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“Excellent hotel to stay at”

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Hilton Kuala Lumpur
Ranked #12 of 340 Hotels in Kuala Lumpur
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent hotel to stay at”
5 of 5 bubbles Reviewed 29 July 2014

Overall the hotel is very clean, very comfortable, quiet & very cozy. It is located at a very strategic location, the KL Sentral (which is a transportation hub in KL) is just opposite the hotel & easy access.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank p0lyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 31 July 2014
Dear Guest,

Thank you for the lovely review. My team and I appreciate the time taken to share your experience and am so pleased that you enjoyed your stay as our guest.

We hope to have the opportunity to welcome you back and wish you safe onward travels.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,809 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (591)
Date | Rating
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  • English first
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English first
Taipei, Taiwan
Level Contributor
130 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

Hilton is connected to Le Meridien very close to the center of downtown KL. It is directly across the street from the KL Sentral station with trains to the airport. The hotel is new and very modern. The gym is about the best I have seen in a hotel. This is because the two hotels share a gym and can thus afford a larger gym. The pool is also shared and is also impressive. The rooms are very modern and I really like the choice of colors and materials. The staff throughout the entire hotel are extremely friendly and helpful, and I must make special mention of the lounge staff. My friend was in KL for a long business trip and I stayed in the hotel with him several nights. I was very impressed with the hotel and highly recommend. Even being as picky as I can possibly be just to find one thing to give some constructive feedback for, I can't find a single fault. Oh, I guess no free wi-fi for some guests would be frustrating to many.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank jchanlifat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 30 July 2014
Dear Guest,

Thank you for the very complimentary review. It is wonderful to know you had a great stay and enjoyed our service an facilities.

Wi-Fi is provided on a complimentary basis in all main public areas and in room for our HHonors Gold and Diamond members. A nominal fee applies for all other in room connection per 24 hours with up to 3 simultaneous connections.

I hope to have the opportunity to welcome you back to experience more of what Hilton KL has to offer.

Thank you again for choosing Hilton Kuala Lumpur.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bern, Switzerland
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

The location was perfect , close to station and shopping . Our room was good with nice furnishing and decor . The staff are very nice and helpful , we had an early checkin for no extra charge. The chyna restaurant was good , really nice food , prices not bad .

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank cecile p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 30 July 2014
Dear Guest,

Thank you for your lovely review. I am so pleased you enjoyed your stay in Kuala Lumpur with us.

We wish you safe onward travels and a warm welcome back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

Stay during 25 July to 27 July. Staff of Reception /Executive Lounge was very helpful,kind,smiling and warm.Check In was smooth and good. Executive Lounge was good and relaxing. Breakfast spread is WIDE and tasty. Embience great location convenient. Room was good comfortable clean and great. Totally me and my beloved had an awesome experience n relaxing stay Superb.
Thank You Hilton KL Staffs Keep Smiling

Regards
ML

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank MoLavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 30 July 2014
Dear Guest,

Thank you for sharing your experience on this forum. It is great to know you had an enjoyable break in KL.

My team and I look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 27 July 2014

Bad experience for check in queue even I got the gold member. But I like the cleaning and location. On the sleep quality, it seem that I heard the sound from refrigenerator that I could not sleep well include the dooring sound.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Adul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 30 July 2014
Dear Guest,

Thank you for taking the time to share your experience.

Please accept our apologies for the delay on check in. Currently it is the main Hari Raya Holiday season in Malaysia and the hotel can be very busy at check in and check out times with families travelling.

Concerning the mini bar we will attend to this immediately as it is not a typical issue as all mini bars are the silent 'induction' type.

We appreciate your feedback and assure you of our attention to ensure excellence in hospitality.

I look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 27 July 2014

Stayed here again recently for business. Convenient for the business visitor, who may need to nip out; as the LRT and Commuter connections are at the doorstep. I wouldn't say the breakfast and dinner buffet is the best but its good enough for the overseas travellers. One thing I notice though is that I seem to always end up with a room with a disable toilet, which doesn't bother me but if I was wheelchair bound I would struggle to get to the toilet with the many corners and bends in the room.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Razpeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 30 July 2014
Dear Guest,

Thank you for your review and we appreciate that you have chosen to stay with us.

Based on your feedback I would assume you are referring to the wall mounted shower seat which is in all guest rooms. This was installed to make it easy for guests in the shower as a foot stool.

Our rooms for guests with disabilities (2) are completely open plan and provide very good access.

Hilton KL has 11 restaurants and bars and I hope when you next stay with us that you are able to try some of our other options.

We look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 July 2014

Hilton KL was very central and right next to the airport train station. Happy with the service and the dinner at Chyna was very good. Great place to stay if you are in KL. The mall beside the hotel helped with alot of quick shopping if you wish to make before flying out of KL

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Oscar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 30 July 2014
Dear Guest,

Thank you for sharing your experience.

It is great to know that you found our location and service to your satisfaction. We hope to be able to welcome you back when your travels next take you to KL.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Kuala Lumpur

Property: Hilton Kuala Lumpur
Address: 3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Kuala Lumpur
#9 Business Hotel in Kuala Lumpur
#12 Luxury Hotel in Kuala Lumpur
#19 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Kuala Lumpur 5*
Number of rooms: 499
Official Description (provided by the hotel):
Experience this vibrant city at its best at the Hilton Kuala Lumpur hotel, located just 28 minutes from Kuala Lumpur International Airport and 33 minutes from Kuala Lumpur International Airport 2 by KLIA Ekspres train. Gaze out on Kuala Lumpur's city center while swimming laps of the hotel pool, featuring a tropical sun deck, or indulge in a holistic spa treatment. The hotel boasts 14 lavish meeting rooms including the magnificent Grand Ballroom, mid-size Sentral Ballroom and the sophisticated multi-event leveL7even. Services for meetings, events and outside catering are designed to meet every event need. Executive rooms and suites include access to the Executive Lounge and complimentary WiFi. Experience an array of additional benefits including complimentary breakfast, afternoon tea, all-day refreshments, and evening cocktails. The hotel provides 10 stellar choices for dining and entertainment, from business brunches to pre-dinner drinks and everything in between. Hilton Kuala Lumpur has been awarded Malaysia's Leading Business Hotel 2015 by The World Travel Awards™. The hotel's modern European restaurant, GRAZE won accolade as Malaysia Tatler – Best Restaurant 2015. Hilton Kuala Lumpur also won the TripAdvisor Travelers’ Choice® award for 2015 in the Top 25 Luxury Hotels – Malaysia category. ... more   less 
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Also Known As:
Hilton Kuala Lumpur Hotel Kuala Lumpur
Hilton International Kuala Lumpur
Kuala Lumpur Hilton

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