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“Amazing breakfast”

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Seri Pacific Hotel Kuala Lumpur
Ranked #52 of 347 Hotels in Kuala Lumpur
Reviewed 30 July 2014 via mobile

We stayed one night at this hotel and had some discount voucher, so we payed a bit less. But even without: it's worth the money! As we've already stayed at royal chulan kuala lumpur before: we enjoyed our stay here even more.

Pro:
Mrt stations of two different lines are really close
The pool is quite big and open early until late
The gym is well equipped, clean and open between 7am-11pm!!!
Breakfast is a feast! A lot to chose from and everything's fresh and refilled quickly. Nicest bread during our 5weeks vacation!
Comfy, clean beds
Integretated aircon which is quiet
Nice big shower plus bathtub
Nice view of the city (we asked to stay at a higher floor)
Nice staff
Really nice and cheap indian restaurant next to the mrt station (haydabarad or similar)

Really a good choice!

Stayed: July 2014, travelled as a couple
Thank Fabi4105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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463 - 469 of 1,075 reviews

Reviewed 26 July 2014

We stayed 3 nights in a Deluxe room. The rooms are good standard, clean and well maintained, bed is comfortable, aircon is cool and quiet. Rooms have separate shower and bathtub.
Breakfast offers a good selection and food is tasty. Staff are very attentive and polite. Car parking is available but limited. Only problem we found is that the toilets are extremely loud when flushing, you can hear the noise even from the next room. But apart from this the rooms are very quiet. Public transport is available but to get to downtown areas like Bukit Bintang will take around 40 minutes via Chow Kit MR station.
Overall we were quite pleased with this hotel and would return.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Ingo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

My friend and myself took a trip down to KL and this hotel was recommended by a friend. We stayed there for 2 nights and are very pleased with the hotel and its employees. Hotel room was clean and the spacious.employees were friendly and helpful. It is also located near a train station and the distance to the city was least than 15 mins. We will definitely come back and stay during our next trip there.

Stayed: July 2014, travelled with friends
Thank Natalie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halim M, General Manager at Seri Pacific Hotel Kuala Lumpur, responded to this reviewResponded 9 October 2014

Dear Natalie L

Thank you very much for your great comments and sharing it on TripAdvisor with regards to your stay at Seri Pacific Hotel KL

We now look forward to your next visit in order for us to WOW you even more.

I have shared your comments with the team and they are excited to do better.

Thank you once again

Best regards

Halim Merican
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Paid around MYR300++ per night for a room in this hotel. Stayed here for 5 nights due to a tradeshow next door.
1) When checking in the counter staff were just plain rude and have the "Don't Care" attitute. When we asked questions, they were also sort of reluctant to answer too. Very bad service.

2) During daily breakfast, the coffee and tea is way lousy. No taste at all. Breakfast spread is also very bad considering they area 5 star hotel (according to the plaque at the front the lobby decipting 5 star). When I asked for green tea, they said it is chargebale drink. This is just lousy service charging green tea for breakfast when other 4-5 star hotels around the city will give it for free.

3) They also hire a lot of foreign workers as staff in the coffee house and other areas. One thing, please dress them up properly and not put them in a plain white shirt and black pants which also looks like crap.

4) Room wise is OK but it is beginning to show its wear and tear. Lots of stractches around the furniture area.

Don't stay at this hotel unless you have no choice.

Room Tip: Ask for a room facing the KLCC towers else you may end up with a room facing the currently renovated...
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  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
4  Thank SengKwong Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halim M, General Manager at Seri Pacific Hotel Kuala Lumpur, responded to this reviewResponded 9 October 2014

Dear SengKwong Y,

Thank you very much for taking time to share your experience during your recent visit to Seri Pacific Hotel.

I must apologize for the experience that you had during your arrival and also breakfast whereby, I can assure you that based on the many reviews, is not the level of service standards that we are accustomed to either. Those concerned have been reprimanded and brought to task. I have also directed the Heads of those departments to ensure that the staff are to provide better service. Once again my sincere apologies.

Once again thank you for your comments.

