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Sofitel Philippine Plaza Manila
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Reviews (5,238)
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2,731
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2,732 - 2,737 of 5,238 reviews
Reviewed 22 August 2014

It's a very nice hotel and the outdoor area with a large pool,nice landscaping,sea view restaurant,cabanas and kids playground is fantastic but for a 5 star high end resort hotel and the price charged this place is not up to the high end hotel standard experienced elsewhere in the world.For example, check-in takes long.We arrived at 1am after long flight and it looked like they had assumed we're a no show as it took 20min to get the room ready! Check-out is the same mess:they inform guests via a letter to pay in advance to avoid the 12pm rush (which strangely they can manage at other places) but if you pay early there is no quick check out desk where you drop the keys- so you have to jump the long queues of other guests.The rooms are pretty basic and beds are small (never seen such small single beds in a high end hotel) and there is no sofa - just another 2 simple chairs and I think we were given an upgrade already.Service issues are simple things which I'd expect to be handled more professionally: you can only take pool towels to room after lots of arguing with pool staff (ok -there might be a few guests without manners who might take one home but this surely must be covered by the room rate) and we had several rooms booked under my name for the whole family and they managed to put them all on different floors and we had to specifically request that all room keys can access all these floors after we found out that this isn't possible (strange system which gives guests only access to their room floor).
We only had one meal at the sea view restaurant which was very good (although be aware that some of the servings are presented more in street eatery style...) and drinks are cheap for this kind of hotel and they also have a long happy hour offer. Buffet barbecue looked very good (we didn't try).Alternative eating options are plenty at nearby mall of Asia (5min by taxi).

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Joergt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 28 August 2014

Dear Valued Guest,

Bonjour Mabuhay!

We would like to thank you for taking the time out to inform us of the difficulties you have encountered during your recent stay with us. We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

Rest assured that we have taken serious note of your comments and will be communicated to the concerned departments for their attention and appropriate action. It was unfortunate that such incidents occur during your stay with us. We hope that it will not deter you from choosing to stay at our hotel in the future.

We would like to sincerely apologize for the inconvenience these incidents had caused you and your family. I hope you will give us the opportunity of welcoming you again in Sofitel Philippine Plaza Manila. In the meantime, if I can be of any assistance, please feel free to contact me.

Kind regards,
Maureen Lagarto
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

We stayed couple of nights in this lovely hotel and would like to commend the staff in general. They are all polite, professional and well groomed. Special thanks to Rafael Ortega from Sales department. Someone like him is indeed an asset to an organization. We also went to Le Spa and tried the Duo Couple Massage, the suite was just perfect! Rose was excellent, I must say that she has naturally gifted hands with the proper application of massage techniques you would ever wanted. Well done to all.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Eve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 28 August 2014

Dear Valued Guest,

Bonjour Mabuhay!

Thank you for taking the time to share about your recent stay in Sofitel Philippine Plaza Manila. We are very humbled by your kind words and recognition of the efforts of our ambassadors Rafael and Rose. We are pleased to know that they provided you an excellent experience through their attentive and friendly service. Your commendations have been passed on to them and the rest of our teams. This will surely move them to keep up the good work.

It was certainly a pleasure for us to be at your service and we look forward to your next visit soon.

Warm regards,
Maureen Lagarto
Quality Manager

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Reviewed 17 August 2014

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 28 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 August 2014

my family booked 5 nights in this hotel from Aug 06 to Aug 11,2014.

There are nice food and swining in this hotel but when i stay at a club room
that time, most of staff show friendship except one girl who wear brown uniform at the table and tall of stature.

There are 4 my family with 2 kids and club lounge permit 2 adult only.

I understand it because of I visited lots of world Hotel for the business trip but
she watched me and my wife, 16 years dauther.

why ?? we explained that my wife don't eat that time and just want to seat there during 5 minutes but she want to charge 850P for her but we didn't pay it and stay 5 minutes.

Sofitel understand this situation..we are not beggar and if we don't have 850P, don't stay 5 star hotel as prepaid.

99% perpect except that heavy staff at 10 FL club lounge..i checked out Aug 11 around 11:30 AM.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Takon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 26 August 2014

Dear Valued Guest,

Bonjour Mabuhay!

Thank you for sharing your experience regarding your stay at Sofitel Manila. It is our aim to always deliver an excellent service to all of our guests. We are glad that you enjoyed your stay except for that one incident with one of our Club Millesime ambassador. Rest assured that we will look into this and will make the necessary action.

We hope that we still will be able to welcome you back again in the future.

Kind regards,
Maureen Lagarto
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded 19 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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