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Impiana KLCC Hotel
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Reviews (3,826)
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2,021 - 2,026 of 3,826 reviews
Reviewed 21 November 2013 via mobile

I attended a conference at the KLCC so the co-located Impiana KLCC was an easy choice.
There are many luxurious yet affordable hotels in this part of the world, and Impiana is no different to all but the most ostentatious of them. Therefore I won't dwell on the facilities which were second to none in my experience.
However what set this hotel apart was the genuinely friendly and helpful staff who assisted us with some difficulties which we encountered along the way. Note, these problems were not of their doing, ie. lost baggage, stolen credit cards.
I would recommend Impiana KLCC to any visitor looking for a gentle and most agreeable introduction to Malaysia and its hospitable people.

Stayed: November 2013, travelled as a couple
Thank BonzoD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund143, Manager at Impiana KLCC Hotel, responded to this reviewResponded 22 November 2013

Dear Sir / Madam,
It is our pleasure in receiving such kind and encouraging comments from your good self. We will definitely continue to strive in delivering the best to our guests at all times.

Yours sincerely,
The Management Impiana KLCC Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2013

Stayed eight nights, could not fault this hotel, staff on club floor couldn't be more helpful, will be back, tried a lot of hotels in KL and the Impiana is the best for location and value.

Thanks to Mr Mike front Office Manager for making our stay wonderful.

  • Stayed: November 2013, travelled as a couple
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1  Thank Sandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund143, Manager at Impiana KLCC Hotel, responded to this reviewResponded 18 November 2013

Dear Sir / Madam,
Do accept our sincere appreciation for the positive feedback shared on TripAdvisor as a symbol of your satisfaction with us. We will be expecting you again to make your stay with us another memorable one.

Yours sincerely,
The Management Impiana KLCC Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2013

2013 March. This review is dedicated to the buffet breakfast spread. See the 31 photos for variety. Variety is good. Taste-wise, average(for locals). Coffee, below-average. Try hot tea with honey(from the butter&jam section), instead. Almost 99% same spread when i was there for 4 nights on different occassions.

  • Stayed: March 2013, travelled on business
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2  Thank Happy-Ice-Cube
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund143, Manager at Impiana KLCC Hotel, responded to this reviewResponded 18 November 2013

Dear Sir / Madam,
First of all thank you for your detailed feedback on our breakfast.
Based on such constructive feedback, we are able to continuously review our product and improve whenever required.

As you mentioned, your breakfast review is actually more than 6 months old. In the meantime, we have completely re organized this important first meal of the day. We are now proud to offer 2 breakfast venues for all our guests: the coffee shop offering a wide Asian Breakfast Spread and the rooftop restaurant serving a Western Gourmet Breakfast with a unique view.

Please visit us again, as we are confident, you will be pleased with the many changes that are in place.

Yours sincerely,
The Management Impiana KLCC Hotel

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Reviewed 11 November 2013

It is centrally located. Staff is helpful and friendly. The rooms are great and clean. The restaurant and the bar are great too. Nothing bad about this hotel at all. Except, the breakfast could be a bit cheaper.

  • Stayed: November 2013, travelled solo
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1  Thank foodieglutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund143, Manager at Impiana KLCC Hotel, responded to this reviewResponded 14 November 2013

Dear Sir / Madam,
Allow us to thank you for the positive review which means a lot to us and the betterment of our hotel. We hope to welcome you again to Impiana KLCC Hotel soon.

Yours sincerely,
The Management Impiana KLCC Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2013

We chose to stayed here after reading all the good reviews. The room itself is modern, no view though, a little bit on the small side. The hotel is connected to the walk-bridge to the Pavillian Mall and Aquarium. It is not far to the Suria Mall as well. We ordered a room service, the ciao qua tiaw was ok.

  • Stayed: November 2013, travelled with family
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Thank Suli_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund143, Manager at Impiana KLCC Hotel, responded to this reviewResponded 10 November 2013

Dear Sir / Madam,
Allow us to thank you for the positive review which means a lot to us and the betterment of our hotel. We hope to welcome you again to Impiana KLCC Hotel soon.

Yours sincerely,
The Management Impiana KLCC Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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