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“Truly Luxurious!!!” 5 of 5 bubbles
Review of Sofitel Philippine Plaza Manila

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Sofitel Philippine Plaza Manila
Ranked #3 of 109 Hotels in Manila
Certificate of Excellence
Toronto, Canada
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Truly Luxurious!!!”
5 of 5 bubbles Reviewed 10 May 2014

What an amazing experience! Excellent hotel, beautiful location and an excellent customer service made an excellent experience. I was there for business/leisure for 2 nights. The airport pickup was a breeze to reserve along with the hotels rooms. The breakfast was exceptional to say the least. It is a few minutes away from the mall of asia. The outdoor/swimming pool area was very calming and peaceful. Everyone, including security at the entrance, front desk agents to people at the restaurant/sports bar were very helpful. They also have a doctor on call/24 hours medical room with a qualified medical professional. I was able to buy some medication as a precaution before my onward travel to Tacloban. All in all, a great place to stay!

Room Tip: Make sure to opt for the "Go Gourmet" option as it gets you buffet breakfast and a little...
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  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paraug99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 12 May 2014
Dear Valued Guest,

Bonjour Mabuhay!

Thank you for taking the time in sharing your review regarding your recent stay at Sofitel Philippine Plaza Manila to the TripAdvisor reviewers. They will certainly find your feedback useful for their future travel.

It is our commitment to provide only the finest for our dear guests. High quality service and well-appointed products are essential to creating a magnifique stay. We are thrilled to read about your amazing experience at our hotel and very much appreciate your compliments and recognition for the services rendered by the team. Our ambassadors will certainly be pleased to learn of your praises for them. It is also great that you were able to enjoy the breakfast selections at Spiral and that you had a calming and peaceful time at the pool area.

We look forward to having the pleasure of welcoming you back to once again be of service to you.

Kind regards,
Maureen Lagarto
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,516 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (779)
Date | Rating
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  • English first
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English first
Quezon City, Quezon City, Philippines
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

Sofitel is one of the best in town. It's quite expensive but justified by its very good service. The lobby is gorgeous, especially with that exquisite centerpiece that greets guests at the entrance. I hear they change that every so often. The function rooms and ball rooms are perfect for medium to large scale events including weddings, conferences, launches, debuts.

The rooms are average - clean, spacious, functional. You could expect better rooms higher up the price range, of course. I recall using the LAN wire to connect to the net.

I loved the food at Spirals although I could not recall what I had exactly for breakfast and dinner. But certainly very filling. Breakfast buffets are the bomb.

I admire the staff and the world class hospitality management - but I have to say I'm pretty annoyed by the standard greeting "Bon jour - Mabuhay" which may be very pleasing but could be irksome when repeated by everyone you encounter in the hotel. That's just me though.

Over-all, an impressive place. I recommend for high level affairs and for those who want to indulge.

Room Tip: You might want to get rooms facing the sea :)
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  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ElirozzL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 12 May 2014
Dear Valued Guest,

Bonjour Mabuhay!

Combining French elegance with world-famous Filipino hospitality, Sofitel Manila aims to provide a magnifique stay to each and every guest. We are very much humbled by your kind words regarding your excellent stay with us. Exerting every effort to achieve, if not exceed your expectations, is our main goal. We thank you for taking the time in sharing your recognition and appreciation for the efforts made by the team. Our ambassadors will definitely be thrilled to read about your review and will be motivated to continue on providing a superior service experience to all our guests.

It is really nice to know that you liked our lobby’s centrepiece. The centrepiece is custom-made with fresh flowers and is changed weekly. Your compliments and appreciation for this will be shared with our Botanicals department. Spiral, being famous for its 21 dining ateliers, is inspired by special French working stations wherein each dish masterfully prepared right before your very eyes. We are pleased to know that you loved your dining experience with us.

We look forward to being of service to you again soon.

Kind regards,
Maureen Lagarto
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
83 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

This was our third time in the posh Sofitel Philippine Plaza and the next stay is booked already. We just love this place. The staff is great, especially Jill in the Club Millesime. Many of them remembered us, and welcome was so warm - felt like we came back to home. Stayed again in one
of club rooms that offeres good value for money with luxurious amenities such as Lanvin toiletries. The MyBed here is as smooth as the one we have at home. We arrived to Manila from Sofitel So Bangkok where the so called MyBed was very hard. Only minus comes from hotel's bar beside the famous Spiral restaurant. The bartender really doesn't know how to make good cocktails. Despite this, we are so excited to come back to Sofitel Manila in few weeks. :)

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelboysc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 12 May 2014
Dear Valued Guest,

Bonjour Mabuhay!

We would like to express our appreciation for the previous reviews you made about our property and we thank you very much for your continued patronage.

