We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great idea, poor execution”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
White Knight Hotel Intramuros
Ranked #91 of 109 Hotels in Manila
Washington DC, District of Columbia
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“great idea, poor execution”
Reviewed 7 August 2013

This place has a lot of potential. In a restored/rebuilt area of the historic Intramuros neighborhood, within a block or so of most of the other stuff tourists go to in the neighborhood. It is in a complex with a couple restaurants and cafes, art shops, tour guide service, etc.

The decor of this hotel either has a little grandeur or is just tacky and pretentious, depending on how you look at it. They use imagery of knights and castles, and there's a sort of renfaire look to the hallways, bedspreads, lobby and so on. Knights in shining armor honestly doesn't make a lot of sense in relation to Intramuros history, but maybe that is nitpicking. Anyway, to me the whole decor kept missing the mark and seemed more like a Medieval Times restaurant.

Aside from the questionable aesthetic choices, my 2 night stay here was really just a long series of disappointments and annoyances. Innumerable maintenance problems really started becoming a pain in the butt. For example, there was no option for hot water in the tub faucets, so you can only run a COLD bath?? Lots of stuff like that. The desk staff is pretty incompetent, the room service was not good, the coffee shop doesn't open until well after breakfast time so you can't actually buy a morning coffee there.

Also, outside one door of the hotel is full of obnoxious shills trying to sucker tourists, and outside the door on the other side was an extremely poor neighborhood. I stayed in a room on the ground floor and a minute after I opened the window there were a couple street kids climbing the iron bars outside to look into the room. They were so loud right outside my window all the time that I asked to move to a higher floor- then my new room on the top floor had windows so high up under low-hanging eaves, so that you couldn't even see out of them. And, the ceiling was so slanted that tall people (like me) would hit their head on it in places. Sigh.

If these guys completely overhauled their service and maintenance, and remodeled the interior, this might be a fun place to stay. That seems pretty unlikely.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank inconsistency
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chic17, Manager at White Knight Hotel Intramuros, responded to this review, 10 August 2013
Your observations & comments are noted. We shall continously improve on our quality of service to ensure customer satisfaction. Likewise, we shall continously enhance the facility of the hotel in conformity with our best value proposition as it offers the most competitive rates not only in the area but also in the whole country. Again, our apologies for the inconvenience you may have experienced as we look forward to make it up to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

387 reviews from our community

Traveller rating
    128
    148
    68
    24
    19
See reviews for
67
141
60
27
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2013

Remarkable and quiant hotel! this hotel is definitely undervalued. Its facilities provides 4 star comfort and ambience. I find this place very intimate and cozy. The bed, pillows, towels, fixtures etc. are definitely beyond budget category. A must visit for travellers looking exceptional value and comfort :-)

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
118 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 29 July 2013

This is a fantastic place to stay in Intramuros. The location is top notch. St Augustins church is fifty feet away and a two minutes walk take you to Manila Cathedral and a eight minute walk to Fort Santiago. Catch a taxi and in ten minutes you are in Binondo. So if you want to explore old Manila this is the place to stay.

The service of the staff is very prompt and they are very friendly. Rooms are nice and spacious and with television and air conditions that work. The only thing i did not like was the price of the food they served. I thought that was a little too pricey considering the quality. My recommendation will be to eat outside. You have loads of choice outside.

Room Tip: I had a room on the first floor and i was happy with it.
See more room tips
  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AvikC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quezon City, Quezon City, Philippines
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 July 2013

We booked a hotel for 3days and two nights and because of the nice reviews, we opted to stay at this hotel. Before booking a room, we naturally checked the amenities available. We were quite pleased because we saw that there was a patio for a standard room, an electric kettle, a hair dryer, and a hot shower. When we arrived at the hotel we were given a room on the third floor with a high small window (very near the ceiling). This was quite disorienting because light couldn't pass through the thick curtain. There wasn't any patio and the receptionist informed us that only executive and deluxe suites had them. The shower was a very big disappointment because the hot water turns off every 20 seconds or less. There wasn't any hair dryer available. The ad that they post on booking.com obviously was a bit shady... On top of everything else we were charged 20 php for every pitcher of tap water with ice that we asked to be brought to our room. Oh and also the bed was creaky and the mattress was uneven. The hotel's restaurant was ok. The sinigang was excellent and the price was reasonable relative to restaurant near the hotel. However the fruit platter was not that great because the fruits weren't fresh and the waffle was terrible because it was soggy and the syrup tasted weird. Service of the male attendants were above par though...

