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Lorenzo Chacon
Sorsogon Province, Philippines

Favorite home away from home

5.0 of 5 bubblesReviewed 10 Apr 2024via mobile
Staying at my favorite home away from home is always a luxury I always look forward to.
Sofitel offers the comforts of ny own home with every stay . All
staff members are courteous and accomodating. Food is good and with a lot of choices. I always get excited staying here.
Date of stay: April 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nina Noveno, Guest Services / Front Office at Sofitel Philippine Plaza Manila, responded to this review
Responded 11 Apr 2024
Dear lorenzo6085,

We very much appreciate your comments regarding your stay at the Sofitel Philippine Plaza Manila.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Dey Medina
Quality Officer
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (8,244)
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4,984
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64 - 69 of 8,244 reviews
Reviewed 10 April 2024

This hotel is in a good location.
Breakfast is fantastic.
Unfortunately it’s noisy due to traffic congestion at night.
Do yourself a favour and insist on an upper level and be at the back of the hotel.
I swapped rooms with the team and no problem with the staff.

Room tip: Gym is not bad
Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NIALLLES
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nina Noveno, Guest Services / Front Office at Sofitel Philippine Plaza Manila, responded to this reviewResponded 11 April 2024

Dear NIALLLES,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Dey Medina
Quality Officer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024

Nice exprience at spiral buffet all crew are friendly and accommodating. The food are tasteful and presentable. Dont worry if you come with toddle or senior citizen
they will help. Special thanks to Prince Tibayan for your assistance during our lunch at spiral. .

Recommended to try!

Date of stay: April 2024
Trip type: Travelled with family
Thank Jannice A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nina Noveno, Guest Services / Front Office at Sofitel Philippine Plaza Manila, responded to this reviewResponded 12 April 2024

Dear 59jannicea,

We very much appreciate your comments regarding your stay at the Sofitel Philippine Plaza Manila.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Dey Medina
Quality Officer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024

Tho the room is old, our room attendant, ms. Melissa, is very skilled and attentive to our needs; thoughtful to guest esp to kids .. 😊
Beds and other amenities are good and complete.
.
.
.
.
.
.
But honestly the room needs revamp already.. 😁😁😁

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank princess celine b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nina Noveno, Guest Services / Front Office at Sofitel Philippine Plaza Manila, responded to this reviewResponded 15 April 2024

Dear princesscelineb,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Dey Medina
Quality Officer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2024

Clean hotel with attentive and courteous staff. Kudos to Angelo and Kevin that assisted us in all our needs and keeping our room clean.

The lounge is also a must visit as they provide good drinks and snacks. The staff are all nice as well.

We stayed at the 10f.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jellenny24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nina Noveno, Guest Services / Front Office at Sofitel Philippine Plaza Manila, responded to this reviewResponded 12 April 2024

Dear jellenny24,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Dey Medina
Quality Officer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2024

Me and my husband chose Sofitel to celebrate our birthday last April 2024 and we enjoyed every moment of it.

- The front desk granted all our request. Super thanks!
- Service from the housekeeping was great especially our housekeeper Mai who gave us a warm welcome and really ensured that all our needs our met. She even gave gifts to my two kids which is very sweet. Thank you Mai!
- Bed and pillows are the most relaxing we’ve ever experienced! Good thing they also sell these pillows.
- Breakfast selection was good
- My kids really enjoyed the pool because of the slides!
- Activities for kids like free balloons, kite flying, nail painting and the magician is a plus ❤️❤️❤️
- The view from our room is AMAZING! Thank you to the receptionist who granted our request. They also gave us delicious birthday cakes!

Improvements
- The pool should be modernized and clean
- Cabinets don’t slide smoothly

All in all the ambience, surroundings, top-notch service, made our staycation memorable and super fun! Thank you SOFITEL!

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Haydee Angeli M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nina Noveno, Guest Services / Front Office at Sofitel Philippine Plaza Manila, responded to this reviewResponded 12 April 2024

Dear haydeeangelim,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Dey Medina
Quality Officer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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