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“Simply superlative. I can't recommend it enough.”

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Sofitel Philippine Plaza Manila
Ranked #3 of 110 Hotels in Manila
Certificate of Excellence
Reviewed 5 January 2014

My husband and I stayed here for four nights over Christmas, and then returned after a few days away visiting other parts of the Philippines. We're so happy we did, as it was the most wonderful experience.

Every single aspect of our stay was fantastic. We stay in a lot of hotels, and have become more than a little bit spoiled. We try not to be too picky and demanding, but we do tend to spot faults easily! But it's hard to fault the Sofitel Philippine Plaza. In fact, we ruminated for a long time to try to think of negative elements of this hotel and came up with the following:

1. It's not very environmentally friendly, like a lot of major hotel chains.
2. It's pricey (not so much the room, but the restaurant / drinks etc.) One warning: do not get the hotel to pick you up from the airport - it's literally five times more expensive that just getting a cab!
3. If you eat there, you risk becoming a glutton and fat due to the exceptional buffet.

That's it! Trust me, if you see my other reviews, I'm not usually this glowing.

The main, No 1, can't-be-underestimated reason for this great review: The staff! Wow, the staff and service here were really exceptional. Unbelievable. A few folks to note: Chester and Dexter at the beach, Charlite, Grace, Glen, all the staff in the spa, all the staff in the restaurant, the reception staff, the concierge, the cleaners we met - without exception, they made us feel like royalty.

Another reason for this great review: The bed was so comfortable. Our best nights of sleep in the Philippines by far. There is a pillow menu, but we didn't need it. It was hard to wake up, it was so cosy! Furthermore the airconditioning in our room allowed us find the perfect temperature quickly and easily - not something you find everywhere.

There were so many little things that added up to make us happy. Silly things like Santa Claus walking round on Christmas day giving us gifts. The cheese room, where I ate 18 different types of cheese including some excellent Filipino ones. The way that when we called about our aircon not working (our fault for not shutting the windows - I felt so stupid!) they sent a lovely chap up to our in literally 2 minutes.

In terms of other aspects: The hotel was clean, beautiful and has great facilities. It's conveniently located for the airport and malls etc. It has a nice pool, a gym with good equipment and views, rooms were very spacious and well laid-out, fresh flowers everywhere.... It's hard to list what we liked about the place because everything was great.

We've stayed in a lot of great hotels and my husband especially usually prefers the little boutique places as he feels you get a more tailored, personal experience, but the staff at the Sofitel mean you get the boutique feel with the amenities of a resort. We both agreed that this is one of the best places we've ever had the good fortune to visit.

Five stars in every respect!

Room Tip: We had a water / poolside view both time, and it was great. Manila's not really a place you get...
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  • Stayed: January 2014, travelled as a couple
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Thank 4424rose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 7 January 2014

Dear Valued Guest,

Bonjour Mabuhay!

We are grateful of the wonderful feedback you have shared which will be very valuable to the Trip Advisor community. It is such a pleasure going through every detail of how you described your experience during your stay and we are truly humbled with the shower of appreciation.

Here at Sofitel Philippine Plaza Manila, our objective is to provide every guest the magnifique experience from arrival to departure especially while in the hotel. It is such an honor that our restaurant, Spiral is considered the only one in Asia Pacific Region having its 21 dining ateliers that masterfully prepare their craft right before our very eyes.

What touch us the most are your kind words for all our ambassadors, particularly Chester, Dexter, Charlite, Grace and Glen to name a few. Sofitel Manila is truly proud of having them and the rest of the team that completes your memorable experience as they yearn to achieve excellence in all aspects of the guest’s stay. The rest of your comments for the facilities are just bonuses that we can claim for the combined efforts of the team and management.

Once again, thank you and we will look forward to create another lasting experience on your next visit.

Kind Regards,
Ella Mendoza
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,908 - 2,914 of 4,992 reviews

Reviewed 3 January 2014

The hotel is nice if you compare to a 3 stars hotel, but not for a Sofitel 5 stars. In other words the hotel, specially the rooms need to be refreshed. The restaurants are good however but again nothing outstanding. Good to overnight, work in your room, sleep and restart!

