My husband booked an overnight stay in the hotel for a business engagement in chinatown. It seemed that the Grand Opera Hotel is the only noteworthy hotel in the area. Our reservation for a premium room was made online. The hotel parking was packed. We had to valet our car. Check in was quick. The premium room boasted of the extra feature of a window. At first I thought behind the ceiling to floor curtains would be the window but it actually is a wall. The real window is tiny but I guess I should be thankful to be able to appreciate actual daylight shining through in the otherwise dimly lit room. The room AC could not cool the room quick enough even though temperature setting was already at 18C. The bed is firm, too firm for my liking. When you get in to the bathroom and turn the light switch on, the exhaust also turns on. That exhaust is something....it sounds and makes you feel like you are about to be sucked in to some vortex. It is just too loud. There were no towels and we had to ask twice for someone to hand them to us. The towels are thin, rough and with frayed edges. The water in the shower takes some time to warm. Coupled with the exhaust that fans and the slow to warm water in the shower, it can get chilly in the bath for the first few minutes.
Wifi is reliable and fast however, the need to type in username and password each time you need to log in is inconvenient.
We ordered for room service at 2 am. Both in room menus state that service is available for 24 hours. We decided to order rice toppings and congee for a very late dinner. On the phone, we were told that the items on the menu that feature the chinese style food offerings are only available until 10pm...despite the 24 hour availability stamped on the menu. there was no other option but to order from a very limited menu. We put in a deposit of P2000 for the stay. Much to our surprise, we still needed to pay for the food delivered to our doorstep, having been told that the deposit does not cover room service orders. The food was ordinary, the same can be said for the buffet at breakfast.
In the area, I guess this hotel will definitely rate better than most and people will choose to stay here. But far from being content with what people will make do as the place to stay, they should level up their facilities and service.
- Official Description (provided by the hotel):
- The Manila Grand Opera Hotel stands today on the former site of the Manila Grand Opera House, a cultural landmark that showcased Philippine arts from 1900 to the late 1950. Formally launched in August 2008, it combines the historic theater's cultural legacy with a boost to the travel and tourism industry as the only luxury hotel in Manila's Sta. Cruz district, near Binondo's Chinatown. Located on the corner of Rizal Avenue and Doroteo Jose Street, the Manila Grand Opera Hotel today caters to an increasing number of visitors from China and Taiwan, aside from habitues and residents of the area who have long hoped for such a center of elegance and beauty to emerge in their midst. At the hotel's entrance stands a historical marker about the inauguration of the first Philippine Assembly on Oct. 16, 1907 by United States Secretary of War William Howard Taft, a historic event that was held there. As the only elegant hotel in downtown Manila, Manila Grand Opera Hotel expects to cater to the increasing number of Chinese visitors from the mainland and Taiwan who will feel at home staying near Manila's Chinatown. The hotel also serves the needs of the Chinese community residing in the nearby Chinatown by providing accommodations for their relatives and friends coming from abroad, he added. The luxury hotel has 250 contemporary guest rooms equipped with state-of-the-art door lock system, cable TV and Wi-Fi and LAN access, a mini-bar with a wide variety of snacks and drinks, with amenities such as buffet breakfast, use of the Infinity swimming pool,and spa. For the dining enjoyment of guests, there are the New President Sharksfin Seafood Restaurant serving authentic Chinese cuisine and the Circa 1900 Bar and Restaurant offering an array of gastronomic delights in an old world ambiance created by the blown up photographs on the walls of artists who had performed at the old theater. For big social gatherings, the hotel's Ambassador's Hall can accommodate up to 1,000 guests while several Meeting Rooms are also available for smaller gatherings such as business meetings, social get-together, dining, meeting and banquets. ... more less
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