What a disappointment!
We stayed at the Novotel in KL in April for 3 nights. At the time we went to book it we had actually been planning to book it for 4 nights, however our first night was not available and we stayed at Trader’s instead for one night. I only wish that the Novotel had not been available any of the nights so we didn’t stay there at all!
The Novotel is in a fantastic location, opposite the Pavillion shopping and dining area; however I’m afraid that’s where the positives end.
The hotel itself is in desperate need of an upgrade. The rooms are dated, the gym had all old equipment and the lifts were the slowest lifts I’ve ever encountered.
On our second night there a new noise started, getting louder and louder so that by 3am in the morning it was virtually impossible to sleep. The noise as it turned out, was the pipes and from what we could gather from maintenance staff, were a regular “feature”.
The staff did eventually agree to move us to a new room the following day, after a couple of unsuccessful attempts to fix the noise, however to be moved required a lot of effort from our end (they would have just left us there otherwise) and a lost night’s sleep. I should also add that the “Premier” room that we were moved to was about as rubbish as the original one we had been placed in. So the moral there is do not pay up for a “Premier” suite if you do go against my advice and decide to stay there.
The biggest disappointment was the staff. They were unhelpful, unfriendly and had attitude problems. When we arrived at the hotel there was no one to help us with our bags; we’re quite capable, but this is a service that all hotels offer. Next when we were checking in, only one of the FOUR people behind the desk were actually helping customers. The other three eventually went out the back to leave one person to handle a long line of checking in and checking out, customers. That first impression continued throughout our stay.
Breakfast was below average and featured the same unfriendly and unhelpful staff located elsewhere in the hotel.
It’s not an expensive hotel- I think we paid around $130-$140 (AUD) per night, and I wasn’t expecting 5 star accommodation by any means. We were looking for a basic hotel, with a good location, helpful staff and somewhere to get a good night’s sleep.
However this hotel is less than basic, it needs all new staff and major renovations. Go against my advice at your peril.
- Official Description (provided by the hotel):
- The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more less
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- Also Known As:
- Novotel Kuala Lumpur
- Accor Kuala Lumpur
- Novotel Hydro Majestic Kuala Lumpur
- Kuala Lumpur Novotel
- Novotel Kl