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Sofitel Philippine Plaza Manila
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Reviews (5,238)
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All reviewsspiral restaurantle barclub millesimeluxury roomsunset barsports barpool areaclub roomthe executive loungefree shuttledinner buffetbay viewfive star hotelupon checkaccormagnifiquesnaps
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4,350 - 4,355 of 5,238 reviews
Reviewed 11 August 2011

I stayed in Sofitel for a night before traveling back to the province, when I enter the hotel a very accommodating staff would assist me to the counter to do my check in stuff. The room is also nice, relaxing bed to make my long tiring day a relaxing one, very elegant and with a view of Manila Bay makes the stay more memorable

  • Stayed: April 2011, travelled on business
    • Value
    • Sleep Quality
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    • Service
Thank BinzTai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 16 August 2011

Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila!

We would like to express our sincere appreciation for your concern, interest and time taken to inform us of your experience during your stay with us.

Your kind words has not only boosted the confidence of the team, but renewed the enthusiasm and zest for the job. I would like to assure you of our continued sincerity and dedication to service from all Sofitel Ambassadors.

We are looking forward to your next visit and wish you the best in your business and personal endeavors. In the meantime, I remain at your disposal should need further assistance.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2011

My stay in Sofitel was indeed worth remembering. Their food is really good, particularly Spiral--so many choices.

  • Stayed: July 2011, travelled with friends
    • Value
    • Sleep Quality
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2  Thank b0y_wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 16 August 2011

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you very much for your kind feedback. We truly appreciate your taking the time to share your thoughts with us, and we are delighted that our services have pleased you. Each day, we do strive to provide only the finest experiences for our guests.

We are proud to share your sentiments with the rest of team, as this will inspire them to delight even more guests in future. We do hope you will be one of them once again, and we look forward to welcoming you back to Sofitel.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2011

Our family enjoyed our stay tremendously. Our boys loved the pool, we thoroughly enjoyed the buffet meals, the amenities were great and out stay at Club Mellisine was fabulous! There were a few hitches like cable problems but your personnel took care if it right away. The hotel employees were ever so gracious and always had a ready smile :)

  • Stayed: August 2011, travelled with family
    • Value
    • Location
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1  Thank Mafu2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 17 August 2011

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you very much for your kind feedback. We truly appreciate your taking the time to share your thoughts with us, and we are delighted that our services have pleased you. Each day, we do strive to provide only the finest experiences for our guests.

We are proud to share your sentiments with the rest of team, as this will inspire them to delight even more guests in future. We do hope you will be one of them once again, and we look forward to welcoming you back to Sofitel.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2011

Stayed with my partner for 2 nites from Aug 5-7, 2011, booking was done in advance thru agoda for their superior pkg with breakfast. The hotel is located in a private area of Manila's CCP complex, near Manila Film Center and the Coconut Plaza. Its a beautiful building with an unobstructed view of Manila Bay. We were accommodated by friendly staff who assisted us during the checkin. Check-in was a bit slow compared to our other accommodations, though Maria was cordial and very pleasant and made the waiting bearable. As we learned that superior rooms are located in the lower floors (7th i think is the highest floor), we upgraded to a luxury room (3.9k++/nite) (11F, bayview) with access to Millesime Lounge (10F) for breakfast, snacks and evening cocktails, complimentary in-room internet (950 per nite if not part of pkg). The room has a small balcony overlooking manila bay, king size bed, lcd tv, large bathroom with rainshower but no tub. I heard the only diff bet a luxury and superior room are the "luxury" trimmings (capiz lamps???) and the higher floor, but everything else is the same. We love the privacy of Millesime Lounge.

I heard rave reviews about their resto Spiral, so we decided to have our meals in-hotel. I find the ala-carte selection limited to a few pasta dishes, some deserts and appetizers. As we are not big fans of buffet, we did not get much from Spiral. Its expensive, taste was not that remarkable and we had more memorable meals for the same price in Singapore, . Buffet breakfast was much better with huge selection of everything from bread, noodles, rice, filipino dishes, desserts.

Le Spa offers a couple spa which we availed again, highly recommended for couples for a more romantic stay.

Room service was efficient and fast, staff attentive and very pleasant. I guess the big plus of this hotel are the staff who are always smiling, very attentive and professional. From the elevator greeters with their beautiful flowing native dress, to Le Spa therapist, this place always has a smile for each guest.

We found our stay relaxing, enjoyable and stress-free. Its a beautiful hotel that speaks of luxury and opulence. But as the title suggests, staying here is not cheap, as everything was charged to the guest! I was expecting free parking (valet) for in-house guests, but we were charged 200pesos per nite, with 100 extra for valet. I do not mind paying but wouldn't it be nice to get complimentary parking as the rooms are quite expensive?

Room Tip: Get good rates from Agoda for superior deal, but dont upgrade to luxury rooms! not worth it!
  • Stayed: August 2011, travelled as a couple
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1  Thank tmgarcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 14 August 2011

Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila.

We would like to thank you for taking the time to inform us of your experience in our hotel.

We have taken serious note of your comment regarding the food at the Spiral Restuarant. Our Director of Food and Beverage has been informed and rest assured that we will strengthen our focus on our training in this specific area to avoid recurrence. Please accept our sincere apologies for any inconvenience this might have caused you.

Once again, we thank you for your patronage and look forward to the pleasure of welcoming you and your family back at Sofitel Philippine Plaza. On your next visit to Manila, kindly contact me directly I will be pleased to assist you with your reservations. Meanwhile, if I can be of any assistance, please do not hesitate to contact me.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager

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A TripAdvisor Member
Manila
11
Reviewed 10 August 2011

Sofitel Hotel is an excellent place to stay while in Manila..you will enjoy the scenery especially the sunset at Manila Bay. The Food at Spiral Restaurant is great. The personnels are courteous and polite.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 14 August 2011

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

On behalf of Sofitel Philippine Plaza, I would like to extend my appreciation for sharing with us your excellent stay with our hotel.

Many agree with you that the sunset at Manila Bay is one of the top features of the hotel. Guests have also raved about the special MyBed for a great sleep along with the pleasures of LeSpa. Your kind words has not only boosted the confidence of the team, but renewed the enthusiasm and zest for the job. I would like to assure you of our continued sincerity and dedication to service from all Sofitel Ambassadors.

It would be our great pleasure to do business with you in the future and we look forward to more such opportunities in the near future. In the meantime, if I can be of any assistance, please do not hesitate to let me know.

Yours sincerely,

Josephine Abel-Arvesu
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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