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“Great Job!”
Review of Hotel H2O

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Hotel H2O
Ranked #12 of 110 Hotels in Manila
Dubai, United Arab Emirates
Level 5 Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great Job!”
Reviewed 1 September 2014 via mobile

We stayed for 2 nights with my family and we had a great stay. Good for kids since the Ocean Park is just in the area. Alexis gave us a warm and friendly welcome the moment we enter their hotel and throughout our stay. Jerome was also
helpful and every Housekeeping staff we met
is very polite and courteous. Good job!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katkeisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, General Manager at Hotel H2O, responded to this review, 9 September 2014
We sincerely appreciate that you took time to share your recent stay experience at Hotel H2O.

I wish to thank you for acknowledging the courteousness and politeness of our hotel staff. Indeed, our location is also a major plus because it gives our guests easy access to Ocean Park.

We look forward to your next visit in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,188 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (345)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
Level 5 Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 September 2014

LOVED LOVED LOVED this hotel.
Staff were amazing, hospitality to the max.
Room was a little expensive. but i didn't care...spoilt myself for 2 nights in this room.
Aquarium lights turned off at 9pm (if i remember correctly), allowing you to sleep. but couldnt help keep one eye open to see which fish was visiting/passing my room :P
Bathroom was beautiful, however you could see the person as a glass panel was used to separate the bedroom from bathroom. shower door was frosted and is also used as the bathroom main door. I was glad to share the room with my partner, would have been a lot more awkward if it was a friend.
I had trouble opening the hotel room door, but the staff helped immediately. very quick to sort out the issue.
there is a laundry service...i was desperate for clean clothes...it was really expensive. i wouldn't recommend using this service. I left money in my jeans pocket...money was returned. great to know staff in this hotel can be trusted. was really impressed by this.
Good breakfast, large variety of food on offer.

Room Tip: book in advance...i would recommend this aquarium room...amazing just for the experience of sleeping...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Nitika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, General Manager at Hotel H2O, responded to this review, 9 September 2014
Thank you for taking time to share your experience during your stay at Hotel H2O.

It is such a delight to know that you had a good experience and particularly enjoyed the aqua room; it is one of the top features of our hotel.

Again, thank you for your kind words and positive feedback. My team and I look forward to be of service to you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Fernando, Philippines
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 August 2014 via mobile

Check in at the 3rd level was fast. Aquarium room was great, kids are squelling with delight as it is our first time. No bathroom door though. Liquid pool was the most exciting time for them. Just lounge at the 2nd floor looking out the bay is so relaxing. Breakfast at makan makan was ok.

Stayed June 2014, travelled with family
Helpful?
Thank Jacoby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, General Manager at Hotel H2O, responded to this review, 9 September 2014
We greatly appreciate that you took time to share your experience during your stay at Hotel H2O.

Thank you for appreciating the aqua room, buffet breakfast at Makan Makan and the pool as well. Your feedback will be shared to the rest of our team.

We look forward to welcome you back anytime soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
60 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 26 August 2014

Check in was a breeze - arrived early and they managed to have a room ready for us upon arrival so that was great. Got the aquarium room which was perfect and a whole new experience. Amenities provided were sufficient, housekeeping did a great job and the service provided by front desk and concierge was impeccable. It would have been perfect if the bathroom came with a proper door. Overall a good stay and highly recommended for families with kids.

  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FRXY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, General Manager at Hotel H2O, responded to this review, 9 September 2014
Thank you for taking the time to share your review. We are glad that you enjoyed your accommodations and the service of our staff. Your feedback will be shared with the rest of the team.

I have taken note of your comments regarding the bathroom door. We value your comments as it allows us to recognize the needs of our guests and to improve our service.

We look forward to providing you with another excellent experience on your next visit to Hotel H2O.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level 4 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 August 2014

Stayed overnight at Hotel H20 on August 1.


Entrance/Check-In:
If one took a taxi to Hotel H2O, get off at the entrance to Manila Ocean Park instead of the concierge/drop off area for Hotel H20 visitors. Our company all alighted at the concierge area and there was no added value except to walk further. From the concierge, we walked and took the elevator up the 2nd level. At the 2nd level, another two-minute leisurely walk to the entrance of both Hotel H20 and Manila Ocean Park.

