We have stayed at the Philippine Plaza many times, even way back when it was the Westin Philippine Plaza, then the best hotel in Manila. It has sentimental associations for us. However, the last trip was disappointing, the hotel showing signs of wear and the service levels lower than previously experienced......then we checked in today!
One can forgive the poor greeting skills and the waiting in line to check in, perhaps. The lack of advice and information, let alone escort to lifts or rooms, the tired rooms with only one power point, lack of bath, shaving mirror, low shower water pressure, a faulty telephone, insufficient pillows, insufficient wardrobe space, grimy corners not cleaned in the bathroom, the faint stench of stale tobacco in an allegedly non-smoking room on a non-smoking floor (7th).....and this apparently in their 'Luxury King' room with only suites being better!
What is unforgivable is finding no room information detailing dining times and options, calling the 'One Call Service' asking for the A la carte dining times in the main 'Spiral' restaurant then being told up to 10:20pm for buffet service but any time for a la carte. Then arriving at 'Spiral' at 10pm to be refused seating in the main restaurant where ample seats were available and being offered a table in a dark dingy corner of an outer conservatory near a door......why you may ask? Well simply because the restaurant closes at 11pm and at 10pm they wanted to finish early and get home perhaps - guests and customers be damned! Or perhaps because this hotel only wants to serve buffet dinner service 'cafeteria style'?
Having refused the dingy conservatory table we were point blank refused seating in the main Spiral restaurant at 10pm and directed to the lobby 'Le Bar' restaurant which we were told would serve us from the a la carte menu......at 10:05pm 'Le Bar' told us they had finished serving food! The only alternatives offered by the front desk were bar snacks or room service!
It seems the staff at the various restaurants within this hotel make their own policy independently of the management and hotel policies. Management has lost control to the detriment of guest satisfaction. Guest do not matter here any longer!
And what you might ask was the management reaction when this was drawn to the attention of the Duty Manager? Ahhh, well, it was a 'Communication error' We should have been told that seating would not be in 'Spiral' but in the dingy conservatory. And what about being redirected to 'Le Bar' where service had finished.....errrr nothing said. In other words.....'not our problem'. Perhaps that's why there is no guest information in the rooms about dining hours! Plausible deniability opportunities!
When we first arrived in Manila we stayed at the Pan Pacific Hotel in Malate, a true 5 star hotel and the best I have ever stayed in (more in a review to come). Sadly, we decided that the traffic delays from Malate to the airport were too long and decided to revisit the Sofitel for our last couple of days before flying home - biggest mistake I have ever made! It is well worth an extra 40 minutes in traffic for the superb standards at the Pan Pacific compared to the sad mismanaged Sofitel, and frankly, for the same price, you will get a room three times larger and twice as luxurious with a panoramic bath room glass wall overlooking the city.....oh and the restaurant served us superb food at 11pm!
- Official Description (provided by the hotel):
- Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more less
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- Also Known As:
- Philippine Travel
- Sofitel Manila
- Accor Philippine Plaza Manila
- Philippine Plaza
- Hotel Philippine Plaza
- Sofitel Philippines
- Sofitel Philippine Plaza
- Manila Sofitel
- Westin Philippine Plaza