We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Location, location!!!” 4 of 5 bubbles
Review of Hotel Novotel Kuala Lumpur City Centre

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Hotel Novotel Kuala Lumpur City Centre
Ranked #73 of 340 Hotels in Kuala Lumpur
Write a Review

3,540 reviews from our community

Traveller rating
    645
    1,539
    897
    313
    146
See reviews for
986
1,084
392
621
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (289)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Baulkham Hills, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

Thank you for a great holiday in KL.
I have stayed at this hotel a number of times and each time has been very good.
This time I'd like to thank groups of staff and individuals that made my stay so good.
From the minute I entered the lobby I was greeted by friendly smiles. Stephen at reception was so helpful and kindly gave me an early check in. Very much appreciated after a long flight.
Later in the day Puvan (bell boy) was very helpful in giving me avice for sight seeing and taxis. As I was staying for 10 days, Puvan continued to give me advice and was generally very friendly for my entire holiday. He made a big difference to making me feel at home at the hotel.
The dining room staff at breakfast were always polite and extremely friendly making the beginning to my days pleasant. In all, I was very happy with my stay at the hotel and will always pick the Novotel when I stay in KL.
Thanks again to the staff and in particular Puvan for a great holiday.
Room number 1218, 30/6/14 to 10/7/14

Room Tip: all rooms I've stayed in have been good
See more room tips
  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank edy858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, 17 July 2014
Dear edy858,
Thank you so much for your positive review, we are happy to know you enjoyed your holiday in Malaysia! My Team and I look forward to your next return.
best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 11 July 2014

If you have one or two nights or even a week to explore KL the Novotel KL is perfectly located. You will find all the shopping and cultural delights of KL within a short distance of the hotel as well as excellent facilities within the premises.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChloeandDaniels... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, 14 July 2014
Dear ChloeandDaniels... S,
thank you so much for sharing your positive experience with us, we hope to welcome you and your family back to Novotel KL very soon!
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong, Australia
Level Contributor
159 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 10 July 2014

This hotel provides a club lounge for Premium suites which we had.
Had to ask for coffee machine that should have been in the room The desl lamp did not work.
Globe on dressing table does not work.
Worst I had a string of pearls stolen from my room.
Very disappointing over all.
I am an advantage plus client also.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Judith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, 12 September 2014
Dear JudyPAustralia,
thank you for your feedback on your trip, your comments are well noted. As for your sotlen pearls we have carried out thorough investigation with all housekeeping personnel and Security Manager. We apologise for any inconvenience this may have brought you.
best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 July 2014

The hotel is strategically located with metro station just 50 meters away. You get free shuttles every 5 mins to take a tour to any part of KL. The rooms are clean, good enough to accommodate a family of 4 and worth the price.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Namita270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, 17 July 2014
Dear Namita270,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 7 July 2014

Booked this a room in this hotel thru Le Club Accorhotels as I had a pleasant stay at Novotel Hong Kong, and therefore joined the Le Club Accorhotels Loyalty Membership.

I drove to the hotel and when i first pull up in front of the lobby, instead of helping me with my bags and luggage, he stood there and looked at me while i empty my trunk. As i needed to park the car, my friend had to struggle with the bags into the lobby herself before another service attendant ran out to help her.

At the reception, the staffs do not smile (which after observing thru out my stay that they only smile if you are Caucasian). They direct you to another counter even if they are just standing and doing nothing.

Then the room, the first thing that hit me was the moldy smell, next was the stains on the bedsheet. The toilet has stains too, and i kid you not there is a boogie on the wall right in front of the toilet bowl with hair sticking out of it, its room 2216 go check it out if any one from Novotel is reading this. I booked a room with king sized bed, what i got was 2 single bed joined together. So i called reception, and they tell me that is a king sized bed, all their king size bed in the hotel is 2 single bed joined together to make one king bed. The only proper king bed they have is in their junior suite. I called Le Club to ask clear this up as the website specifically put King sized bed, I was told that there was nothing Le Club can do, I asked for a more senior staff to speak to and ask for a refund so I can still change a hotel at that point of time, but I was told to talk to the hotel staff bout this. I was then ask to call an Australia number to contact guest relations, where i was on hold for close to 20 minutes without speaking to any real person at all at my own phone expense.
I gave up and when down to the reception to resolve this as there was still time to change hotel, I was told by the staff that there was nothing they can do as LeClub took the booking. After some negotiating they decide to move us to the suite what they promised "a proper King sized bed".
I was really hungry after the long drive and issues so i took their words for it and went out to eat right after i shift my bags. When i came back at night and lay on the bed, it felt weird, so i opened up the bedsheet and realized that the bed was actually 2 single bed properly covered with a topper to look like one king bed, and there were ants on the dressing table. I called the duty manager, Steve Chua, who I must say is really sincere and earnest in helping us. He shifted us to another room and apologize for the "miscommunication" by his staff and said that they really do not have a real king size bed in their hotel. At that point, it was too late for me to change another hotel, but due to Steve's sincerity i decided to take his offer of the new room and stayed on.

Breakfast was edible, utensils are dirty. When the guests leaves, the waiter does not clean up what he considers clean on the table. For example, if the spoon looks untouched, he leaves it for the next guest.

A 4- star hotel without any real king size or queen size beds in their building, and such low cleanliness level in all aspects, I believe budget hotels have better standards. With that price range, there are definitely other hotels with much higher standard in that area with equal accessibility.

Despite all these, Steve is really an earnest and sincere duty manager whom actually bothered to come up to you room and meets you face to face and talk to you to understand your problems, after calling you to make sure you are okay with the new room. If there's any reason why novotel kl shd be rated 4 stars or higher, it would be because of him.

  • Stayed July 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank QYL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review, 14 July 2014
Dear QYL,

Thank you for your feedback we appreciate your honesty in letting us know your experience.
We do apologize over the confusion on the bed type which evidently led to much inconvenience. Our guests should be able to enjoy a good night's rest however because of this issue you did not manage to do so. Your compliment on Steve is well noted, he definitely deserves a praise in our next meeting with the Front Office Manager. We wish to inform you we will be upgrading our mattresses, pillows and shower heads for your comfort.
Looking forward to welcoming you back to Novotel KL

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuala Lumpur hotels

Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.1 mi away
Pullman Kuala Lumpur City Centre Hotel And Residences
0.2 mi away
Impiana KLCC Hotel
Impiana KLCC Hotel
#40 of 340 in Kuala Lumpur
4.0 of 5 bubbles 2,821 reviews
0.3 mi away
Holiday Inn Express Kuala Lumpur City Centre
Show Prices
Show Prices
Show Prices
0.5 mi away
Concorde Hotel Kuala Lumpur
Concorde Hotel Kuala Lumpur
#42 of 340 in Kuala Lumpur
4.0 of 5 bubbles 1,782 reviews
0.6 mi away
Corus Hotel Kuala Lumpur
Corus Hotel Kuala Lumpur
#59 of 340 in Kuala Lumpur
3.5 of 5 bubbles 1,483 reviews
0.3 mi away
Dorsett Kuala Lumpur
Dorsett Kuala Lumpur
#51 of 340 in Kuala Lumpur
4.0 of 5 bubbles 1,373 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Novotel Kuala Lumpur City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Novotel Kuala Lumpur City Centre

Property: Hotel Novotel Kuala Lumpur City Centre
Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Kuala Lumpur
#53 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Odigeo, Southall Travel, Holiday Gems and ACCOR so you can book your Hotel Novotel Kuala Lumpur City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing