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Sofitel Philippine Plaza Manila
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Reviews (5,198)
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2,717
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582
234
165
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4,364 - 4,369 of 5,198 reviews
A TripAdvisor Member
quezon
1
Reviewed 26 June 2011

The room was big enough and spacious. The LAN cable inside the room didnt work and so we called to have it replaced. Yet it still didnt work maybe the port was the problem. Food in Spiral is really good and always tempting. The ambiance of the hotel gives you the feel of Old meets new..since Sofitel has been there for a long time already yet it gives you an updated feeling bec they constantly improve on the some areas of the hotel.
The bathroom ammenties use to be L'Occitane , they changed it now though.

  • Stayed: June 2011, travelled with friends
    • Value
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 28 June 2011

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you very much for your kind feedback. We truly appreciate your taking the time to share your thoughts with us, and we are delighted that our services have pleased you. Each day, we do strive to provide only the finest experiences for our guests.

We are proud to share your sentiments with the rest of team, as this will inspire them to delight even more guests in future. We do hope you will be one of them once again, and we look forward to welcoming you back to Sofitel.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2011

  • Stayed: June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 27 June 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveller
Pasig
11
Reviewed 24 June 2011

  • Stayed: June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 27 June 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Taguig City
11
Reviewed 23 June 2011

Thank you for making our stay very pleasant. I will recommend the hotel to my other colleagues and will certainly consider going back for another leisurely stay.

  • Stayed: June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 27 June 2011

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you for having taken the time to share your experience at Sofitel. Your feedback is extremely important to us.

We are glad to hear that you enjoyed your stay with us, as we strive each day to provide our guests with the finest hotel experience. We only regret that you encountered difficulty in some areas of service, and we apologise for any inconvenience this may have caused you. Sofitel takes pride in its standards of service excellence, and any lapse is always immediately looked into and addressed by the relevant department heads to ensure continuous improvement of our services.

Thank you very much for choosing to stay at Sofitel, and we look forward to being of service to you once again.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
An Accor traveller
Manila
11
Reviewed 23 June 2011

  • Stayed: June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 27 June 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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