  • Stayed: September 2013, travelled on business
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Thank Jerometm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 7 January 2014

Dear Valued Guest,

Bonjour Mabuhay!

Thank you for sharing your views on Trip Advisor. We regret that your expectations of the room and restaurant have not been met. Your comments prove to be valuable thus we will have it noted to carefully guide us when we do our future planning.

Again, thank you and we look forward to serve you in the future.


Kind Regards,
Ella Mendoza
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

We recently stayed at the Philippines Plaza Sofitel for a friends wedding. The hotel was lovely, the room was plentiful for 2 adults and 2 children (we had a twin double bed room) we did have to ask for extra towels and water every day otherwise they made it up as a twin for 2. Otherwise, it was great!

Food and drink process were very expensive, but, nothing more than you would expect for a luxury chain hotel in any large city, still a lot more than local options. Average beer price was 200 Pesos, average dish price was 400 pesos for lunch and breakfast.

We stayed over new year and on New Year's eve we spent the evening with friends in the sports bar. The service, although friendly, was dreadfully slow, missed drinks and missed food and things taking 30+ minutes to come to our table. considering the rates and the amount of visible staff it was atrocious and requires some serious attention.

The pool was lovely, the kids loved the incredibly fast slide even though due to the ambient temperature it was a little chilly. Something that didn't cause too much issue and I don't expect heated outdoor pools int he tropics. Again the service was friendly by the pool, for drinks and snacks, although, very slow again. I saw some service staff (or staff dressed the same as the service staff) moving chairs and putting up tables when we were waiting for drinks, there seems to be a distinct lack of priority.

The breakfast buffet was excellent, we decided to enjoy this on our last day (this morning) before we left. The selection was excellent and the quality of food was superb.

All in all, the hotel was lovely and the service was very friendly, aside from some slow portions.

This is why the hotel is overall 4* sort this and it would have been a 5* review.

Room Tip: If you have a family of 4 and 2 young kids, a single room with 2 double beds is a good option. If y...
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  • Stayed: December 2013, travelled with family
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Thank Richard_In_Singap0re
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 7 January 2014

Dear Valued Guest,

Bonjour Mabuhay!

Thank you for sharing your feedback on your visit at the Sofitel Philippine Plaza Manila. We are glad that you find the hotel lovely and service to be friendly. It is also a joy to know that the kids had a fun time at the pool and enjoyed your room accommodation.

We would like to acknowledge the comments you have regarding the experience on the slow service on our 2 outlets. It is only through such that we are able to learn on areas where improvement is needed and we are grateful for this. The feedback has been shared to the respective department and heads to carefully observe and perform appropriate measures required having the guest’s comfort and convenience being on top priority. Rest assured that we will monitor the effectiveness as we strive for excellence in the work place.

Once again, thank you and we look forward to better serve you in the future.


Kind Regards,
Ella Mendoza
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

We have stayed at the Philippine Plaza many times, even way back when it was the Westin Philippine Plaza, then the best hotel in Manila. It has sentimental associations for us. However, the last trip was disappointing, the hotel showing signs of wear and the service levels lower than previously experienced......then we checked in today!

One can forgive the poor greeting skills and the waiting in line to check in, perhaps. The lack of advice and information, let alone escort to lifts or rooms, the tired rooms with only one power point, lack of bath, shaving mirror, low shower water pressure, a faulty telephone, insufficient pillows, insufficient wardrobe space, grimy corners not cleaned in the bathroom, the faint stench of stale tobacco in an allegedly non-smoking room on a non-smoking floor (7th).....and this apparently in their 'Luxury King' room with only suites being better!

