Stated here and was able to walk to all the main attractions in KL sentral such as most shopping and the towers, hotel is a little tired but clean and well presented given it's age, I would use it again if I came hereMore
Stated here and was able to walk to all the main attractions in KL sentral such as most shopping and the towers, hotel is a little tired but clean and well presented given it's age, I would use it again if I came hereMoreShow less
Thank you for your feedback on Tripadvisor, we are always open to receiving comments from our guests for our improvement to better serve you. We are sorry to hear your stay was not up to your expectations. My Team and I are pleased to inform you that we are implementing new strategies to upgrade our rooms, such as renewing our mattresses, pillows, shower heads, soundproofing and complimentary WiFi connection. Rest assured there shall be more refurbishment projects that will be slowly carried out in the near future.
We thank you once again and hope to see your return to Novotel KL!
Located right across Pavillion and walking distance to tourist attractions in KL.
I found that some staffs were not really friendly at all. But some were. There was one staff in the executive lounge, she is a western lady, who is really helpful and attentive to help me to print my documents.
Overall, my stay there is nice. But i expected more hospitality from the whole staffs
We thank you for taking time to share you honest feedback. Please be rest assured that your comment on our Front Office service staff has been highlighted to the Department Head. He will take action accordingly in order to improve the service attitude. As for Lisa, your compliments are well received and she is happy to know her service offered was appreciated!
Thank you once again and best regards
Can't beat this location in KL. Across the road from Pavilion Shopping Complex and the Bukit Bintang area. Stayed for 3 nights. Had 2 problems while I was there: Wifi in room was hit and miss. It always worked when I walked out into the lift area and in the lobby, but would go through periods of not working when in the room. The other issue was that the channel (RTM2) which the World Cup was being shown was not working. Both of these problems were reported, but neither were fixed while I was there.
thank you for your feedback on Tripadvisor, we are sorry that you experienced inconsistent WiFi connection. Our IT Team will try to improve the signal in the guest rooms for your convenience.
We hope you will stay with us on your next trip to Malaysia.
Friendly & courteous staff. Good selection at breakfast. Excellent location for shopping & food - all within walking distance. Would stay at this hotel again and would recommend hotel to family and friends
Dear Brenda P,
thank you for your lovely comments during your stay here and we are glad that you will tell your friends and families about us!