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“Excellent Location”

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Hotel Novotel Kuala Lumpur City Centre
Ranked #74 of 347 Hotels in Kuala Lumpur
Reviewed 25 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Otto W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 31 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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976 - 982 of 3,753 reviews

Reviewed 24 July 2014

This hotel have only good location not far from monorail and Pavilion. other from service and facilities in this hotel is fair for my payment old room, only have local food in their restaurant. and my key room card can't open my room every time I must contact the guest service all the time.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Warunphat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 31 July 2014

Dear Warunphat M,
thank you for sharing your honest feedback with us on Tripadvisor. We are happy to read that you loved staying in our prime location. My Team and I are pleased to inform you that we are implementing new strategies to upgrade our rooms, such as renewing our mattresses, pillows, shower heads, soundproofing and complimentary WiFi connection. Rest assured there shall be more refurbishment projects that will be slowly carried out in the near future.
We thank you once again and hope to see your return to Novotel KL!
best regards

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Reviewed 22 July 2014

Located at walking distance from the Petronas Towers and a major shopping mall, this hotel provides value for money. Very helpful and friendly staff. Rooms decently sized and many equipped with a bathtub - an indispensable feature for my wife! Architecturally not a prize-winner. Very good buffet breakfast and free WiFi in the room. The only issue we had was that the AC unit was a bit noisy.

Room Tip: Rooms at higer elevation floors are very quiet. Ask for room with city view.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank onnomeeuwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 30 July 2014

Dear onnomeeuwis,
Thank you for your feedback on Tripadvisor, we are always open to receiving comments from our guests for our improvement to better serve you. The bathtub certainly comes in handy after a long day exploring the city in this humid weather, we are happy your wife was able to indulge in it!
We thank you once again and hope to see your return to Novotel KL!
best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

Stated here and was able to walk to all the main attractions in KL sentral such as most shopping and the towers, hotel is a little tired but clean and well presented given it's age, I would use it again if I came here

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank OutdoorAdventures_70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 30 July 2014

Dear OutdoorAdventures_70,
Thank you for your feedback on Tripadvisor, we are always open to receiving comments from our guests for our improvement to better serve you. We are sorry to hear your stay was not up to your expectations. My Team and I are pleased to inform you that we are implementing new strategies to upgrade our rooms, such as renewing our mattresses, pillows, shower heads, soundproofing and complimentary WiFi connection. Rest assured there shall be more refurbishment projects that will be slowly carried out in the near future.
We thank you once again and hope to see your return to Novotel KL!
best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank marcas1
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 30 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 July 2014 via mobile

Located right across Pavillion and walking distance to tourist attractions in KL.

I found that some staffs were not really friendly at all. But some were. There was one staff in the executive lounge, she is a western lady, who is really helpful and attentive to help me to print my documents.

Overall, my stay there is nice. But i expected more hospitality from the whole staffs

Stayed: July 2014
Thank jendtrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 30 July 2014

Dear jendtrave,
We thank you for taking time to share you honest feedback. Please be rest assured that your comment on our Front Office service staff has been highlighted to the Department Head. He will take action accordingly in order to improve the service attitude. As for Lisa, your compliments are well received and she is happy to know her service offered was appreciated!
Thank you once again and best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Hyunjin K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 30 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Kuala Lumpur
#57 Luxury Hotel in Kuala Lumpur
Price Range: £48 - £65 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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