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“Ecxelente !”
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
Ranked #40 of 346 Hotels in Kuala Lumpur
Reviewed 27 June 2014

Comfortable , in the middle of the city center with a good access to the Shopings , very good view to all city and , people happy every day with a big smile in this hotel.
thank you so much for your services .

Stayed: June 2014, travelled as a couple
Thank Pablo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImpianaKLCCHotel, Manager at Impiana KLCC Hotel, responded to this reviewResponded 2 July 2014

Dear Pablo B,

Warm Greetings from Impiana KLCC Hotel!

Thank you for your valuable review. We are so happy that you had an enjoyable stay with us.

Hope to have you with us again soon!

Sincerely,
The Management of Impiana KLCC Hotel,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,281 - 1,287 of 3,216 reviews

Reviewed 26 June 2014

Following our first stay at this wonderful hotel late last year, we chose to "bookend" our two week holiday to Thailand with a two night stay at both the start and end of our trip, considering we were transiting through KL.
Once again the service we received was phenomenal. We were welcomed back like old friends which made our stay even more special.
Once again, we chose to stay in a Club Room. This is an excellent choice for anybody considering staying here, with the inclusions such as complimentary breakfast (choice of 3 locations), free Wi-Fi, all day access to the club lounge and evening canapés & cocktails from 5.30 until 7.30pm. The food at all times was excellent (compliments to the chefs) and the evening cocktails included quality beer, wines and spirits.
The guest rooms are well appointed with everything you would expect from a hotel of this quality. The pool is great, always the perfect temperature with a great view across to the Petronas Towers. Since our stay last year they have installed new furniture including sunlounges, side tables, large shady umbrellas, etc which has given the pool deck a huge lift.
The hotel was at almost full occupancy during both of our stays but that did not impact on the level of service we received at all. The club room staff, including Shafizee, Rahim, Apple, Evonne & the wonderful trainee Wisnu were always so attentive & professional, yet warm & friendly. And of course Aida, the ever-present, ever-smiling duty manager who is always there to greet guests at the ground floor reception, went out of her way to ensure our stay was absolutely perfect.
We have spent a total of ten nights at the Impiana KLCC and believe it to be probably the best located hotel in the whole city. Adjacent to KLCC Park & the Convention Centre, a few minutes walk to Suria and the Petronas Towers and with direct access to the covered walkways which take you to Bukit Bintang in less than ten minutes, the location is perfect.
My wife & I agreed that it was the perfect way to start & finish our holiday, to stay at this wonderful hotel, in this great city and will most definitely be staying here again on our next trip to Asia.

Room Tip: Club Room is excellent, ask for Petronas Towers view
  • Stayed: June 2014, travelled as a couple
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2  Thank Bigbloke66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImpianaKLCCHotel, Manager at Impiana KLCC Hotel, responded to this reviewResponded 2 July 2014

Dear Bigbloke66,

Warm Greetings from Impiana KLCC Hotel!

Thank you for your valuable review. We are so glad that we have once more met up with your expectations and that we have made the perfect start and end of your holiday.

Hope to have you with us again soon!

Sincerely,
The Management of Impiana KLCC Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Went back to Impiana KLCC hotel as usual, however this time was a superior room as the stay would be a short one with a late check in and the early check out the next day.

The location was great since it is the only hotel that has the aero-bridge connected right to the doorstep, so no walking under the hot sun or rain. walking distance to the mall and other eateries.

If possible try to go for the club room or the better room. Somehow the bed in the room which I stay is keen of lumpy and does not give a good support. guess it is time for the hotel to flip/rotate the mattress. Good choice of pillow to choose from and

The room soundproofing was bad that I can hear the guess next door turning on the tap each time and through the entire duration. I was waken up a 3am because of this.

2 breakfast location to choose. one is more of a local delight and the other more of a western style(15th floor). you can squeeze your own juice at the 15th floor.

on another note, the hotel should try it best to have some sort of record for their returning guest. I have been staying there for 2 years and it seem like they do not have any record. even I remember some of the staff names.

Room Tip: the rooms either face the other building or the main road.
  • Stayed: June 2014, travelled on business
    • Value
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2  Thank Brisbane81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImpianaKLCCHotel, Manager at Impiana KLCC Hotel, responded to this reviewResponded 2 July 2014

Dear Brisbane81,

Warm Greetings from Impiana KLCC Hotel!

Thank you for your valuable review. We apologise that our staff did not recognise you as a return guest and that your sleep was disturbed by the condition of the bed and by the soundproofing of the room. These issues have been highlighted to the relevant departments.

Hope that your next stay with us will be enjoyable and top notch.

Sincerely,
The Management of Impiana KLCC Hotel.

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Reviewed 24 June 2014

We splashed out on 2 nights here at the end of a 9 month backpacking trip. We were upgraded to a club room for free because they had ran out of non-smoking rooms. The club room was perfect. Enormous comfortable bed and a lovely bathroom with a huge window into the bedroom so that you can watch TV. The swimming pool has a lovely view, especially at night. We had the western breakfast and there were some interesting combinations that you wouldn't find together usually but it was good quality and we were happy to have a taste of home at last. We ordered room service (I think it was nasi lemak) and it was delicious. The hotel staff are all very courteous and gave us some very welcome hot towels and ginger juice whilst checking in. We would definitely stay here again.

