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“Best hotel in manila” 5 of 5 bubbles
Review of Sofitel Philippine Plaza Manila

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Sofitel Philippine Plaza Manila
Ranked #3 of 109 Hotels in Manila
Certificate of Excellence
Manila, Philippines
Level Contributor
97 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Best hotel in manila”
5 of 5 bubbles Reviewed 29 November 2013

The location is very nice since it is located near the Manila bay. Upon entering the lobby, ambiance is cool, smells great with aromatics and we. were greeted by the receptionist with a warm smile. The hotel staff are very warm and welcoming. The room is clean and modern. Breakfast is great with wide variety of choices.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jongmd1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 30 November 2013
Dear Valued Guest,

Bonjour Mabuhay!

We are glad reading on your comments and how you define your experience at the Sofitel Philippine Plaza Manila.

It is with pride and joy that we are able to provide you a pleasant stay. We will live with our values of offering our guests the excellent service you well-deserve.

Thank you and we hope you have another magnifique stay with us!

Kind Regards,
Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,529 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (783)
Date | Rating
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English first
Bundaberg, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 27 November 2013

We thoroughly enjoyed our stay at Sofitel Philippine Plaza Manila. The staff are extremely welcoming, friendly and only to willing to help with transfers, luggage storage and any other requests that we had. Rooms and very spacious with everything you need. Loved the showerhead! We had a great view over the massive pool area - which any family would enjoy. Free transfers are offered from the hotel to the Mall of Asia - which is every woman's dream! There is even a small casino at the hotel. Make sure you head to breakfast early. The BEST breakfast buffet I have seen and you'll want to sample it all. I do agree with Gone911 regarding the need for a gps. As a vegetarian, there was plenty on offer. You can watch the chefs at work - I particulalry enjoyed watching the chocolatiers. My favourite section was the cheese fridge! You walk in and help yourself to a wide variety of cheeses and cured meats. Thanks for a sensational stay. I'd have loved to have seen the gingerbread house complete (this was being constructed during our stay as part of their Christmas display).

Room Tip: With a pool view was great!
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ness_orr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 29 November 2013
Dear Valued Guest,

Bonjour Mabuhay!

We are delighted to learn of your magnifique experience during your stay. Your appreciation is comparable to an orchestra that masterfully delivered its piece and we take pride that Sofitel Manila lives with its values of providing excellent service.

Your comments will surely be a treat for our Trip Advisor community to experience Spiral restaurant which is the only one of its kind in the Asia Pacific having 21 dining ateliers that are masterfully prepared before one’s eyes.

Thank you and it is our hope that you get the chance to visit us again and have a fantastic experience during this holiday season.

Kind Regards,
Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Makati
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 27 November 2013

Stayed here overnight with my family(luxury room). Check in was swift with friendly staff. Welcome ambassador was kind enough to play and make small chats with my baby daughter. When we entered the room i was surprise on how small the two beds are and we reported a bad smell like a stench of wet carpet. Room service asked us if we wanted to transfer around 7pm. ( but they still have to look for a room) but we just said its ok because were tired and we dont want to move our stuff anymore. Blinds on the bathroom were twisted already. Furnitures need upgrading and tv console is too long and occupying too much space. Ok now on our sleep, bed wasnt as comfortable as i expected and really small. We had dinner at spiral. I can say its above average but nothing really special. Welcome staff at the restaurant needs to smile more. Overall staff was very friendly and accomodating. My kid enjoyed the pool and my highlight would be seeing the manila bay sunset. Weve stayed in alot of 5 star hotels before and i think this hotel can do more. Especially now there so many new and exciting hotels sprawling in the city. I hope when we come back next month i can rate them for improvement.

Room Tip: Expect crowds at night. Airplane noise and tricycle noise in the morning
See more room tips
  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 30 November 2013
Dear Valued Guest,

Bonjour Mabuhay!

Thank you for your valuable feedback regarding your experience during the period of your stay. The comments that you have are tools that will aid us as we continue to aim in improving the quality of our facilities and services we offer our guests.

We at Sofitel Manila are extremely conscious of the part we play in ensuring our guest’s stay is at all times comfortable and convenient. Your comments have been shared to the team members to carefully look into the area of concerns raised especially that this is far from the standard that we are usually known for.

It is with hope that we will be able to be of better service on your return.

Kind Regards,

Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul, South Korea
1 review
4 of 5 bubbles Reviewed 27 November 2013

very nice and good hotel.
next time, i will have a mind to visit again.

and staff is very kind and good too.
buffet is very very fantastic and very very delicious
i never been before such a good buffet

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Usan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 27 November 2013
Dear Valued Guest,

Bonjour Mabuhay!

Thank you for posting your fantastic comments on Trip Advisor in which will be a great tool for other guests to experience the same. Sofitel Manila aims to provide only the best in all aspects of the guest’s stay, from the room accommodation, to the huge selection of food in the popular Spiral restaurant that are all topped with the excellent service from our ambassadors.

It will be our pleasure to welcome you back and have that magnifique experience.


Kind Regards,
Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geoje
1 review
5 of 5 bubbles Reviewed 26 November 2013

Modern and clean room with space.
I've stayed club floor which allows you no limit lounge entrance.
There are drinks and snacks with good view . You can also enjoy breakfast there.
Having a cup of coffee in the moring outdoor terrace is fabulous.
There is nice restaurant and sports pub and nive outdoor swimming pool.
I really enjoyed 2nights there.

  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cindy1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 27 November 2013
Dear Valued Guest,

Bonjour Mabuhay!

We are glad to learn about your feedback during your stay at the Sofitel Philippine Plaza Manila. Your first-hand experience will be very helpful to our Trip Advisor community to try the same.

Sofitel Manila aims to provide our guests a magnifique stay and we value that your expectations are met based on your descriptions of Spiral, La Veranda, Snaps and our swimming pool. Your comments will be shared to the team members as we continually strive to enhance the guest’s experience to the next level.

Thank you and we look forward to be of service to you again.

Kind Regards,

Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 25 November 2013 via mobile

The buffet is so vast you'll need a gps to find every culinary treasure and return to your table. The hotel itself is what you would expect for a five star. Simply the best place I found to stay in Manila. Rates not outrageous either with tax and breakfast working out to about $200.

Stayed November 2013, travelled on business
Helpful?
Thank Gone911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 26 November 2013
Dear Valued Guest,

Bonjour Mabuhay!

Your definition of Spiral’s extensive food selection is a joy to hear. We take pride of the 21 dining atelier where secret recipes are masterfully prepared and seen by your very eyes. Sofitel Philippine Plaza Manila live by its values of providing our guests excellent service and a pleasurable experience every time.

Thank you for your feedback which will be very useful to the TripAdvisor community. We look forward to welcoming you back!

Kind Regards,

Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Philippine Plaza Manila

Property: Sofitel Philippine Plaza Manila
Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Romantic Hotel in Manila
#3 Luxury Hotel in Manila
#3 Business Hotel in Manila
#4 Family Hotel in Manila
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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