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Impiana KLCC Hotel
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Reviews (3,808)
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3,808 results
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1,554
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454
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1,554
1,510
454
179
111
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All reviewstonka beanclub towerpedestrian bridgepillow menutwin towersinfinity poolbukit bintangclub roomcovered walkwayconvention centerwelcome drinkpavilion mallexcellent locationstar hotelgrand hyattbuffet breakfastsuperior room
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1,766 - 1,771 of 3,808 reviews
Reviewed 17 August 2014 via mobile

Its location is good. Close to Suria and twin tower. I really love the swimming pool especially in the evening. You can enjoy the view from there. Hotel staffs are friendly and helpful. Hotel rooms are clean and have everything needed.

Stayed: September 2013, travelled on business
Thank bowsansanee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImpianaKLCCHotel, Business Centre Executive at Impiana KLCC Hotel, responded to this reviewResponded 25 August 2014

Dear Bow S,

Warm Greetings from Impiana KLCC Hotel!

Thank you so much for your kind review. We are pleased that our employees matched up to the service standards of our establishment and that they have made your stay a truly enjoyable one.

Hope to have you with us again when you're back in Malaysia!

Sincerely, The Management of Impiana KLCC Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

My mother and I stayed here for a four day shopping trip and from the minute we arrived until we left nothing was too much trouble for any of their staff. We were upgraded on arrival and had a lovely twin room with views to the towers (spectacular at night) and access to The Club Lounge. The Club Lounge team provide (what seems to be) effortless service - they remember what your drink choices are, offer suggestions and actually take the time to chat and a laugh. Afternoon tea and evening drinks were an absolute pleasure. Breakfast served in the restaurant had a great variety and there was always plenty. Location wise it was great for easy access to many shopping centers via the undercover walkway and the below ground walkways to KLCC. Last day we tried the day spa which was worth every cent (truly deserve their many awards!) and left feeling refreshed. Thanks to the whole team for some very happy memories.

Stayed: August 2014, travelled with family
4  Thank TravellingSiepens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImpianaKLCCHotel, Business Centre Executive at Impiana KLCC Hotel, responded to this reviewResponded 25 August 2014

Dear TravellingSiepens,

Warm Greetings from Impiana KLCC Hotel!

Thank you for your marvelous review about us. We are delighted with your happiness of our facilities and services, particularly the Club Lounge Team and the award winning spa.
We will be expecting you again and will make your stay with us another memorable one!

Sincerely,
The Management of Impiana KLCC Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Excellent hotel with great services.All the staff we met were really nice people
The location is great and the AC connecting bridge which takes you to both the Twin Tower and on the other side directly to the pavilion mall is very clean and safe
The bed is comfy and atmosphere in general is pleasant
The best part in overall is the buffer BREAKFAST,it's just awesome !

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank mazengo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
impianahotel_trip, Hotel Manager at Impiana KLCC Hotel, responded to this reviewResponded 22 September 2014

Dear Mazengo,

Your review is well received and we are glad that you were generally happy with our services and facilities. Thanks a lot for the mostly positive comments which make us proud.

Hope to have you with us again soon!

Sincerely,
The Management of Impiana KLCC Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Excellent facilities, comfort, cleanliness & breakfast of high standard with great variety. Helpful concierge provided useful tourist & local information. Hotel is centrally located within easy walk to Petronas Towers & KLCC.

Room Tip: we stayed in a Superior Double with a partial view of the Petronas Towers
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImpianaKLCCHotel, Business Centre Executive at Impiana KLCC Hotel, responded to this reviewResponded 25 August 2014

Dear William C,

Warm Greetings from Impiana KLCC Hotel!

Allow us to thank you for the positive review which means a lot to us and the betterment of our hotel. We are glad that overall you were satisfied with our hotel.
We hope to welcome you again to Impiana KLCC Hotel soon.

Sincerely,
The Management of Impiana KLCC Hotel

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Reviewed 13 August 2014

Very tasteful hotel, close to Petronas Towers and all the shopping you could want. Room was well supplied with all the frills and very comfortable. I personally found the reception staff cold and unwelcoming My son and I didn't feel as though we belonged there because of that so ate out rather than in so I can't rate the restaurants. Pool staff were lovely and the swim something different up in the KL sky.

  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Lizzie16361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImpianaKLCCHotel, Business Centre Executive at Impiana KLCC Hotel, responded to this reviewResponded 25 August 2014

Dear Lizzie16361,

Warm Greetings from Impiana KLCC Hotel!

Thank you for your valuable review. We are glad that you had a comfortable and convenient stay with us and humbly apologize for any inconvenience caused with some of our team members being cold and unwelcoming. We are currently looking into why this happened as we usually get very positive feedback about the friendliness of our team.
Having said so, we hope you visit us once more to experience the true Malaysian hospitality.

Sincerely,
The Management of Impiana KLCC Hotel

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