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Armada Hotel Manila
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Reviews (316)
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All reviewsrooftop poolnice hotelroom servicetop floordel pilar streetmalate districtsized bedstayed here for nightsbuffet breakfastheavy trafficenjoyed my stayjunior suitehotel is locatedrain showernight lifesmoking roombay view
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152 - 157 of 317 reviews
Reviewed 12 August 2014

Hotel was excellent. Room was spacious, good and clean. The location was very good for night life. The staff were friendly and good but service was slow at many times. They had a swimming pool but was closed at 8 pm. They provide a day trip to pagsanjan falls which was very nice. Overall very nice experience and good to travel with friends.

  • Stayed: August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Dinesh47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArmadaHM, Asst. Front Office Manager at Armada Hotel Manila, responded to this reviewResponded 27 August 2014

Dear Valued Guest/s,

Warm Greetings from Armada Hotel Manila!

First of all, we would like to thank you for having the time to write us your review. It was such a pleasure to hear that you find our hotel excellent with friendly staff, and a spacious and clean room. Second, we are also glad that you find our location very good for night life. We guarantee you that our Security personnel are always on their toes to assist you anytime.

However, with regards to the service being slow, rest assured that our staff will undergo retraining to provide the best service to our guests.

We are truly delighted that you had a nice experience with us.

Once again, thank you and we look forward in welcoming you back here in Armada Hotel Manila!

Sincerely yours,

Rowena C. Asañon
Asst. Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

We stayed here from the 2nd to the 5th of july. I`m sorry now we didn`t stay here when we got back to manila on the 25th. This hotel is a real 5star hotel, this has a lot to do with the friendly staff. A big tanx to Renica and RJ and all the other staff .My advice to anyone booking this hotel, is: book it with the breakfast,.as the breakfast was great and a lot to choose from too.The kids loved the roof top pool as well.

No one asked us how was our stay......WAS great.

Room Tip: Pick a room on a higher floor if you can.
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank jay711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArmadaHM, Asst. Front Office Manager at Armada Hotel Manila, responded to this reviewResponded 27 August 2014

Dear Valued Guest/s,

Greetings from Armada Hotel Manila!

Than you for this heart warming feedback. It was really a pleasure to hear such remarkable comments. Your commendation to both RJ and Reneca will surely motivate them to be at their best always.

We are truly glad that you and your family had a great experience while staying in our hotel.

Again, thank you and we will be more than happy to welcome you back here in Armada Hotel Manila!

Sincerely yours,

Rowena C. Asañon
Asst. Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

I had stayed here for about ten days a year ago and checked out earlier today from a two week stay. Last year's stay was great, thus the return. I had some problems in the first few days this time and had, initially, planned to extend my stay in Manila at another hotel. But the staff more than made up for the problems, and so I booked several additional nights at the Armada.

I will detail the specific problems below, but I think of more interest to most would be the pros and cons of staying at the Armada. So, here they are, as far as I am concerned:

PROS (and a few cons):
1. The staff. David, in the restaurant, is just an exceptional waiter and makes every morning a joy; the others could learn a great deal from him. Vina at the front desk was not as personable as David, but she always got done what I needed done. The guys working the doors are always helpful in hailing a taxi.

2. The price. This is a very nice hotel for the price. The floors are going to need some work soon, but the larger rooms in particular are very well appointed. The rooms are always very clean and the whole place has the feel of a much more expensive hotel. Don't miss the view from the rooftop pool!

3. The location. The immediate location stinks (no coffee shops/cafes within walking distance...the walk down the street is awful...and the traffic on Del Pilar is getting very bad due to some construction where it deadends past the Armada). However, it's not too far from the airport - you shouldn't pay more than 250 pesos, it's close to the Bay, Robinson's Place is a ten minute cab ride, while Intramuros and Rizal Park are not much further, and it's away from the heart of the Malate Hooker NIghtlife. Yes, there is a club across the street, but it's easily ignored (I never heard music late even from the fifth floor...maybe rooms at the front do get noise, but I never heard it). In short, the immediate location is nothing to write home about, but, as it is situated in Manila, it is quite convenient to most places you are likely to want to go.
As for the traffic on Del Pilar; when I was in a hurry, I would walk around the block to Mabini and catch a taxi there.

