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“relaxing stay at sofitel”

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Sofitel Philippine Plaza Manila
Ranked #3 of 109 Hotels in Manila
Certificate of Excellence
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4,582 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Los Angeles, California
Level Contributor
48 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 292 helpful votes
3 of 5 bubbles Reviewed 1 June 2012 via mobile

Nice place, very expensive restaurant. Nice staff, great room. No problems except for the pool area. Looking at the pictures on the website, i saw myself sitting in a lounger next to the pool, sipping a mango shake, working on my suntan. Instead, we were surrounded by hundreds of screaming Filipino children and their parents taking pictures of said kids. They turned the entire pool into a public swimming pool, with a lifeguard blowing a whistle every 30 seconds and yelling at some disorderly kids. There was a wedding party going on, so while trying to ignore the screaming kids and relax, we had well-dressed members of the wedding party walking over us taking pictures, giving US dirty looks, as if WE didn't belong there! I booked the room for three nights, but after the first day we never went back to the pool, as it was constantly filled with screaming, splashing kids. They were also running around the entire grassy area, running into people. Sofitel even built a playground for them near the pool, for their enjoyment. Forget the people who pay top-dollar for a room, it seems they are more concerned with the children.

Look, I. Don't want to come across as a grumpy, uptight jerk. I like kids, but booked at this expensive "luxury" hotel so I could relax while on vacation. The pictures on the website are misleading; they don't show the chaos that goes on daily at the pool area.

Stayed May 2012, travelled with family
Helpful?
2 Thank Dharma_Punk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 6 June 2012
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for choosing our hotel as your vacation choice this summer.

We have noted you feedback on the Pool Area. Rest assured that this will be thoroughly reviewed for further improvement.

We hope that this experience will not deter you from staying with us again. In the meantime, I remain at your disposal should you need further assistance.


Sincerely yours,

Josephine Abel-Arvesu
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, Australia
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 30 May 2012

Listing this as a 5 star hotel and providing me with a 'Luxury Room' which barely meets the standard of a 3 star was not the only issue encountered at this hotel. Average wait time of 10 minutes at the front desk to be served, an even longer wait time for metered taxi's because of the hotel's location being so remote, being told that although i booked a Luxury Room that for me to get a new Luxury Room i need to pay double of what i actually paid otherwise i will be given an older room on a lower level floor, the room was horrific, thin walls so all could be heared from outside. Considering i could have stayed in Makati in a bigger/newer room and paid much less. cannot recommend this hotel for any reason.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GCaceres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 6 June 2012
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for sharing with us your valuable feedback with regard to your recent stay in our hotel.

We only regret that you had some difficulty in the areas of service and room condition. This does not in any way represent the quality of luxury you truly deserve. Rest assured that necessary action has been taken to address the quality of service.

With regards to room condition, we are pleased to inform you that the property is undergoing renovation to further improve the quality comfort for all our guests.

Once again, than you for your constructive comments and we hope to welcome you again soon. In the meantime, I remain at your disposal should you need further assistance.


Sincerely yours,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Philippine Plaza Manila

Property: Sofitel Philippine Plaza Manila
Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Business Hotel in Manila
#3 Luxury Hotel in Manila
#3 Romantic Hotel in Manila
#4 Family Hotel in Manila
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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