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Vanessa Marie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 16 July 2013

Stayed here for 2 nights, its clean and basic with the most friendliest staff.
Luxury it isn't but value for money it is and whats more its located in the old town of Manila, where the Spanish influence is shown in the architecture.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ianlowe1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osaka, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2013

I am chiyo, and i travel to Philippines with my wife last June 27, 2013. We decided to go to the Philippines because we want to see boracay and this place called intramuros, which we just saw in travel program in japan we searched on the internet for a good place to stay near intramuros. And we found this hotel called White Knight Hotel. My wife enjoyed our stay at the hotel as well as the tour that we had in intramuros. the hotel staffs are accommodating and make sure that all our needs are attended, the hotel also served us japanese food like tempura and tonkatsu so we didn't miss japan that much. During our tour, I personally enjoyed this equipment we used in going to intramuros. They call it a segway. My wife was a little scared but she enjoyed it a lot. She wants to go back to the Philippines and visit more beautiful places.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chiyo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Talisay, Cebu, Philippines
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2013

Good budget hotel... Great location... Bad service to local tourists.

We stayed in 3 different rooms. Deluxe, Standard and Executive for four days. The hotel staff are not so receptive to local tourists compared to international ones or balikbayans.

Watch out!!!

They say that they have these souvenir t-shirts worth 250 pesos each in every rooms, but some rooms don't have them. Yes, some rooms don't have those souvenir items which can give you a very unpleasant experience as when you check out, they would look for those items that aren't even there. You'll have to wait for a whole lot of minutes for them to investigate where those supposed items are, when in the first place, there was never any of those items in some of their rooms.

Goodluck!

Room Tip: most rooms have connecting doors to the other rooms, so if you have security and privacy issues, try...
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dieter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chic17, Manager at White Knight Hotel Intramuros, responded to this review, 6 July 2013
Our sincere apologies for any inconvenience you may have experienced during your stay. It was a clear cut mix-up with one of our hotel staff with regard to the souvenir t-shirt item. We have advised our hotel team to make sure that this doesn't happen again. We hope to make it up to you if you will visit us next time. We will reciprocate your kind understanding on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Manila hotels
The Bayleaf
#4 of 109 in Manila
4.5 of 5 bubbles 1,482 reviews
The Oasis Paco Park Hotel
#17 of 109 in Manila
4.0 of 5 bubbles 684 reviews
Regency Grand Suites
#16 of 109 in Manila
4.0 of 5 bubbles 231 reviews
Show Prices
Show Prices
Show Prices
Ermita
Casa Bocobo Hotel
Casa Bocobo Hotel
#18 of 109 in Manila
4.0 of 5 bubbles 487 reviews
Malate
Kimberly Hotel
Kimberly Hotel
#11 of 109 in Manila
4.0 of 5 bubbles 252 reviews
Show Prices
Show Prices
Show Prices

Been to White Knight Hotel Intramuros? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about White Knight Hotel Intramuros

Property: White Knight Hotel Intramuros
Address: Plaza San Luis Complex General Luna Street corner Urdaneta Street | Intramuros, Manila, Luzon 1002, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #91 of 109 Hotels in Manila
Price Range (Based on Average Rates): £
Hotel Class:3 star — White Knight Hotel Intramuros 3*
Number of rooms: 29
Official Description (provided by the hotel):
White Knight Hotel Intramuros in Manila is located within the Plaza San Luis Complex. It offers accommodations in Manila, Philippines that are air-conditioned and filled with the essential amenities you'd need, such as flat-screen cable TV, coffee and tea maker, and private toilet and bath with hot/cold water. Some of its amenities include Coco Bango Cafe, Wi-Fi access, massage service, and airport and city transfers. While staying here you can visit some tourist spots like Fort Santiago, Statues of King Carlos IV, and Manila Ocean Park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, ACCOR, Odigeo, TripOnline SA, Traveltool, S.L.U., Cancelon, Travel Book Philippines, Inc., Evoline ltd and HotelQuickly so you can book your White Knight Hotel Intramuros reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing