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Hotel Novotel Kuala Lumpur City Centre
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Reviews (3,902)
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Reviewed 20 September 2012

  • Stayed: September 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 24 September 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 September 2012

Five Star staff - friendly and good service. Property (1990's) is showing age slightly (more so in style), but it is clean with all expected services. OK....here comes the hero. 50m to Pavillion, 250m to KLCC and all connected by the overhead a/c walkway.

Room Tip: Top Level - Premium Room only slightly more expensive, but worth it for short stay.
  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 24 September 2012

Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.

We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better.

We look forward to your return.

The Management Team
Novotel Kuala Lumpur City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2012

  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 24 September 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 September 2012

I have stayed in Novotel in Europe before which are normally 3 stars hotel but this one in 4 star in Malaysia.
I won free stay from a local photography competition including breakfast so no comment about the rates.
This hotel location is just 5 mins walk from the latest Shopping Mall in KL which is called Pavillion.
The most challenging part during my stay was the underground parking with very tight corners.If you drive executive sedan ,you must be extremely careful.Finally, we found a empty space at toward the last floor underground.
Checkin was smooth and we check in into our double room.
The room is modern and simple as you expect from Novotel.
Since this is city center location the view is just office buildling around.
Wifi is chargable so just bear with that.
Breakfast was adequate but i expect more for four star rated hotels.

  • Stayed: August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Rashdan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 24 September 2012

Dear Guest,

Thank you for your recent visit to Novotel Kuala Lumpur City Centre.

We appreciate your kind feedback! We are glad you enjoyed your stay with us! We do look forward to receiving you here again soon!

Best Regards,
The Management Team
Novotel KL City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2012

We have travelled the world but we have never been waited upon and fussed over as we have been at this hotel. The service was outstanding and the staff pleasant, helpful and deferent. Breakfast was more than adequate. So accommodating were the staff that when eating at the restaurant, dishes were varied to our desire with no hesitation. Indeed it was encouraged.
The location is ideal, within walking distance of the city's major attractions.
The rooms whilst clean were a bit small and rather dated in decor. Air conditioning is nigglingly audible. In our opinion the only detraction of note however, is the bath height. It lies on a 5 inch (12cm) bed with its own high sides and with no handles and no support rendering it awkward to negotiate. It presents a hurdle of approximately 2 feet (60 cm) which may be seen as an OH&S issue. Only recommended for able-bodied persons.
Nevertheless this is a highly recommended hotel and we would not hestitate in revisiting.

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JayBeeEmm257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 19 September 2012

Dear Guest,

Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre.

We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better.

We look forward to your return.

The Management Team
Novotel Kuala Lumpur City Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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