From the entrance, there is another door to the left that will take you to the elevator. Check in at the 3rd level of the hotel.


Security:
A guest needs his room key to open the door to the 2nd floor corridor.
Seems the hotel really take security to heart since one has to enter/exit so many doors.


Room:
Sadly, my mother and I got a Parkview instead of a Bayview.

A nice touch is a personalized welcome message on a 32” LED TV when one enters the room. When you call a fellow hotel guest from your room, the telephone will display the name of the hotel guest.

There was complimentary drink (softdrinks in can, bottled water, tea, coffee/creamer/sugar) for two people and snacks of oat cookies and peanut.

There was a hairdryer tucked in the closet. The toilet has an extension phone but there was no bidet. The shower room is next door. And the lavatory sink is outside/part of the bedroom.

In any case, the room is really clean.

Meals:
We had a set dinner at the Lagoon Function Room. The chocolate mousse was quite bitter and I didn’t really like our dinner. Thankfully, I was still full from a buffet lunch at Vikings.

Buffet breakfast at MakanMakan is really hearty. If you want bacon, ask the waiter, for it is not displayed.


Staff:
The service staff were all courteous and helpful.

Room Tip: Ask a room with a bayview.
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank ShangYi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, General Manager at Hotel H2O, responded to this review, 9 September 2014
Thank you for taking the time to share your experience at Hotel H2O.

We are delighted to know that you had a wonderful feedback on the guestroom facilities and amenities( Personalize Welcome Message on LCD TV, Welcome Amenities) , buffet breakfast and the service of our staff.

Thank you for giving inputs on the areas we can improve on. I have taken note of your comments regarding your chocolate mousse. I have spoken with our Food And Beverage Manager and discussed with him on how to improve the taste of this item, to avoid future occurrence. Rest assured that we will continue to improve our service and facilities

We look forward to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level 6 Contributor
206 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 21 August 2014 via mobile

We visited H20 Hotel to experience their rooms with aquarium. We had a pleasant stay. I was ready for any hassle during check in but it went smoothly. We booked the room less than 24 hours showed them the printed reservation, they gave us the key and the rest of our stay was perfect. Since we arrive around 4 p.m from picking up my girls from school we immediately went to Pancake House for snack/early dinner. After that we walked around, visited the shops amd bought some souvenirs. We went back in our room just lying down and enjoyed the swimming fishes. After sometime we went down again to grab some dinner but the restaurants had started closing. We were able to buy some water and chips. The next day we had breakfast at Makan Makan restaurant. It was ok. The finale of our visit was the Liquid Pool. The girls had so much fun. They were the first to get in that day enjoyed it, just for them and left before everybody arrive to swim. Checking out was smooth too. Kevin assisted us for checking in and checking out. The hotel usually ask for 2000 peso deposit but if you say you will pay everything on the spot in cash, deposit can be waived. I would recommend this place to family with kids. Just avoid public holidays for any chaos. We were lucky during our visit, twice already(first we experience all their attraction just for a day, and second time we stayed for 1 night to experince their rooms with aquarium), there was never a crowd and before any crowd arrive, were done with ours. So far really really good experience for us.

Stayed August 2014, travelled with family
Helpful?
Thank Fulltimeglobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H2O-Manila, General Manager at Hotel H2O, responded to this review, 9 September 2014
Thank you for taking the time to share your review. We are glad that you enjoyed your accommodations and the service of our staff. Your feedback will be shared with the rest of the team.

We look forward to providing you with another excellent experience on your next visit to the Hotel H2O.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 August 2014 via mobile

I rated 4, because the stay was satisfying, from the front desk to room to check out. Basic needs was met, staff was helpful especially when we and our family obtained tickets for ocean park. I like most was that we can lounge at the side of the lobby in second floor at night after hours and just looking at the beautiful sight of Manila Bay

Stayed April 2014, travelled as a couple
Helpful?
Thank Lou R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel H2O

Property: Hotel H2O
Address: Luneta | Behind Quirino Grandstand, Manila, Luzon 1000, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 110 Hotels in Manila
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel H2O 4*
Number of rooms: 147
Official Description (provided by the hotel):
Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more   less 
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