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Hotel Novotel Kuala Lumpur City Centre
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Reviews (3,886)
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733
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1,098 - 1,103 of 3,886 reviews
Reviewed 20 July 2014

I stayed here for a night back last year. The moment you exit the lift to your floor , you're greeted by a stench of musky mothball smell. The room I stayed had the exact same smell with the toilets looking unfortunately old and yellow. The location of this hotel is nevertheless is in its prime as you're walking distance from all the great kl shopping district but for the price, I would just consider paying a little extra and staying in a better hotel at the same area next time.

  • Stayed: August 2013, travelled as a couple
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Thank Gig1L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 22 July 2014

Dear Gig1L,
Thank you for your feedback on Tripadvisor, we are always open to receiving comments from our guests for our improvement to better serve you. We are sorry to hear your stay was not up to your expectations. My Team and I are pleased to inform you that we are implementing new strategies to upgrade our rooms, such as renewing our mattresses, pillows, shower heads, soundproofing and complimentary WiFi connection. Rest assured there shall be more refurbishment projects that will be slowly carried out in the near future.
We thank you once again and hope to see your return to Novotel KL!
best regards

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Reviewed 19 July 2014

  • Stayed: July 2014, travelled on business
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    • Sleep Quality
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 22 July 2014

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Reviewed 17 July 2014

We recently stayed at Novotel KL in the Junior Suite. The hotel is conveniently located next to the shopping malls. The rooms are spacious and comfortable with a view of the Twin Towers. Our kids loved the pool area. Excellent Chinese restaurant within the hotel too.

Room Tip: Junior Suite is perfect for families, and you will also get access to the Lounge for cocktail hour and breakfast.
  • Stayed: June 2014, travelled with family
    • Sleep Quality
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Thank baby_sumo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 18 July 2014

Dear baby_sumo,
thank you for sharing your experience with us, we certainly had fun entertaining (and be entertained!) by the kids. It was a pleasure having your lovely family here with us!
Best regards

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Reviewed 16 July 2014

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 19 July 2014

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Reviewed 14 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 17 July 2014

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