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“As advertised, but have the right expectations before you go”
3 of 5 bubbles Review of Casa Bocobo Hotel

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Casa Bocobo Hotel
Ranked #19 of 109 Hotels in Manila
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“As advertised, but have the right expectations before you go”
Reviewed 21 December 2011

I chose Casa Bocobo for my four-day stay in Manila because I wanted to be within walking distance of the main historical sites and it was among the better-reviewed establishments in the Ermita/Malate area. As other reviews collectively indicate, the hotel is a mixed bag so it depends on the purpose for your your trip. The hotel has no qualms about marketing itself as a budget hotel with good service, so it's best to understand what expectations you should have for their price range.

Pros:
- Within walking to distance to main historical sites so you can avoid the headache of dealing with cab drivers (though the Ermita/Malate district is not very friendly or comfortable for tourists)
- Free WiFi and it worked just fine during my stay
- Free breakfast, which was convenient and decent enough; the buffet is probably heavier than what Western tourists are accustomed to for breakfast, but they have made-to-order dishes as well

Cons:
- Very noisy in guest rooms. The hotel has only two floors so all rooms are close to ground level. I was originally assigned a street-facing room. The window pane was an old one that allowed all the noise and draft from the street to stream through. I'm from boisterous New York City and it was still unbearable with earplugs. I appreciated that the staff gladly moved me to a rear-facing room the next day. It was certainly quieter (and equipped with a proper window) but still didn't escape the karaoke music that other reviews consistently mention.

Mixed:
- Generally clean for a budget hotel, but linens had stains and the bathroom still had detergent residue. The towels and bed sheets were definitely freshly laundered, but the hotel continues to use linens that were previously stained instead of discarding them. The bathroom was definitely washed down, but the maids probably do it in haste since there was always a new film of grimy detergent residue on the shower door and fixtures each day.
- There are safety deposit boxes but not inside your room. Instead, they're on the first floor and the hotel manager has to assist you each time you access it. This could be assuring for some, but troublesome for others. I did not ultimately use the boxes but my property remained untouched in my room whenever I was away.
- Friendly and well-intentioned staff, but they had a few a minor missteps--they weren't responsive to e-mails before my arrival asking for a private car from the airport, and they missed the wake up call that I scheduled for the morning I had to fly out early. As with a lot of commercial places in Manila, there were more staff members than seemed necessary; this helped with security but they usually can't assist you directly and must call someone else over if you have any questions or requests. (A simple question about availability of bottled water required them to page a supervisor, who then asked me to go downstairs to inquire with the general manager at the front desk). These were not big issues to me since their attitude was consistently positive, but others might grow impatient under similar circumstances.
- I didn't see an elevator. Perhaps it was in another part of the building(?)

Overall, Casa Bocobo delivered what it was supposed to for its rate. Ermita/Malate is not the most friendly or comfortable district for tourists, but if you choose to stay there, then Casa Bocobo is probably among the best options to consider. Even chain hotels in the area did not appear to be as clean or well-serviced.

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank OutOfFocus9x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
415AD, Officer-in-Charge at Casa Bocobo Hotel, responded to this review, 15 January 2012
Greetings from Casa Bocobo Hotel!

Thank you for the time and effort you exerted to detail your experience with Casa Bocobo Hotel. It is a pleasure reading through your points and your constructive criticism are well noted and are very well looked into.

As a budget hotel, we constantly strive to excel in providing guests their basic needs and a little more. It is most especially gratifying to read from your review that we have met that in some ways. It gives everyone a boost of energy to excel further.

Nevertheless, we are gratified that you found your stay pleasurable. We highly appreciate and value the kind words. This will surely be shared to everyone in the family. Rest assured that we shall continue to improve ourselves to be of better service to you.

Please contact us should you need further assistance on your next stay here in Manila and we will be more than glad to help.


Yours truly,

Your Casa Bocobo Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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484 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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  • Any
English first
Manchester, United Kingdom
Level Contributor
127 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 17 December 2011

The hotel is well located and has a McD's, 7 Eleven and a pharmacy all a short walk away. The staff are friendly and helpful and it seems to be very well managed. We had a small room with the bed at a funny angle but the room was clean and modern with a great line up on the TV and a clean small bathroom.
My only problem with the hotel is the noise outside which in a city like Manila with all the car horn honking and karaoke can't be avoided without secondarily glazing. The other noise was from the corridor as the doors have small gaps at the bottom and the corridor echos every person walking and every door closing, this could be solved with some carpet in this area or even some rugs and a few pieces of furniture to absorb the sound.
I would say if your a light sleeper avoid if not go for it you won't find anywhere so clean and well run for the price.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DlrowTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
415AD, Officer-in-Charge at Casa Bocobo Hotel, responded to this review, 15 January 2012
Greetings from Casa Bocobo Hotel!


