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“Great stop over”
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
Ranked #41 of 350 Hotels in Kuala Lumpur
Reviewed 30 August 2014 via mobile

Awesome location for a stop over on the way to Australia. Great location for the petronas towers as you can walk via the covered walkways to the shopping centre under the towers. Very friendly welcome. Nice bar on 15th floor overlooking the towers. Swimming pool small but nice to have. The staff at swimming pool not proactive. Didn't offer drinks etc.

Stayed: July 2014, travelled with friends
Thank linzix1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jr_impianaklcchotel, Business Centre Executive at Impiana KLCC Hotel, responded to this reviewResponded 3 September 2014

Dear Linzix1,

Thank you for your valuable review. We are glad that you had a comfortable and convenient stay with us and humbly apologize for any inconvenience caused with some of our team members at pool area didn’t offer drinks.

Having said so, we hope you will be visiting us again in order to see our improvements.

Sincerely,
The Management of Impiana KLCC Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,548 - 1,554 of 3,580 reviews

Reviewed 30 August 2014

the hotel is located approx 5mins walk from Twin Towers and 10 mins from Train Station, passing through endless shopping mall
Rooms are wide and comfortable, breakfast served in two restaurants: indian and international.
Smiley and helpful clerks...!

Stayed: August 2014, travelled on business
1  Thank TrunksA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jr_impianaklcchotel, Business Centre Executive at Impiana KLCC Hotel, responded to this reviewResponded 3 September 2014

Dear Alarico A,

Thank you for taking the time to give us feedback. We are most pleased that you enjoyed your stay with us thoroughly. Your compliment is music to all our ears.

Looking forward seeing you again!

Sincerely,
The Management of Impiana KLCC Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

Excluding pool, all the services they are providing are awesome. Personnel is kind, helpful and problem-solving. Since i am not used the "spicy" Asian cuisine, i only made western breakfast in Cedar 15. Lastly there is no sauna inside but they have awarded spa.

Room Tip: You may want a room with Petronas view:)
See more room tips
  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank Fatih E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jr_impianaklcchotel, Business Centre Executive at Impiana KLCC Hotel, responded to this reviewResponded 2 September 2014

Dear Fatih E,

Thank you for taking the time to review us.
It is always nice to hear that our team is providing true Malaysian Hospitality and we will certainly inform them of your kind feedback.

Hope to have you with us again soon!

Sincerely,
The Management of Impiana KLCC Hotel

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Reviewed 28 August 2014

And dream we did. The comfortable bed and good linen helps to make a good night's sleep. We appreciated all the good storage and cabinets in our room as well as the console desk plus comfortable reading chair with ottoman as we were here for several days. The bathroom was spic and span which is important to me and I liked the drying line you can expand over the tub to dry your light personal items overnight. Everything worked in our room including the iron! It was a pleasure to return home each evening after a day of exploring: always greeted warmly at the door and front desk; it appears that the staff actually remember you each time. We loved the cooling swim in the pool just before it closed each evening. Close to Suria mall & rapid transit & many restaurants,

There are only 2 pointers I could provide to ensure your best experience: 1. Because there are many families with very young children in the hotel, I'd recommend you request a room without a connecting door, maybe a bit away from the elevator lobbies. While the sound happy children is not unpleasant you can hear them through the connecting door and they are not living in this time zone yet! 2. Because many business men use this hotel and need to rush out in the morning plus the young families eating early, if you can wait for your breakfast til 9 a.m. you'll find it more pleasing.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank TheReids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
impianahotel_trip, Business Centre Executive at Impiana KLCC Hotel, responded to this reviewResponded 4 September 2014

Dear TheReids,

Thank you for taking the time to give us a detailed feedback.
Also, thanks a lot for the mostly positive comments which make us proud. It is with much appreciation that we have taken note of your feedback on your experience.

Having said so, we look forward welcoming you again.

Sincerely,
The Management of Impiana KLCC Hotel

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Reviewed 27 August 2014

We were in KL to get various visas so this centrally located 5 star hotel was ideal. Efficient reception and good business centre thanks to two delightful and efficient Dutch work experience students we got our wofk and pleasure cone. Located between a very big swish shopping mall anf the Petronas Tower complex it really is ok and a very good roof top infinity pool says it all. The selection at the huge breakfast is overpowering. Every cuisine is catered for! And laid out for perusal.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Admin_Officer, Business Centre Executive at Impiana KLCC Hotel, responded to this reviewResponded 28 August 2014

Dear Stephen B,

Your review is well received. It is with much appreciation that we have taken note of your feedback on your experience. Your stay with us is exactly what we strive for day by day – a happy costumer looking back to his stay with us as a most memorable one.
Be assured, we will also pass your compliments to the two Dutch students.

Looking forward seeing you again!

Sincerely,
The Management of Impiana KLCC Hotel

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Reviewed 27 August 2014

We managed to secure a Club Deluxe room via an online deal and I would say the hotel did live up to our expectations.

+ Points
Rooms were clean and relatively spacious. If you are a business traveller, the room definitely nailed all the requirements with 3 phones (one right next to the desk / one next to the bed side desk and one even in the toilet)
The Club Access privileges allowed for snacks between 3.30 – 5pm and free cocktails from 5.30 to 7pm which was a nice gesture. You also had a choice of breakfast between Cedar on 15 and the Tonka Bean. We opted for the latter and couldn’t be more pleased.
Service staff was pleasant, courteous and helpful when we needed information.
Breakfast spread was amazing to an extent; we didn’t know where we should even begin with.
Great Location with covered walkways to KLCC which offers plenty of Shopping as well as a cinema theatre should you just want to catch a movie.

- Points
Honestly, I can’t think of any.

  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Hase280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Admin_Officer, Business Centre Executive at Impiana KLCC Hotel, responded to this reviewResponded 28 August 2014

Dear Hase280,

Thank you for taking the time to give us a detailed feedback. We are glad that you were happy with our services and facilities.

Having said so, we look forward welcoming you again.

Sincerely,
The Management of Impiana KLCC Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

Really nice hotel, very comfortable. We upgraded to the room with a view of the petronas towers, which was a nice touch, especially in the evening. The rooms are comfortable, spacious, and have about everything you would need while on holiday.
I can recommend the Asian breakfast! Try the roti and the asian pastries!
Very helpful and friendly staff.
The location is unbeatable, a stone's throw from the twin towers and KLCC park.
The pool is nice and very clean (as is the whole hotel)! And really nice to cool off in after a day on the town.
I can surely recommend the hotel!

Room Tip: Get a room with a view!
See more room tips
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank EdieBreda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImpianaKLCCHotel, Business Centre Executive at Impiana KLCC Hotel, responded to this reviewResponded 26 August 2014

Dear EdieBreda,

Warm Greetings from Impiana KLCC Hotel!

Thank you for taking the time to give us a detailed feedback.
Also, thanks a lot for the mostly positive comments which make us proud. It is with much appreciation that we have taken note of your feedback on your experience. Having said so, we look forward welcoming you again.

Sincerely,
The Management of Impiana KLCC Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Romantic Hotel in Kuala Lumpur
#21 Spa Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#39 Luxury Hotel in Kuala Lumpur
Price Range: £51 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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