Best regards

Halim Merican
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

My wife and myself stayed at the Seri Pacific Hotel for 8 nights in June, 2014. We arrived in Kuala Lumpur from Perth, Western Australia, via Singapore, and arrived at the Seri Pacific Hotel at about 4.30pm.

Our Room was what you would expect of any 5 star Hotel and was always clean and comfortable. We speak from many holiday experiences having traveled to many countries around the world.

We left on our return to Perth, again via Singapore, after an eight day stay in this exceptional Hotel, which can only be described as a wonderful holiday stay.

The Hotel is in a good location, very close walking distance to the PWTC light rail station, there are also Hop-on Hop-off buses nearby that are available for shopping and sightseeing.

We were so impressed we have re-booked for a further ten days stay in June, 2015 which has been confirmed.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Robert-Kaye H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halim M, General Manager at Seri Pacific Hotel Kuala Lumpur, responded to this reviewResponded 9 October 2014

Dear Robert & Kaye,

Thank you very much for taking time to share your experience with regards to your stay at Seri Pacific Hotel KL recently.

It is indeed a pleasure to receive such positive comments and I have shared with the team on your wonderful stay with us! It was our pleasure and we look forward to your next stay. The team will definitely strive to serve you and our other guests better with such encouragement.

Once again thank you and the team are looking forward to your next visits already, and by the way, the Mall opposite us will be opened by 1st Quarter 2015!

Best regards

Halim Merican
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

We stayed for 2 days to and really enjoyed it.
The rooms are clean and spacious.
Not really in the center, but public transportation is close.
Food is excellent (try the chocolate lava cake wow!).
Staff is really nice and helpfull.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Nathasya N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halim M, General Manager at Seri Pacific Hotel Kuala Lumpur, responded to this reviewResponded 9 October 2014

Dear Nathasya

Thank you very much for taking time to share your experience with us during your recent stay at Seri Pacific Hotel KL

It is great to know that you had a good stay with us and in fact, I will take your advise and try the Chocolate Lava! Comments like your will definitely make the team strive to do better.

Looking forward to your next visit

Best regards

Halim Merican
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

Well, it's been quite a long time from my last review.

We were booked in 2 Deluxe Rooms for my family with 2 grown up kids.

The front office manager Azlee deserves a special thanks for upgrading us to the Club rooms with view of the Petronas.

The food is expensive but good. The metro station is 30 Mtrs from the hotel.

Stayed: June 2014
2  Thank SUMANTA1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halim M, General Manager at Seri Pacific Hotel Kuala Lumpur, responded to this reviewResponded 9 October 2014

Dear SUMANTA1234,

Thank you very much for taking time to share your experience during your recent stay with us at the Seri Pacific Hotel KL.

I will definitely share your comments and thanks to Azlee. I am certain that he will be thrilled with your wonderful comments about him and the hotel. I have also shared your comments with the rest of the team! I am certain that they will be encouraged even more to provide the best of service to our guests.

Once again, thank you

Best regards

Halim Merican
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seri Pacific Hotel Kuala Lumpur

Address: Jalan Putra, Kuala Lumpur 50350, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Kuala Lumpur
#38 Business Hotel in Kuala Lumpur
#38 Family Hotel in Kuala Lumpur
#46 Luxury Hotel in Kuala Lumpur
Price Range: £40 - £71 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Seri Pacific Hotel Kuala Lumpur 5*
Number of rooms: 561
Official Description (provided by the hotel):
Only ultramodern Atrium Hotel connected to Putra World Trade Center. With recently renovated and refurbished rooms, we cater to Corporate business and MICE events. Our restaurants range from Local, Asian and International cuisine including our famous Authentic Japanese restaurant KOFUKU. Our Spa with Balinese and Malaysian treatments will rejuvenate your body and soul after a long day at work.Located opposite the newly renovated 5 star Sunway Putra Shopping Mall. Connected via a walkway directly into the Mall. ... more   less 
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Also Known As:
Best Western Kuala Lumpur
Kuala Lumpur Best Western

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