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“Great hotel in a good location”

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Hilton Kuala Lumpur
Ranked #12 of 342 Hotels in Kuala Lumpur
Melbourne, Australia
Level Contributor
311 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
“Great hotel in a good location”
Reviewed 17 August 2014

The Hilton KL is situated in a very convenient location whether you arrive by train or from the airport. We came from Singapore on the train and it was literally walk out of the station and across the road. The train out to the airport is very quick, clean and frequent. It is a lot easier than going by taxi. The Executive level rooms did not disappoint. We have stayed in other Hilton Executive rooms in Europe and Dubai and this was as good as any. the check in was painless and quick with no waiting. The executive lounge was very nice, spacious, a great view and very good staff. the breakfast, day snacks and the evening drinks made it a very pleasurable stay. Our room was very clean, quiet and well set out. The walk out of the hotel to the local trains was about five minutes through the station. the Concierge staff were always helpful with maps and advice. In fact, all of the staff were very helpful.

Room Tip: Spend the little it extra and get an Executive level room. It is well worth it for all of the extras...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank Kerog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 20 August 2014
Dear Guest,

Thank you for the wonderful and detailed review.

It is so pleasing to hear from our guests and to know that they had a really enjoyable stay with us.

We also sincerely appreciate the time taken to share your experience on this forum.

Wishing you safe onward travels and a warm welcome back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,862 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (600)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
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English first
London, UK
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 August 2014

This is a good hotel as you would expect. Stylish comfortable rooms, great pool and pretty good value. It is also right opposite central station which connects directly to the airport (sparing you a long slow cab rise) and to tube and monorail lines to wherever you wish to go. Its the business district so it is not lively itself but it is so convenient and there's a very fancy mall nearby.would definitely choose it again.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Robert64London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 20 August 2014
Dear Guest,

Thank you for the very positive review and I am pleased you had a comfortable stay with us.

My team and hope to have the opportunity to welcome you back and thank you again for sharing your experience.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 August 2014

And the Hilton KL doesn't disappoint.
Convenient location - forget the traffic and take the train from the airport - very easy.

Great gym. Big enough to do your own thing.
A few places to eat - nice buffet spread.
Service - world class.
Comfortable rooms.

Room Tip: Very close to Little India.
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  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank drinBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 15 August 2014
Dear Guest,

Thank you for the very complimentary review. My team and I sincerely appreciate your feedback and are very pleased that you enjoyed your stay whilst our guest.

We hope to have the opportunity to welcome you back in the not too distant future.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

Overall I would stay again for its location. Buffet at Vasco is excellent. Parking rates are ridiculous. Good location especially coming and going to KLIA airport. Zeta Bar band is good but the ventilation system is terrible - too many smokers and very unhealthy. Staff generally friendly and knowledgeable

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank K7360JBmichaelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 14 August 2014
Dear Guest, thank you for sharing your experience on this forum.

It is pleasing to know that you enjoyed your stay, our restaurant offering and location. We look forward to welcoming you back!

I am however concerned regarding your comments on parking rates. Overnight parking for hotel guests is RM15 (USD$5) which is very competitive and these charges are aligned with other upscale hotels and external parking facilities in KL Sentral and Bukit Bintang. Valet Parking and restaurant parking is also reasonably priced and guests can validate parking tickets for further discounts prior to exiting the car park. The parking facilities at Hilton Kuala Lumpur and Le Meridien Kuala Lumpur is operated by Metro Parking Malaysia and is not owned or operated by the hotel.

Regarding smoking - all restaurants and bars at Hilton Kuala Lumpur are smoke free. The only area where smoking is permitted is Zeta (Nightclub). Our engineering team will review the systems and ensure that every effort is made to maximise extraction and input of fresh air to minimise any inconvenience for our non smoking guests. Please accept my apologies for this experience.

We appreciate your feedback and thank you for taking the time to provide your comments.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 August 2014

Stayed at the KL Central Hilton on way in and out of Cambodia in July. Welcoming staff and great rooms and the people that serve you serves with a smile. The Executive lounge is a place i like most with great views and the service is excellent. Young Kevin is a wonderful waiter and a person of great humor. The door men (Haddi and Azahari) wish me and says welcome home. The Director of Operations (Aussie) Gerard Walker always a big smile and willing to accommodate and help. Gibson Leong Food and beverage manager unfortunately had left (perusing another career). Service from Shah a great waiter at the Bar in the Lounge is first hand. Almost a family now as we stay there whenever we visit. Hopefully in December for 10 days. See you guys and hopefully nothing much would have changed.

Room Tip: The executive floor and ask for the Lake view
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Abdul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 13 August 2014
Dear Guest,

Thank you for the wonderful 5/5 review.

I sincerely appreciate the time taken to pass on your appreciation and also to recognise the team members who made your stay particularly enjoyable.

The team and I at the Hilton Kuala Lumpur are committed to excellence in hospitality and it is very pleasing to know that we exceeded your expectations.

Wishing you safe onward travels and a warm welcome back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2014

A good hotel to stay, easily accessible by road or rail. Very centralised location, right at where the Kuala Lumpur Sentral Rail Station is, therefore very convenient to those who would like to commute by rail. Such rail services include KTM (train services to other towns or cities); Putraline (a light rail transit train to certain stops such as KLCC); ERL (express rail link to & from the airport KLIA); or Monorail (to other areas in KL). All the rail services are within walking distance from the Hilton Hotel KL Sentral. Also, there is this new shopping mall in Sentral Station called NU SENTRAL MALL & nearby is Brickfields' LITTLE INDIA with many Indian restaurants & shops.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank jeremyk791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 13 August 2014
Dear Guest,

Thank you for taking the time to share your experience on this forum.

My team and I sincerely appreciate hearing from our guests and I am very pleased to know that you enjoyed your stay and our location.

We look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014

Excellent Customer Service! Good Location. Convenient to take transport to KLIA and anywhere. We were pleasantly serviced by the receptionists. No hiccups. Everything went smoothly. No complaints. Room is awesome! Had a good night sleep throughout our stay. Definitely recommend this hotel to the other travellers!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Jun Yan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur, responded to this review, 13 August 2014
Dear Guest,

Thank you for the wonderful 5/5 review and recommendation.

We sincerely appreciate that you chose to stay with us at Hilton Kuala Lumpur and we look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Kuala Lumpur

Property: Hilton Kuala Lumpur
Address: 3 Jalan Stesen Sentral, Kuala Lumpur 50470, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Kuala Lumpur
#9 Business Hotel in Kuala Lumpur
#12 Luxury Hotel in Kuala Lumpur
#19 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Kuala Lumpur 5*
Number of rooms: 499
Official Description (provided by the hotel):
Experience this vibrant city at its best at the Hilton Kuala Lumpur hotel, located just 28 minutes from Kuala Lumpur International Airport and 33 minutes from Kuala Lumpur International Airport 2 by KLIA Ekspres train. Gaze out on Kuala Lumpur's city center while swimming laps of the hotel pool, featuring a tropical sun deck, or indulge in a holistic spa treatment. The hotel boasts 14 lavish meeting rooms including the magnificent Grand Ballroom, mid-size Sentral Ballroom and the sophisticated multi-event leveL7even. Services for meetings, events and outside catering are designed to meet every event need. Executive rooms and suites include access to the Executive Lounge and complimentary WiFi. Experience an array of additional benefits including complimentary breakfast, afternoon tea, all-day refreshments, and evening cocktails. The hotel provides 10 stellar choices for dining and entertainment, from business brunches to pre-dinner drinks and everything in between. Hilton Kuala Lumpur has been awarded Malaysia's Leading Business Hotel 2015 by The World Travel Awards™. The hotel's modern European restaurant, GRAZE won accolade as Malaysia Tatler – Best Restaurant 2015. Hilton Kuala Lumpur also won the TripAdvisor Travelers’ Choice® award for 2015 in the Top 25 Luxury Hotels – Malaysia category. ... more   less 
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Also Known As:
Hilton Kuala Lumpur Hotel Kuala Lumpur
Hilton International Kuala Lumpur
Kuala Lumpur Hilton

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