What is unforgivable is finding no room information detailing dining times and options, calling the 'One Call Service' asking for the A la carte dining times in the main 'Spiral' restaurant then being told up to 10:20pm for buffet service but any time for a la carte. Then arriving at 'Spiral' at 10pm to be refused seating in the main restaurant where ample seats were available and being offered a table in a dark dingy corner of an outer conservatory near a door......why you may ask? Well simply because the restaurant closes at 11pm and at 10pm they wanted to finish early and get home perhaps - guests and customers be damned! Or perhaps because this hotel only wants to serve buffet dinner service 'cafeteria style'?
Having refused the dingy conservatory table we were point blank refused seating in the main Spiral restaurant at 10pm and directed to the lobby 'Le Bar' restaurant which we were told would serve us from the a la carte menu......at 10:05pm 'Le Bar' told us they had finished serving food! The only alternatives offered by the front desk were bar snacks or room service!

It seems the staff at the various restaurants within this hotel make their own policy independently of the management and hotel policies. Management has lost control to the detriment of guest satisfaction. Guest do not matter here any longer!

And what you might ask was the management reaction when this was drawn to the attention of the Duty Manager? Ahhh, well, it was a 'Communication error' We should have been told that seating would not be in 'Spiral' but in the dingy conservatory. And what about being redirected to 'Le Bar' where service had finished.....errrr nothing said. In other words.....'not our problem'. Perhaps that's why there is no guest information in the rooms about dining hours! Plausible deniability opportunities!

When we first arrived in Manila we stayed at the Pan Pacific Hotel in Malate, a true 5 star hotel and the best I have ever stayed in (more in a review to come). Sadly, we decided that the traffic delays from Malate to the airport were too long and decided to revisit the Sofitel for our last couple of days before flying home - biggest mistake I have ever made! It is well worth an extra 40 minutes in traffic for the superb standards at the Pan Pacific compared to the sad mismanaged Sofitel, and frankly, for the same price, you will get a room three times larger and twice as luxurious with a panoramic bath room glass wall overlooking the city.....oh and the restaurant served us superb food at 11pm!

  • Stayed: January 2014, travelled as a couple
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Thank Englishfilipino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 7 January 2014

Dear Valued Guest,

Bonjour Mabuhay!

We would like to acknowledge the feedback you have posted on Trip Advisor. While we strive to maintain the highest customer satisfaction standards at all times, it is not always possible to monitor our effectiveness, and comments such as yours indicate to us in what areas we will still need to improve.

It is with regret and disappointment that you have to experience the inconveniences and shortcomings during your stay with us. The comfort and convenience of our guests is of our utmost priority. However, in this instance, we have fallen short in meeting your overall expectations and needs.

Your comments in providing the restaurant operating hours clearly show that there is a lapse in communication with the accurate information which is totally unacceptable. Much as we take pride with our Ambassadors and the service we provide, we do not tolerate acts that will compromise our standards especially if it will influence our guest’s experience. The feedback has been shared to the team and management and reiteration has been done ensuring non-recurrence. You may wish to know that a Room Directory with the listing of the hotel facilities and services indicating the respective operating hours is available in each room. Snaps Sports Bar and Room Service are other outlets in the hotel that caters 24 hours with an extensive menu selection.

Regardless of the explanation, we would like to extend our sincerest apologies this unpleasant incident may have caused. Rest assured that your insights prove to be valuable to us as we strive to serve our guests better.

We hope that this incident has not marred your perception of Sofitel Manila and will give us opportunity to better serve you in the future.


Kind Regards,
Ella Mendoza
Quality Manager

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Reviewed 1 January 2014

The Sofitel Plaza Manila really surprised me I didn't expect it to be so lovely. We booked a luxury room and I expected a little more for the money but over all the grounds, the food, the service all made up for it.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Sofitel.com
Thank KiLi2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 6 January 2014

Dear Valued Guest,

Bonjour Mabuhay!

We are delighted to read your comments about your stay experience at the Sofitel Philippine Plaza Manila. It is with great pride that we are able to live up to our standards while aiming comfort and convenience for our guests.

Thank you and we look forward to serve you again in the future.


Kind Regards,
Ella Mendoza
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Ariel Y
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 6 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 January 2014

The hotel looks like a 5 star and has good location by the bay but that's where the positives end. We spent 2 nights over New Year's Eve partly to celebrate 2014 and were left sorely disappointed. The problem with the hotel is that management has decided to try their best to squeeze paying guest of every dollar for almost everything which would normally be complimentary in other truly 5 star hotels. It reeks of being short sighted, trying to make as much profit from guests in the short term never mind if the guests leave disappointed and never come back again. It feels like one of those budget airlines where you have to pay for everything.

