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Reviewed 2 October 2010

I stayed here 2 years ago, twice that year, and i had really good experience with the service and room quality, clean and trendy

However it was a real let down this time.
The toilet was so dirty, with moss (black) growing at the corners of the bath tub and shower and soap dish...eww...

The quality of the toilet amenities has change (to worse) as well....

I made an early check out and shifted to another hotel.

However the staff are still very polite and helpful.

Breakfast was so-so only

In short, the management should really look into the cleanliness of the hotel rooms.

Date of stay: September 2010
  • Trip type: Travelled on business
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1  Thank Varnteing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2010

I could not fault this hotel, everything excellent.

Date of stay: August 2010
  • Trip type: Travelled on business
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1  Thank terimakasih50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2010

Everything about the stay at Impiana was simply - excellent!!.
Although the resular check-in time is 1400 hrs we were allowed to check-in as early as 0800 hrs when requested at no extra charge.simply good.The rooms are very good my room had direct view to the Twin Towers!! Service is fast and the hotel staff is really helpful.needed a fund trabsfer urgently and they provided so on sunday (a closed day for business at their business center). The Hotel is just 4-5 mins walk to Twin Towers and Suria KLCC Shopping Mall.It is at the hreat of the city and with such good price tag.Highly recommended.Have decided will always stay at Impiana whenever I am here in the future.

Date of stay: September 2010
  • Trip type: Travelled as a couple
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1  Thank Shubhankar187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2010

Very very nice service and stay, If some stays here I think they wont regret it. Very close to Towers and train station.

Date of stay: September 2010
  • Trip type: Travelled as a couple
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1  Thank shiv1Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2010

Just check out of the Impiana after staying for a short stop over on our way to Singapore. The hotel is fantastic value for money considering the location and the standard of service.

Location: First up this property is conveniently located near the KL Convention Centre, near Suria KLCC Shopping Centre and therefore near to the Petronas Twin Towers. It is also only a short walk (5-10mins) to the Pavillion Shopping Centre and the Bukit Bintang Area, so for a tourist wanting sightseeing this is a great spot. It is a bit of a business district so no fancy clubs or disco bar - but if your not into that you wont miss anything.

Check-In: On arrival we were greeted by the helpful concierge staff who took care of our bags while we went up to the check in counter. A helpful staff member brought us a nice chilled tea and another brough us a cold fresh towel to wipe down after a long flight and a particularly humid afternoon. Can't fault the check in

Room: We booked the cheapest possible room, so wasn't particularly expecting miracles, we were located on Level 4, which is the same level as the Spa/Pool/Gym, but don't worry you can't hear them - the rooms are in a separate area. See the pictures - the room was fantastic, better than I had expected considering the low price, and better than I have had from much higher paid hotels.

It had all the usual things you expect - Huge comfy bed, writting desk, LCD TV, in-room safe, robes, lots and lots of hanging space. Bathroom was pretty well appointed, bath/shower combined, with a good massage shower head. Free Internet in the room - but you just need to bring your own Ethernet Cable or you can borrow one from reception.

Breakfast: Our room rate included the buffet breakfast, it was a good typical Malaysian hotel breakfast, with many local offerings as well as standard international fare. Note: Due to Malaysian culture there is no Pork (Bacon) but honestly you don't miss it. We had some really nice Roti which was prepared while we waited by a very friendly chef.

Overall: There had been some pretty negative reviews in the past, maybe being from Australia we were not expecting much (Australian hotels are not that good) but the Impiana met and exceeded everything I expected, they treated me with respect and made me feel like a VIP, the room was clean and comfortable - what more could you really ask for?

PS. Also yes there is a great deal of construction going on around the Hotel, we were not disturbed at all during our stay, so can't really comment on that, but it certainly makes the pool area a little less relaxing.

If we come back to KL I will definately be trying to get into the Impiana.

Date of stay: September 2010
  • Trip type: Travelled as a couple
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3  Thank MaverickRoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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