Malaysia Tatler – Best Restaurant 2015. Hilton Kuala Lumpur also won the TripAdvisor Travelers’ Choice® award for 2015 in the Top 25 Luxury Hotels – Malaysia category. ... more   less 
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Also Known As:
Hilton Kuala Lumpur Hotel Kuala Lumpur
Hilton International Kuala Lumpur
Kuala Lumpur Hilton

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