  • Stayed: June 2014, travelled as a couple
    • Value
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Thank Poppy612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImpianaKLCCHotel, Manager at Impiana KLCC Hotel, responded to this reviewResponded 2 July 2014

Dear Poppy612,

Warm Greetings from Impiana KLCC Hotel!

Thank you for your valuable review. It is always wonderful to note that we have made a positive impact on our guests' holiday.

Hope to have you with us again soon!

Sincerely,
The Management of Impiana KLCC Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014 via mobile

Went to Impiana for a business stay and was very pleased by the services and facilities. Plenty of choices of breakfast, good gym (for lounge members), fantastic infinity edge swimming pool and within walking proximity to KLCC.

Rooms are spacious and clean. Nothing much to pick on. Overall a good stay and will definitely go back again for business

Stayed: June 2014, travelled on business
Thank Vincentcrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImpianaKLCCHotel, Manager at Impiana KLCC Hotel, responded to this reviewResponded 2 July 2014

Dear Vincentcrx,

Warm Greetings from Impiana KLCC Hotel!

Thank you for your valuable review. We are glad that you you had a comfortable and convenient stay with us.

Hope to have you with us again soon!

Sincerely,
The Management of Impiana KLCC Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

Impiana KLCC Hotel is located near the KLCC convention center and has great public transport facilities nearby. I stayed here for 6 nights to attend a congress in the convention center and at the hotel itself.

The hotel staff is friendly, polite and helpful.

The hotel facilities are great as well, the restaurants are nice and the gym is fantastic. Great view over the city center and there is free, fast, WiFi everywhere.

The room I stayed in (722) was large, clean and had a nice bathroom.

The only negative thing of KLCC is a very small detail, lights are kept on after cleaning.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this reviewResponded 8 June 2015

Thank you for your kind words and vote of confidence in our service.

Glad to know that you enjoyed your stay with us.

We are constantly improving our services hence all honest feedback are taken seriously.

We do hope that you will find time to visit Kuala Lumpur again and perhaps stay with us in order for us to serve you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

My Mum and I planned to stay at the Impiana KLCC Hotel for 4 nights at the end of May, which ended up being 8 nights, after our trip went a little off plan. First of all, when booking into the hotel at the main lobby reception, we were supplied with a cool wet face towel and refreshing "ginger" drink, a lovely touch after a long flight. During the check in process, we were offered the opportunity to upgrade our room to the Club Floor, which we excepted (for approx. $250AUD total for the 4 nights). The staff here were friendly and happy.

The Club Room included Breakfast, Afternoon (High) Tea and Cocktails and Canapes in the evening, all served in the Club Lounge located on the 15th Floor.

Our room, on the 24th floor, with an amazing view of the Petronas Twin Towers, was modern, very clean and quite spacious, the two double beds were very comfortable and linen of good quality. It had a large marble bathroom (huge awesome shower) and quality amenities (shampoo, conditioner, body lotion, razor and shaving cream, tooth brushes and paste and sewing kit etc). We were also provided with a daily newspaper, WIFI access and bottled water each day.

Housekeeping were always efficient, and conscientious, making sure that we had everything that we needed, including fresh lillies on the desk.

The highlight of our stay here at the Impiana though, was the Club Lounge and it's most amazing staff. The Club Lounge itself, had WIFI access, business centre (PC,phone,fax etc) dining tables and comfortable lounges, plus they offered all day refreshments (tea, coffee, water, soft drinks, juice).

The breakfast had enough variety to satisfy (hot and cold), a bigger variety can be had in the two other restaurants (extra). In the Club lounge the atmosphere is calm and quiet and our amazing Chef Chien, is on hand to cook you eggs of any sort. The Afternoon (High) Tea, is delightful (love the cream cheese, cucumber sandwiches!) and the Cocktails and Canapes were much the same with hot and cold options and a range of different soft and "hard" beverages.

The most lasting impressions from our stay, came from the staff (special mention to: Shafizee, Apple, Evonne, Ros, Fouzee and Wisnu) at the Club Lounge. They were all so caring and couldn't do enough for us. They gave us great advice on where to go in KL, what to see, and how to get there (the sky bridge from the 3rd floor of the hotel to the KLCC and Pavilion etc is great), They allowed us to get to know them and to understand a little more about life in Malaysia from a local's perspective too.

As I mentioned above, our trip was extended as my mum became unwell. And the staff in the Club Lounge were so helpful, professional and caring, they took care of booking us further nights at the Impiana (managing to book us back into our room, we had just booked out of earlier that day), and rearranging our taxi transfer back to the airport. They went over and above their duty to us, with their care and kindness, sending my mum a fruit basket to her room and a personally signed get well card. Nothing was too much trouble for them. We ended up feeling like this was a home away from home.

We would definitely go back and stay at the Impiana again. And would not hesitate to recommend this hotel to others.

We thank the staff at the Impiana for a great stay.

Room Tip: Club Floor rooms are great value
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Wheretonext000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
impianahotel_trip, The Management of Impiana KLCC Hotel at Impiana KLCC Hotel, responded to this reviewResponded 8 June 2015

Thank you for your review on TripAdvisor.

We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards.

May I say that my team and I are very grateful to hear of your good experience in our hotel.

We hope that you will find time to visit us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Romantic Hotel in Kuala Lumpur
#21 Spa Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#38 Luxury Hotel in Kuala Lumpur
Price Range: £51 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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