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“Great location”

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Hotel Novotel Kuala Lumpur City Centre
Ranked #76 of 346 Hotels in Kuala Lumpur
Reviewed 11 August 2011

Great location because it is just across the road from Pavilion Shopping Mall which we love! The reception staff were nice too. This is my second visit with them.
But there are some stuff that I wished was better:
1. Better carpark layout- the carpark layout is quite bad, very tight.
2. The rooms are a little old and it would be great if they refreshed the fittings and furnitures.
3. The hotel lobby is quite small so it's a tight situation when lots of people are trying to check out.
4. The pool is tiny. This is not for swimming.
5. Hotel does not quite meet a "NOVOTEL" standard as compared to its other Novotel properties.
But if you value location above everything else, then this is it!

Room Tip: Be nice to the people at the check-in counter. Smile a lot.
  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank karenchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 15 August 2011

Dear Guest,

Thank you for taking the time to feedback on your recent stay.

We do understand that for some vehicle types, parking can bit slightly challenging. However, please do feel free to use the services of our Valet with a small fee incurred and this will ease your parking burdens.

We will be undergoing a minor refurbishment and we do hope that you will be able to return and try out our refurbished rooms soon!

Looking forward to your return,

The Management Team
Novotel Kuala Lumpur City Centre

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2,336 - 2,342 of 3,728 reviews

An Accor traveller
Singapore
11
Reviewed 11 August 2011

  • Stayed: August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 15 August 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 August 2011

We enjoyed our stay at the hotel. The staff was very pleasant and helpful, restaurants and food good quality. Good location to catch the monorail to market areas and staff were helpful with directions for this. Small supermarket across the road.
Some rooms had been renovated. We requested a room with a bath after finding we had shower only and we were moved with a minimum fuss. We had to leave very early for our flight and were able to have an early breakfast prior to departure. (not just a package as in another KL hotel on previous visit but full cooked breakfast)
We would definitely stay at this Accor property again. LM

  • Stayed: June 2011, travelled as a couple
    • Value
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Thank LynM65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 15 August 2011

Dear Guest,

We thank you for the time taken to write your comments / feedback. We are pleased that your overall stay with us was great and we look forward to your return.

Best regards,
The Management Team
Novotel KL City Centre.

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An Accor traveller
Henley-on-Thames, United Kingdom
13768
Reviewed 11 August 2011

  • Stayed: August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 15 August 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
perth
1
Reviewed 10 August 2011

great location and price but the rooms are a bit tired.
I was there 2 years ago but nothing has changed and the furniture needs to be updated.
The matress is a bit too soft. The person that checked me in 2 years ago is the same one that served me this time around. I guess the staff is happy working in this establishment. This hotel is very business oriented so don't expect too much.

  • Stayed: August 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 15 August 2011

Dear Guest,

Thank you for returning and staying with us recently!

We are happy to inform you that we are undergoing soft refurbishments to our accommodation rooms!

We look forward to your return to try out our refursbished rooms soon!

Best regards,
The Management Team
Novotel KL City Centre.

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A TripAdvisor Member
Langkawi Island
1
Reviewed 10 August 2011

I have stayed at Novotel K.L hotel many times and will return again when in K ,L the staff are friendly the breakfast is great with lots of choices , The hotel is walking distance to all the city shopping ..

  • Stayed: August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 15 August 2011

Dear Guest,

We thank you for the time taken to write your comments / feedback. We are pleased that your overall stay with us was great and we look forward to your return.

Best regards,
The Management Team
Novotel KL City Centre.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
An Accor traveller
Singapore
1
Reviewed 10 August 2011

  • Stayed: July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 15 August 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Kuala Lumpur
#58 Luxury Hotel in Kuala Lumpur
Price Range: £47 - £65 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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