Reading through your feedback was such a delight and we are very much humbled by your words of appreciation for the services rendered by the team. We are dedicated to creating wonderful memories for all of our guests and we want to ensure your utmost comfort and satisfaction. Thank you for your recognition of the services provided by Jel and the rest of the Club Millesime staff, they will surely be delighted to receive your praises. Your kind words inspire us to continue on striving harder for excellence to meet, if not exceed, your expectations. We are delighted to be considered as your second home. Rest assured that we will continue on providing the service that you so love.

Sofitel Manila and the rest of the team looks forward to have the pleasure of welcoming you back and being of service to you again soon.

Kind regards,
Maureen Lagarto
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tatsfield, United Kingdom
Level Contributor
65 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

An impressive cool lobby greets you on arrival after the hustle and bustle of Manila. I have stayed here for work on 3 occasions. My work means I am at the office overnight and sleeping during the day, and the hotel was great at accommodating this request, putting me in a quiet zone, and organising servicing of my room when I wasn't there. Not once have I been disturbed. Everything is available 24hrs a day. The Spiral Restaurant has to be tried with food from around the world of superb quality. The pool area is also great to relax . The hotel has a cosmopolitan mix of guests - business, airline crew, weddings, parties, holidaymakers, so there is never a dull moment with something going on somewhere! Rooms a little uninspiring in decor but comfortable.

Room Tip: Three visits, and different room and floor each time. All rooms very similar. If you are sleeping du...
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  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Althea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 12 May 2014
Dear Valued Guest,

Bonjour Mabuhay!

It is nice to know of your great experience at our hotel and we thank you for taking the time to share this with us. Ensuring the utmost comfort and satisfaction of our guests is important to us. Thus, we strive to exert every effort to ensure that your expectations are met. We are glad that your requests were accommodated which added to your overall satisfaction. Your appreciation and compliments for the team will surely serve as a motivation for the Sofitel Manila team to continue on striving for excellence. Spiral and its 21 dining ateliers aim to cater to the delicate palates of our distinguished guests by providing masterfully prepared dishes from all around the world. It is great that you were able to enjoy this and had a relaxing time by the pool area.

It is really a delight to know that you had a pleasant stay with us and we look forward to being of service to you again soon.

Kind regards,
Maureen Lagarto
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 7 May 2014 via mobile

This hotel. Sofitel is great. at the lobby, all staff are friendly and kind. foods are great. The hotel are in good bay site. Their pool are in the bay side. This hotel is very relaxing. I enjoy even in the last minute i stayed their. Highly recommended.

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank theresamarges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 8 May 2014
Dear Valued Guest,

Bonjour Mabuhay!

It is always a delight to know that your guests appreciate our efforts in providing excellent products and services. Thank you for your compliments regarding the service rendered by our ambassadors, and the strategic location of the hotel where you can witness the majestic views of the Manila.

We look forward to having the pleasure of being of service to you again soon.

Kind regards,
Maureen Lagarto
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Arab Emirates
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 7 May 2014

Well impressed with:
F&B - Food quality and breakfast selection was very impressive. the service during breakfast was also very good.

Lobby Bar - The waiters were very pleasant but would need to know more about your wine selections.

Room Dining (Service) - Food quality was very good.

Needs improvement with:
Rooms - quality of cleanliness was not impressive for a luxury brand, I have asked for the room to be re-vacummed when we came in the room as we found debris of chips and nuts on the carpet. We have paid for an extra bed but we still have to request for additional towels and bathroom amenities.

Bathroom - moulds and soap marks were present on the base of the shower rooms.

Amenities - toilet amenties were of different brands for a luxury hotel this is a disappointment.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GalaxyRacer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, 8 May 2014
Dear Valued Guest,

Bonjour Mabuhay!

With different Food and Beverage outlets offering variety of international cuisines, one is sure to have an excellent gastronomic experience when dining at Sofitel Manila. Spiral and its 21 dining ateliers aim to cater to the distinguished palates of our guests from all around the world we are glad to know that you enjoyed this along with your dining experience at LeBar and our in-room dining service. Thank you for your recognition of the services rendered by our Food and Beverage ambassadors. Your compliments will be shared with them to serve as motivation for the job well done.

We value constructive feedback from our guests as these help us determine areas we lack and are in need of improvement. Rest assured that the Housekeeping department has been made aware of your concerns and will be taking appropriate measures to address the matter raised.

It is our hope to have another opportunity to be of better service to you in the near future.

Kind regards,
Maureen Lagarto
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Philippine Plaza Manila

Property: Sofitel Philippine Plaza Manila
Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Business Hotel in Manila
#3 Romantic Hotel in Manila
#3 Luxury Hotel in Manila
#4 Family Hotel in Manila
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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