The list is endless. Starting fom reservation, we had initially booked through ACCOR for a suite and a luxury room. On their website you will notice that descriptions of all rooms are stated as either with bay view or city view. In other 5 star hotels, this would mean that guest can get their preference subject to availability. But when we called up the hotel the day of checking in, we were told that if we wanted the bay view, we have to pay 980 pesos extra per night per room! This is not disclosed on the website and is basically a quick way to charge more!

Next is the valet system. This is the first 5 star hotel I've heard of which actually charge their staying guest for valet service! Never mind that guest are paying in excess of $500 for rooms, they still felt the need to charge for valet.

The farce culminated during New Year's Eve. All guest were greeted with what is basically an advertisement of the different dining options on the morning of December 31st. Then in the evening, all guest were not allowed to go to the pool area to chill and see the fireworks till 1130pm. This was because, the hotel had closed off the entire pool and bay area for those having their buffet dinner. Presumably this was to incentivize customers to take up their buffet dinner which was around $100++ per head. But hang on a minute, we are paying in excess of $1000 for the rooms and we are not allowed to go the pool area till very late on? So non guest who paid a couple of hundred bucks for dinner gets priority over in house guest? How is it even logical?? When we did get to the bay area, the fireworks paled in comparison to the free show provided at Mall of Asia. By the way, want to celebrate new year with whistle horns and face mask, 500 pesos please!

Even the much hyped Spiral buffet breakfast does not live up to expectations. True the spread is huge but again looks can be deceiving. The Indian food corner for instance only had 3-4 dishes. The worse part is unlike other 5 star hotels, a huge majority of the food items were not labelled. So if you had allergy or specific dietary requirements, well too bad for you. I spoke to the manager of Spiral on our first day and told him that all food should be labelled and that this is common practice in 5 star hotel. He said yes yes yes but on the day we checked out, I did not see any improvement. This is before I even go into how I had to ask 3 times for a simple cup of cafe latte. I eventually got my coffee 25 minutes after starting breakfast. 5 star, seriously??

The coup de grace was of course their check out policy. All 5 star, in fact even most 4 star and 3 star hotels would allow 30 minutes to 1 hour grace period for check out. Not so in '5 star' Sofitel. Upon checked in, guests are advised that an automatic charge of 1000 pesos will be levied by the money grabbing system in case you check out one minute late after 12 noon. We didn't want to test the system so promptly checked out at 1145am.

The only good thing is that our stay helped us make an important decision. We had stayed here for the new year but was also scouting for a possible hotel venue for our wedding in 2014 and we were considering Sofitel as one option. After this experience, we both swore that no way are we coming back here let alone celebrate our wedding here. They will probably just ruin it! Management should seriously stay at hotels like Shangri-La, Discovery....etc to understand what 5 star really means. Here's a hint, it's not the building or location. It's the overall experience and leaving guest satisfied and happy. Unless Sofitel changes their whole management approach, they will not be achieving this and does not deserve the 5 star recognition.

  • Stayed: December 2013, travelled with family
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1  Thank alpal78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 15 January 2014

Dear Valued Guest,

Bonjour Mabuhay!

We would like to extend our appreciation for taking the time to bring the concerns to our attention. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective.

Your observations have been well noted and shared to the team members and management with which will be carefully examined and perform appropriate measures where it is necessary. We seek your kind understanding while we do our future planning to better our services.

Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. What we can assure is we value your feedback which will be utilized to improve the quality in every aspect of our operations and achieve guest satisfaction.

Once again, thank you and we look forward to welcoming you and give us another opportunity to serve you in the future.


Kind Regards,
Ella Mendoza
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Philippine Plaza Manila

Address: Roxas Boulevard | CCP Complex, Manila, Luzon 1300, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Luxury Hotel in Manila
#3 Business Hotel in Manila
#3 Romantic Hotel in Manila
#4 Family Hotel in Manila
Price Range: £98 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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