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Hotel H2O
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Reviews (1,315)
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All reviewsaqua roommakan makanan aquariumocean parkfish tankfish spasupreme roomsea lion showfrosted glasswhite moon barpark view roomeco spabay roomhot bedcolorful fishesentire wallunique hotel
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766 - 771 of 1,315 reviews
Reviewed 15 February 2014

For a special treat for my girlfriend i booked a night for Valentines day at Hotel h20. Proved to be a master stroke.

We were greeted by friendly reception staff and was nicely surprised with an upgrade to the Aqua Room which was very nice room indeed. Something very relaxing about watching fish swim by your room. One liked our company so much he stayed for the whole time.

Was told the best place to watch the sunset was the Whitemoon Bar i went there but the Manager was rude and arrogant. They had a valentines promotion on and unless we took up the over priced deal he didnt want us there at all. First he said it was all booked out but that was a lie. We went to Makan Makan Restaurant had just as good a view and saw hardly anybody in the Whie Moon Bar.

Makan Makan restaurant was very good the food and the service exceptional made up for the rude arrogant manager of the Whie Moon bar which i would avoid at all costs.

Had no problems on check out Room service was good my girlfriend was extremely happy so i have to rate the experience as excellent and well recommended.

Room Tip: Aqua Room recomended
  • Stayed: February 2014, travelled as a couple
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1  Thank Roderick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

after a long fligth from sydney me and my girlfriend stayed in this hotel.
the hotel was centrally located in Manila and just next to the ocean world.
upon arrival the bell man approach the taxi ang unload our bags from the vallet parking area
grab our details (reservation name ) and told the reception on level 3 by a radio.
then you need to go upstair to check in . welcomed by nice and friendly receptions.
our room was nice clean spacious and ofcourse the love AQUA rium in the room. amazing place to stay really recomemded.
seaside restaurant was night for late dine in as well.
makan makan restaurant was fantastic very attentive staff and brings your serve food with a smile.
the only thing i did not like is when i used the business centre and print one page cost me 250pesos no biggie but its a bit to much i guess.

definitely will stay again when i come back to Mnaila

Room Tip: aqua room with the bayview is an excellent room
  • Stayed: January 2014, travelled as a couple
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1  Thank DEEJAY0111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelH2O-Manila, Director of Sales at Hotel H2O, responded to this reviewResponded 8 March 2014

Thank you for taking time and for sharing your experience with us.
Your comments on our Business Center service charge are valuable to us as these will
help the hotel to further review our offers. On the other hand,
we are pleased to have known that we have met your expectations in rooms over-all
upkeep, good breakfast buffet and our associates warm hospitality.
Once again, we thank you and we look forward to welcome you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

The hotel is great and the staf is great but i will highly say should be carefull about cap and the food is so nice of the hotel ,About cab yes if you are a foregner they want to triple or try to rob you ,well when you go out from the hotel the guys after the stairs will ask you where you want to go ,
mega mall ,is very near and they will ask for first 400 pesos you should say no and walk out of the gate and you will see many taxi drivers just stop them and very relaxed say you want to go to mega mall its 106- 120 pesos depends on the traffic .if he doesnt open the taxi meter just ask him
why he is not opening it and just say i know its 106 pesos,philipinos are nice but just be carefull at shpoping cab , im rateing the hotel 2 becouse of GM is weak to protect there customers ,
they need more effort ps:the spa is ectreamly expensive from other spa the service you get for 250 pesos at the spa of the hotel it costs 1500 pesos

  • Stayed: February 2014, travelled as a couple
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3  Thank Josephine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, General Manager at Hotel H2O, responded to this reviewResponded 14 February 2014

Thank you for taking time to write a constructive review for Hotel H2O.

We regret to hear your unpleasant experience on the cabs and we would like to express our sincerest apologies for any inconvenience caused. Rest assured that necessary measures will be taken accordingly. We would like to share to you that our Concierge can assists the Hotel guests should they wish to take a taxi cab service. We also have a taxi slip form to identify cab information for the safety of our guests..

We will continue to strive at improving our guest experience to exceed your expectations. We sincerely hope that you will give us the opportunity to welcome you back to stay with us again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2014

I have no complaints about the hotel itself. The room was excellent, clean and comfortable. The hotel facilities were great and the views around the hotel were magnificent. But I rated the stay as disappointing and I wouldn't go back because of the cabs that go there. As a businessman, I consider cabs to be part of the hotel experience, something the GM of this hotel should consider. Every time the guard from the hotel got me a cab, the driver always tried to rip me off, for at least double the metered fare. For example, a ride to SM Megamall is about 200 pesos but three times, I was quoted prices of 400, 500, 600 pesos! In other hotels where I work like Midas, Heritage, I call a cab and they immediately turn on the meter. No negotiation required. Who needs this hassle when travelling? I saw the same problem with vacationers too. This hotel won't get repeat business if word of this cab rip off problem becomes more well known. I've worked with many hotels in the past and a good GM would never allow this to happen to their guests. Cab service is part of the overall hotel experience. I can't recommend staying here because I don't have time to negotiate cab fares every time I go out. I don't believe anyone on vacation wants to deal with this hassle either. Too bad because the H2O hotel itself is a great hotel to stay at and it's in a great location by the sea, behind Rizal Park. Lots of things to do nearby.

While the GM or manager of this hotel might say that the cabs are outside their control, I disagree. The guard who calls cabs for guests works for the hotel and should make sure that the cabs that pick up guests always uses the meter. Once word gets around that meters are required for guest pickup, the problem might go away. The hotel is co located with the Manila Ocean Park so this cab rip off problem hurts the Ocean Park experience too.

  • Stayed: February 2014, travelled on business
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2  Thank Heng T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, General Manager at Hotel H2O, responded to this reviewResponded 14 February 2014

Thank you for taking time to write a constructive review for Hotel H2O.

With regards to your comment on cab service, following this we have taken steps to address your concern and taking the appropriate actions to rectify the problem and prevent future occurrence. Currently, we are doing all necessary measures to suffice your dissatisfaction with utmost concern. We would like to express our true disappointment regarding the experience you had, as we also apologize for the inconvenience

We would like to thank you, for appreciating our facilities. It has been a pleasure to accommodate you at Hotel H2O.We look forward to welcome you back in the future in the hope that you will give us opportunity to be of service to you once again.

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Reviewed 29 January 2014

staying at H2O in manila was a good experience. i stayed at the aqua room. specious and comfortable. one thing i must add here that all the aqua rooms are not of same size. the giant aquarium at the wall gives you a great feeling. the food at makan makan restaurant was delicious. breakfast is awesome. situated at the heart of the city and fun for the kids at the ocean park. the hotel is inside the ocean park. friendly and smiling staff. i enjoyed my stay at this hotel.

  • Stayed: December 2013, travelled with friends
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1  Thank Ferdous06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, General Manager at Hotel H2O, responded to this reviewResponded 14 February 2014

Thank you for taking time to post a review. We are very delighted to hear that you truly enjoyed your stay.

Our entire team appreciates that you enjoyed our facilities. Indeed, our location is also a major plus because it gives our guests easy access to Manila Ocean Park attractions, amongst others.

We look forward to being of service with you in the very near future.

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