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“Good location not so greay hotel”

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Hotel Novotel Kuala Lumpur City Centre
Ranked #72 of 349 Hotels in Kuala Lumpur
Reviewed 13 August 2014

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Liniharun
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 23 August 2014

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987 - 993 of 3,803 reviews

Reviewed 13 August 2014

The location is excellent, in the heart of KL. Service, food and facilities are beautiful in the grade. I would probably shortlist the hotel for my future needs in KL as also recommend to my friends. Thans Cleartrip!


  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
1  Thank Suresh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 23 August 2014

Dear Suresh,
thank you so much for your glowing review on our hotel during your recent stay with us!
We look forward to your return so that we may serve you again.
With sincerest best wishes

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Reviewed 12 August 2014

The location is very good. The pool area is pleasant. But the rooms are so ugly, with mismatching and bulky furniture, dark browns everywhere, hideous bulk-buy cheap, tatty 'art' mounted on the walls badly and a seriously antique bathroom suite with urine-coloured tiles (shower pressure great, though). Aside the pool, I cannot comprehend why this hotel has 4 stars. Service is also sporadic (but we found that this was the case almost everywhere in KL). Queues to reception are long, breakfast drinks orders take aeons and even the lifts seem to have a crazy logic of their own. We stayed in a non-smoking room but the whole corridor stank of stale smoke, seeping into the ugly carpets. I have stayed in other Novotels, and they are far superior to this one.

Room Tip: If you must stay here, then it's probably a good idea to pay for the premium rooms.
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Tom L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 26 August 2014

Dear Tom L L,
Thank you for sharing your honest feedback with us. We apologize that your stay was not up to your expectations and you found other Novotels fared better. Your concerns on our room interior are well noted, among the other upgrades which we are implementing are new pillows, mattresses, shower heads, sound proofing and improved WiFi connections. Please accept our apologies for the slow lifts and service at the Square restaurant, our breakfast hour is our busiest especially during high occupancy. We are currently filling up vacancies for wait staff in the Food & Beverage departments which we hope will meet your expectations on your next visit.
Thank you and best regards

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Reviewed 11 August 2014

Since the reviews here were not all that great, my girlfriend and I stayed only one night for our annual shopping trip just to try out the hotel. We should have stayed longer!

We felt welcomed the moment we step out from our taxi. Everyone greeted us; from the bellboy who helped us with our bags to the receptionist named Suzana who automatically waved us to the counter upon seeing us in the queue . Since we arrived way before check in time at roughly around 9:30am, we were offered a welcome drink while we waited for our rooms to be readied. The ambiance of the hotel gives out a very relaxed feel.

Room is a bit dated but clean and still acceptable. However, you cannot fault its location! Basically, it is next to Pavilion. You can also get to KLCC through the shaded skywalk.

I will be back!

  • Stayed: August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Girlie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 26 August 2014

Dear Girlie13,
thank you so much for your excellent review during your recent stay with us! I have shared your perfect score with all the Head of Departments in our daily meeting and we look forward to welcoming you back!
Best regards

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Reviewed 11 August 2014

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank TransGl0bal
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 26 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 August 2014 via mobile

I would not disagree that the hotel has a good location and has decent rooms and facilities for a 4-star hotel (read my previous reviews on this hotel). What made this stay frustrating was the service or I should say lack of service of several staff.
1. As a regular guest, check-in still took about 15-20 minutes though no one else was in the queue. The lady who checked us in was friendly though.
2. I could not access wi-fi in my room and despite many phone calls, the problem could not be rectified.
3. The duty manager promised to drop by my room to assist with the wi-fi problem but he did not turn up.
4. My friends were trapped outside their room due to a faulty keycard. They had to get another keycard from the reception though the housekeeper promised to get someone to assist.
5. Zahari, who was at the gym and pool, was not the most friendly and approachable staff around throughout the 4 days we used the gym.
6. I did not receive any priority or privileges as a Le Club Accor silver card holder.
It's also interesting to note the number of unhappy guests the reception staff and manager has to handle daily. I really pity them. The hotel management might want to look into their staff training and SOPs. I hope the situation will improve when I return in a few months' time.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank AndySee79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 26 August 2014

Dear AndySee79,
thank you for sharing your review with us every now and then, it is important that our service offered is consistent. We are sorry to hear the concerns you have raised regarding service in the hotel particularly the gym attendant and duty manager. The Front Office and Housekeeping Manager will ensure that proper training and motivation are provided so that such disappointment can be avoided.
Staff attitude is crucial in making a guest feel welcomed and we at Novotel KL truly value this.
We look forward to seeing you again in the coming months.
Best regards

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Reviewed 10 August 2014

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Tommy O
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this reviewResponded 25 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Kuala Lumpur
#57 Luxury Hotel in Kuala Lumpur
Price Range: £42 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl

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