4. The food. The breakfast buffet is worth the add on. In addition, they have 24 hour room service with a full menu from the restaurant. The Filipino food is REALLY good and the Western food is not bad at all.
.
PROBLEMS
I cannot think of any real cons that I have not alluded to above; there just are not any major problems, as I see it. But here are the specific problems I had early in my stay.
1. The first room (12th floor) they gave me was smaller than last year's and the fake wood floor was VERY noisy. It even woke me up if I shifted in bed. Without hesitation, however, they moved me to a much larger 5th floor room (it turns out they upgraded me without charging).

2. The safe didn't work in the new room (no problem, old batteries replaced) and a strip of flooring was broken and cut my foot a little; I asked them to tape it down, but it was still a problem, but one I could avoid.

3. The second or third day, my room was not cleaned, despite my working outside the hotel for about 8 hours. They said I needed to turn on the "clean room" light, but that was odd given I had never had to do that in the past.

4. Another minor annoyance was that, after a few days, they stopped providing hand towels or a floor towel, the latter of which is a problem with the typical Asian shower that does not have a curtain.

Obviously, none of the problems above is major; it was just that they all happened in the first few days and I was starting to question whether the hotel was heading downhill. I am happy to say, it is not.

As long as prices stay this reasonable, I will certainly return to the Armada the next time I go to Manila.

  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Danimalist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArmadaHM, Asst. Front Office Manager at Armada Hotel Manila, responded to this reviewResponded 27 August 2014

Dear Valued Guest/s,

Warm Greetings from Armada Hotel Manila!

Thank you for a very fair and wonderful review. You sure have shared a thorough and precise comment with pros and cons on each aspect.

For the staff, especially to David of Caliber Restaurant, your commendation will surely motivate him more to be the best on what he does. As for Vina, we will see to it that she will undergo retraining to improve her skills in handling guests.

On another hand, we do acknowledge the problem with the location. Rest assured that all our Security personnel are well trained to provide the best assistance to our guests anytime.

For the problems you have stated on the last part of your feedback, we have already coordinated your concerns to each department involved.

Again, we thank you for placing this review. it will surely help us in striving to give a better service in the future.

We are all looking forward in welcoming you back here in Armada Hotel Manila!

Sincerely yours,

Rowena C. Asañon
Asst. Front Office Manager

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Reviewed 5 August 2014

Armada is a great hotel but unfortunately in the wrong part of town.
Hotel is modern and very comfortable with a nice pool on the roof overlooking Manila and the bay.
Gym was also quite equipped with tv monitors and a/con with a good amount of weights in the room.

Unfortunately it is in the red light district with an adult club across the road which pumps out loud music for most of the night, which is very hard to sleep to.

If you dont mind late nights Armada is a very good hotel and would even recommend it with the loud music as the Hotel is quite nice.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank OS_here_we_come
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArmadaHM, Asst. Front Office Manager at Armada Hotel Manila, responded to this reviewResponded 27 August 2014

Dear Valued Guest/s,

Greetings from Armada Hotel Manila!

We would like to thank you for this feedback. We are glad to hear that you find our hotel to be great with a nice view from the rooftop pool and with an adequately equipped gym.

As for the location, we do assure you that our Security Officers are all well-trained and are always prepared to give assistance to our guests.

Again, thank you and we hope to see you next time here in Armada Hotel Manila!

Sincerely yours,

Rowena C. Asañon
Asst. Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

This is a beautiful hotel with huge and beautiful rooms, with two enormous kingsize beds (it's possible to stay 4 people in each room). The problem is that many things dosen't work in the rooms, like the showers or missing wifi etc, and the friendly staff is often incapable to resolve the problems - we had to change room 3 times. The windows are old and thin, so there is a lot of noice from the street,

Room Tip: High up to avoid the noice from the street.
  • Stayed: March 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank JournalistEU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArmadaHM, Asst. Front Office Manager at Armada Hotel Manila, responded to this reviewResponded 27 August 2014

Dear Valued Guest/s,

Greetings from Armada Hotel Manila!

Thank you for having the time to give us your feedback. We are truly delighted that you find our hotel beautiful as well as our rooms to be spacious.

However, we deeply regret that you encountered some problems during your stay with us. Rest assured that this matter was already discussed with our Department Head and immediate action is being done.

Again, thank you and we look forward in welcoming you back here in Armada Hotel Manila!

Sincerely yours,

Rowena C. Asañon
Asst. Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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