My partner and I have are regular guests at Sofitel Manila since the hotel has became one of our favorites. Our latest stay was, however, disappointing.
During previous stays, we have always had the lovely Club Millesime room. This time, we wanted to try something even better and booked Sofitel suite with an access to the Club Millesime lounge. The suite really wasn’t that good. Actually, it was worse than Club Millesime rooms. Suite rate was, of course, higher but we felt Club Millesime rooms offers better value.
There are few good things when living in a suite. It’s located in the corner of building and is big: 84 square meters in size with separated living room and bedroom. The suite comes with magnificent views to both bay and city.
Then a little bit whining – for a reason.
1. We had booked an airport pick up. We ordered a normal car but received a van – for two! The driver did have neither cold water nor wet towels to give us. Before, we have always gotten both water and towels when using Sofitel Manila’s and other Sofitel’s cars to and from airport.
2. I had informed our arrival time ahead (because of the airport pick up and because hotel asked about it) but our personal butler (one of the suite benefits) wasn’t waiting for us in the entrance when we arrived. Later, he was running after us and calling our name when we’re entering an elevator. Is this what Sofitel Manila call first class service?
3. The butler didn’t recognize in any way our loyalty to this hotel nor Sofitel brand in general even though we have spent tens of nights here. As Le Club Gold members, we are also entitled to have welcome drink vouchers. The butler didn’t offer them before I reminded. Proactive attitude was gone.
4. We arrived at the hotel just after cocktail hour and evening snack service in the lounge had ended. I asked our butler if there was still something left and would it be possible to get something since we had late arrival and we were too tired to have a restaurant dinner after a long day of traveling. This was too much for him. He said there’s anything he can do. Then he left our room. After this we didn’t see him during our stay.
5. A welcome letter from a GM was missing in our suite. Previous times in Club Millesime rooms we have had that. It’s a nice touch.
6. We didn’t even get the welcome gift (also part of Le Club benefits). Earlier times in Club Millesime rooms, we have been surprised with local mango liquor. Why not in a more expensive suite?
7. Sofitel’s signature My Bed wasn’t as smooth as it is in Club Millesime rooms. That was a bit weird. Maybe the bed was just too old.
8. Suite’s decoration is similar than in luxury rooms and all furniture were tired. Club Millesime rooms feels more luxurious.
9. No separate shower and bathtub in bathroom, only bathtub and broken tiles. Club Millesime rooms, again, has both walking shower and tub.
10. The one who staying in suite only seems paying for bigger space. Otherwise, it’s almost similar than a way inexpensive luxury room, the second cheapest room category in this hotel.
After this experience we will consider other options for our hotel when we next time are in Manila. We are already planning our next trip to the Philippines. Maybe we should try now something else, Fairmont Makati perhaps? Peninsula and Shangri-La we have already tried before we found Sofitel.
PS. Sofitel Manila’s Club Millesime is the best ever club lounge anywhere, and they have great staff there.
- Official Description (provided by the hotel):
- Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Odigeo and ACCOR so you can book your Sofitel Philippine Plaza Manila reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Philippine Travel
- Sofitel Manila
- Accor Philippine Plaza Manila
- Philippine Plaza
- Hotel Philippine Plaza
- Sofitel Philippines
- Sofitel Philippine Plaza
- Manila Sofitel
- Westin Philippine Plaza