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Molly
Charleville, Ireland

Fantastic besides breakfast!!!

4.0 of 5 bubblesReviewed 28 Feb 2020via mobile
Great hotel. Good size rooms cleaned daily and left bottles of water everyday which was a lovely touch. Good location in regards to robinsons mall but thats it everything else is a good walk away and for white people that isnt safe. Only complaint we have is the breakfast. We ordered pancakes every morning without the fried egg and asked for hash browns instead and ye charged us which I thought was poor customer service to say the least. Other than that it was fantastic including the staff you guys couldn’t be faulted always happy and friendly!!!
Date of stay: February 2020
Trip type: Travelled as a couple
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9 - 14 of 297 reviews
Reviewed 4 January 2020

Breakfast is not free. You have to give tips to every workers and mostly beware of the housekeepers. They pretend they are so nice, polite and sweet but in in reality they are thieves. There is a inside job going in that hotel and they are behind it. The two housekeepers assigned in the floor stole a lot of dollar cash thinking I won;t notice They stole of my sweater and ate my chocolates. They were all in my balikbayan box closed. I am warning you.

Room tip: just don't the people working in the hotel. They are all partners in crime
Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank 652rosemariec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2020

We spent two weeks in a 2 bedroom family suite. It was very spacious, perfect for a family of four. There are two bathrooms, one en suite, and both looked updated and modern, Beds were comfortable.Two balconies. Air conditioning more than sufficient for a unit of this size.  The unit was clean and comfortable. Two elevators for convenience. When we used Grab the front door staff logged the drivers license plate making us feel they cared about guests security.  All the staff we interacted with were courteous and helpful from the front desk, security, housekeeping, breakfast severs, pool attendant, driver (airport transfer) etc.

I like the location though admittedly it's not glamorous. Just a few minutes walk to the big Robinson's mall down the street where you can get everything you might want or need. Under 10 minutes to the LRT (Pedro Gil), There's a good restaurant next door (Mr. Poon's), Even Intramuros is within a walkable 2k or so. Although it's a busy area for vehicular and pedestrian traffic the hotel faces a street with controlled traffic and we weren't bothered by noise. 

I'd gladly stay here again but there are a couple of things to note. In house laundry services are available but the prices seem very high. It can be cheaper to buy new clothes at the mall if you have the luggage space and can defer washing until you get home (or find an alternative in the neighbourhood which I'm sure there is). If you want to ensure you'll be able to get a refund if you have to cancel a reservation, consider using a 3rd party booking (OTA) service. We booked direct with the hotel. A week or two before our trip we had to cancel. Although the hotel web site implies no issues with cancelling I discovered that they didn't seem willing to process a refund. Everything worked out in the end because we were able to re-schedule our trip and they did honour the original payment (in full) that had been made but for a while it looked disconcertingly like we might lose a large sum of money. The hotel web site should be very clear and state their policy around refunds. 

Date of stay: October 2019
    • Value
    • Location
    • Service
2  Thank Apmzer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 November 2019

We booked a 2 bedroom unit. It has a living room, dining area, kitchen and a small place to sit outside like a veranda type. The kids enjoyed the pool. And everyone enjoyed the place as it was very spacious. We have stayed here before for Christmas eve and it was great that's why we booked it again. 3-5 minute walk and you will be at Robinson's Place Manila. There are eateries, convenient stores, restaurants around the area.

Date of stay: December 2018
Thank AnnMES
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2019 via mobile

Spent 5 nights here at the Tropicana with the family and cannot fault it. 2 bedroom apartment was very spacious and comfortable with enough room for all. Breakfast is available at the Restaurant. Staff at the restaurant are brilliant especially, Moneth, Winzel and Marge doing a great job and providing exceptional service. Here you will find the best Coffee in Manila. The housekeeping staff and front office guys also are very helpful. Well done guys, we will be back.
Bubba😀

Date of stay: September 2019
Trip type: Travelled with family
2  Thank sylvb2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 September 2019 via mobile

Unfortunately, was unable to go due to family illness and the whole 6 day monies were taken. It was my decision but I can’t see how they can justify keeping all the money. 1 or 2 nights I can understand. As they will probably rent out the room again. Won’t be going there again !

Date of stay: September 2019
Trip type: Travelled solo
1  Thank Manutiger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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