The only reason why i booked this hotel because when I did my search last month tripadvisor ranked this hotel as #4 in Manila. After staying there for 2 nights earlt October I thought i'd write my own review telling the community that this hotel deserves not just a rank of # 4 but a#400. Here's why.
We stayed there over the weekend and I was appalled that this hotel asked for a 2,000 pesos deposit. No explanation was given why because in all hotels that I've stayed they wouldn't ask for one because my booking is prepaid. My booking confirmation never mentioned that we need to have a deposit of some sort. The room was very small and average with walls showing visible cracks in all direction. The lcd tv was square and it's small and our room doesn't have any windows at all which makes it very scary and weird. When I stepped on the tiles leading to the bathroom the entire row jumped of the floor and luckily no one was hurt. I didn't bother to complain since me and my family was so busy preparing some kid's stuff but anyone in the room notice how embarrassed I am. What embarrassed me more is that the toilet flush didn't worked the 2nd day and the bathroom stinks so bad.
Breakfast buffet was available the next day. I was expecting that it's a lavish buffet with multiple options but I was wrong. The following are on the buffet station-1 juice-1 viand (hotdog on saturday, pork adobo on sunday), 1 veggie, 1 rice, bread, butter right next to the egg station. i don't think that's what we call a buffet. It's just plain breakfast and for the price I paid I expect more & we deserve more. I was utterly disappointed. Now the thrilling part is when we're about to check-out. After waiting for more than 30 minutes they accused us that we took 1 towel because it's missing. Imagine the humiliation that me and my family experienced and i'm confident that we never took it so I open all of our luggages in front of them showing them all of our stuffs as I throw them one by one on the floor piece by piece. Still the front desk lady was not convinced so I asked to go back to the room to check and this time I was fuming mad and I was ready to blow up. I went to the room and someone from housekeeping told me that it's really missing and they can't find it. I told them that I'm tired and sick of this whole mess so I went down & I told the front desk that we did not took that towel and we will never pay a dime because they said it's missing. This time I was really disgusted and demanded our deposit back so we could leave. And just to share another guests who checked out earlier than us was fuming mad because the front desk and housekeeping personnel argued with him for entering his room without prior notification. I will never ever go back to this hotel and I deeply regret, not because I wrote a very negative review, but because I chose this hotel when i could have paid the same amount at other hotels and enjoyed their wide selection of breakfast buffet and our kids can enjoy the pool and maybe the view of Manila Bay. That hotel was the worst hotel we ever stayed & I will tell all my friends and I will never recommend it to my clients.
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