We chose this hotel after reading some reviews on tripadvisor. We would usually stay in a 5-star hotel but somehow the room rates for 5-star hotels in the region has gone up significantly and so we chose the 4-star Novotel.
The hotel has good location. There is a bridge right outside the hotel which links you to Pavilion and KLCC. If you are driving there, the hotel should be easy to find as it is situated just off the main road.
Though this is a 4-star hotel, the service provided is comparable to a 5-star hotel (read my other reviews on KL hotels). Most of the staff members are friendly and approachable and always greets you with a smile. In fact, when I requested for the wi-fi password, the lady who served me went the extra mile to assist me to log in to the wi-fi.
The hotel is sitting on a small piece of land and as such, almost everything is small in this hotel, from the lobby to the rooms. I stayed in an executive room and it wasn't very spacious. Breakfast can be a messy affair due to the crowd and size of the restaurant. Using the lift during peak hours can be a test of your patience. For those who drive, the ramp up and down the car park could be a challenge for SUVs and MPVs. Everything in the room was in working order except for the air-con thermostat.
Though the hotel and room may not be very spacious, we were very impressed with the high standard of customer service and so will definitely consider this hotel for our future trips to KL. We also hope for more benefits for Le Club Accor members like myself.
- Official Description (provided by the hotel):
- The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more less
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- Also Known As:
- Novotel Kuala Lumpur
- Accor Kuala Lumpur
- Novotel Hydro Majestic Kuala Lumpur
- Kuala Lumpur Novotel
- Novotel Kl