Thank you for sharing your experience with us during your stay.

We have taken note of your insights as they are of high value to us. We will do all that we can in finding ways to improve satisfaction for all our guests. Rest assured, we are in the process of taking a closer look on the facility issues mentioned to prevent recurrence.

Nevertheless, we are gratified that you found your stay pleasurable. We look forward to welcoming you again on your next stay.


Yours truly,

Your Casa Bocobo Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 December 2011

Booked through www.asiatravel.com. Paid PHP 2,200- per night total including breakfast.
Breakfast is good for a Filipino, but with few or no western choices. Fairly new hotel.
Clean, safe and fresh with friendly smiling staff. 2 free internet stations in lobby.
Nice room with small window. Not disable friendly due to stairs.
10 meters from Mc Donald's corner Bocobo St. and Rizal Park. Same distance to
the corner U.N. Nations St./Bocobo St. which is an easier drop off point by taxi.
(Bocobo St. is a one-way street going north to south.) Close to Intramuros, SuperFerry
Terminal, Ocean Park. Nearest mall is Robinson Place followed by Mall of Asia.
The hotel needs to put up more art work on the walls upstairs in hallways and rooms as
it is pretty spartan looking at the moment. Very poorly lit sidewalk between hotel and Mc
Donald's.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank esenar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 December 2011

Nice and clean but no windows so you can't tell anything about the weather without going outside the hotel. the front desk is vey friendly but can't help you with most problems. I wanted to know about the Superferry, so they told me to go online. The printer didn't work for two days. No brochures or travel info posted anywhere in the hotel. It was safe but my card key never worked. They only cleaned the room if you were gone all day. only recommend for safety and price and cleanliness.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cyclotrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, UK
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 December 2011

This hotel is located right near Rizal park. The rooms are very clean and of a good size. The staff are all very friendly and welcoming. The LCD TV in the room had an excellent choice of English television channels on.

The only thing that let this hotel down was the poor laundry service. I had to make several phone calls to the front desk and was always told that they would ring me straight back to inquire with the house keeping team how long it would take for my laundry to be returned. I was told several times that they would ring me back but they never did and I had to keep on calling them only to be told the same thing.

It had taken over 36 hours+ for my laundry to be returned to me. It would have been quicker for me to have gone to one of the nearby laundrette to have got it done myself. Hopefully this is something that the hotel can improve on.

Although breakfast is included in the price, the selection is poor for Western standards. I therefore skipped the breakfast on the 2nd and 3rd morning of my stay.

I would stay here again.

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LukeyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 November 2011

My girlfriend and I had the pleasure of staying at this wonderful hotel. The front desk staff were very helpful and accomodating and they were always ready to be of service with a smile the same goes for the rest of the hotel staff from the doorman to the security guard very friendly people and we felt safe because of the 24/7 security in the hotel.The food was made very well and I like the fact that they serve heavy breakfast because it was very filling! Will be staying there again when I go back to Manila! :)

Room Tip: the rooms on the front of the hotel was a bit noisy so bring your ear plugs if you're staying in...
See more room tips
  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fil1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danville, California
Level Contributor
225 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 26 November 2011

The location is great if you want to be near the action in downtown Manila. There are good restaurants nearby and the hotel is waking distance to many of the local attractions. The rooms are rather spare and could use a splash of color but they are comfortable and the breakfast is decent. Overall, great value for money.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank uskuhlmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Bocobo Hotel

Property: Casa Bocobo Hotel
Address: Jorge Bocobo St. corner Kalaw Ave. | Ermita, Manila, Luzon 1000, Philippines
Region: Philippines > Luzon > Metro Manila > Manila > Ermita
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Manila
Price Range (Based on Average Rates): £
Hotel Class:3 star — Casa Bocobo Hotel 3*
Number of rooms: 72
Official Description (provided by the hotel):
The perfect hotel for travelers who yearn only the basic in lodging but demand excellence in service. A no-frills hotel, we put emphasis on practicality and sensibility. Rooms are impeccably clean and comfortable, set in a safe and secure location. Ideally located along Jorge Bocobo Street corner Kalaw and Avenue in Ermita, we are in close proximity to business and commercial districts. Nearby tourist spots include Rizal Park, Roxas Boulevard, Intramuros, Manila Ocean Park, and Binondo (Chinatown). Manned by well-trained personnel whose mission is to provide guests service that radiates the warmth and efficiency of true Filipino hospitality - ensuring a stay so comfortable; guests will definitely feel right at home. ... more   less 
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Also Known As:
Hotel Casa Bocobo

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