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“Great Hotel!”

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Sofitel Philippine Plaza Manila
Ranked #3 of 109 Hotels in Manila
Certificate of Excellence
Reviewed 29 April 2014

Stayed at the hotel for several times already. We normally get the suite. We stay here just for a quick getaway with family. But most of the time we come in for the dinner buffett. This is where we celebrate special occasions such as my mom's bday... my nephew's... etc.. or just a simple family reunion... Though it's not me paying. lol! It's not a perfect hotel. It still got some minimal flaws but it doesn;t change the elegance of this hotel.I love it! I don't find anything that's not up to my standards. I'm not too picky anyway. But I am very particular with customer service and the cleanliness. So far.. so great!

  • Stayed: December 2013, travelled with family
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1  Thank God_is_good_29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 2 May 2014

Dear Valued Guest,

Bonjour Mabuhay!

It is very wonderful to know that you had a great stay with us and we thank you for your continued patronage. Being a part of our guests’ special celebrations is always a delight and we appreciate you commendations for the Sofitel team. Every effort is taken to ensure that we only provide the finest products and services to our guests. Rest assured that we will strive even harder to exceed your expectations.

We look forward to welcoming you back.

Kind regards,

Maureen Lagarto
Quality Manager

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2,640 - 2,646 of 4,915 reviews

Reviewed 29 April 2014

Dispite the fact that the President was staying here (suprise to me) and all the hastles related to securiy in the area.....had an amazing stay.
Service is impecable, they did everything in there power to make me comfortable.
The staff is incredable!

Room Tip: I don't think there are any bad rooms!
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  • Stayed: April 2014, travelled with friends
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Thank Crnashanahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 30 April 2014

Dear Valued Guest,

Bonjour Mabuhay!

It is very nice to know that you had an amazing stay with us. Every effort is taken to ensure that your expectations are met and we are delighted that your overall stay was made even more special by the service rendered by our ambassadors. Rest assured that the team will be made aware of your compliments and recognition. This will surely motivate them to strive even harder for excellence.

We look forward to having you back.

Kind regards,

Maureen Lagarto
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

  • Stayed: April 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Sofitel.com
Thank Michelle Marie C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 29 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 April 2014

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Rory J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 29 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 April 2014 via mobile

Stayed here overnight for multiple meetings on a Thursday. Many events were happening in this hotel. The guard "helping" the staff receiving guests in cars told me they had to "stop valet" since there was no space to park in anymore and told me to park around a block or 2 away (in "Amazing Theatre"). I freaked out since I was going to check in with all my luggage containing electronics.
After much talk on a super hot day, someone else intervened and got my car. I super hate this hotel's parking area! It has been like this for ages and it has not changed.
Barring the parking issue, hotel is otherwise soooo nice and so expensive. I liked my room with Complete amenities and overlooking Manila Bay. Internet was expensive but free at the club floor.
Yummy food at Spirals, but again, there were lots of people so it was a bit difficult to look for the resto's staff to serve us drinks.

Stayed: April 2014, travelled on business
1  Thank Dokie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 29 April 2014

Dear Valued Guest,

Bonjour Mabuhay!

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you experienced with the parking and valet service. Given the availability of the parking space we still would want to ensure that our guests’ comfort, convenience and safety are of our utmost priority. In spite of this your appreciation of the food in Spiral and the room with its amenities and famous Manila Bay view is a delight to hear. Your valuable comments were shared to the team and concern department for necessary action.

Once again, thank you and hope to welcome you back again

Kind Regards,

Maureen Lagarto
Quality Manager

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Reviewed 26 April 2014

  • Stayed: April 2014, travelled as a couple
    • Value
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    • Rooms
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Review collected in partnership with Accorhotels.com
Thank dck50
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 29 April 2014

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Reviewed 26 April 2014

Ambience is perfect. They should lower the price of food and drinks since they strictly implement "no outside food" policy. Their pool attendants and lifeguards deserve commendation, my kids enjoyed the pool less the worry for their safety.

Stayed: April 2014, travelled with family
Review collected in partnership with Accorhotels.com
Thank MomOfsix2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 29 April 2014

Dear Valued Guest,

Bonjour Mabuhay!

It is a delight to hear that you and your kids enjoyed our pool area and found the ambiance perfect. Your commendation for our pool attendants and lifeguards is very much appreciated and this will be shared to them and the rest of the team members to continually inspire them to provide a safe, worry free stay and excellent service for all of our guests.

We have noted of your comment regarding the price of food and drinks. This as well is shared with the concern department for their proper attention.

We hope to provide you a magnifique experience on your next stay with us.

Kind Regards,

Maureen Lagarto
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Philippine Plaza Manila

Address: Roxas Boulevard | CCP Complex, Manila, Luzon 1300, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Business Hotel in Manila
#3 Romantic Hotel in Manila
#3 Luxury Hotel in Manila
#4 Family Hotel in Manila
Price Range: £94 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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