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“Great hotel”
Review of Pan Pacific Manila

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Pan Pacific Manila
Ranked #2 of 111 Hotels in Manila
Certificate of Excellence
Reviewed 4 January 2014

I've stayed here for ~4 weeks total in my trips to manila. Very nice hotel and staff for the price. The internet worked great, but they were having issues with movie ordering during one of the trips.

It's apparently in or near the red light district (i had no idea, honest) So at night the outside could get a little strange with guys running up to you wanting to know if you want girls.

I wouldn't hesitate to stay here again, but If a similar hotel was in a more decent part of town I would probably go there.

  • Stayed: February 2013, travelled as a couple
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1  Thank D D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded 7 January 2014

Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your comments. We are glad to hear that you enjoyed our rooms and facilities during your last stay with us, and we will be guided to review other improvement opportunities as per your comments.

Our hotel has recently formed a small group with the business owners in the area to uplift and refresh the activities and environment in our neighborhood, what was once called the "Spanish Quarter"; the group is also deeply active in activities supported by the local government. I hope that in your return visit here, you would see a fresher and more vibrant Malate district.

I will share your comments with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon here at your new home in Manila.

Kind regards,
Maynard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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705 - 711 of 1,392 reviews

Reviewed 4 January 2014

The hotel is a wonderful place, once you get past the prostitutes and strip clubs outside. Wouldn't recommend this place if you have children or if you are sensitive to seeing crude people every day when you leave your hotel. Too bad, the service and staff are very nice but there is not much they can do about the location.

  • Stayed: December 2013, travelled with family
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5  Thank luv2travelHonolulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded 7 January 2014

Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your comments. We are glad to hear that you enjoyed our rooms and facilities during your last stay with us, and we will be guided to review other improvement opportunities as per your comments.

It is unfortunate to hear that you find our surrounding not to your liking. Our hotel has recently formed a small group with the business owners in the area to uplift and refresh the activities and environment in our neighborhood, what was once called the "Spanish Quarter"; the group is also deeply active in activities supported by the local government. I hope that in your return visit here, you would see a fresher and more vibrant Malate district.

I will share your comments with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon here at your new home in Manila.

Kind regards,
Maynard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

I stayed here for 2 nights while visiting Manila. The location is excellent- close to shops & restaurants and there is a big shopping mall a 5 minute walk from the hotel. The food was good and staff were very helpful. Overall it is a lovely hotel but I was a bit disappointed with the pool-considering the size of the hotel it`s a bit small, always crowded and there is a lack of seating around it.

  • Stayed: December 2013, travelled as a couple
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1  Thank Laura87130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded 7 January 2014

Dear Valued Guest,
Mabuhay!

Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you during your stay. Our team is truly happy to hear that you enjoyed our newly renovated rooms and find the quality of service to be excellent. Again, many thanks for your comments and rest assured, we will be guided to review other improvement opportunities. I will share your comments with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon to your home and family in Manila.

Warm regards,
Maynard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

Stayed there in October 2013 during my birthday week. Very excellent service from the front desk to the lift to the room. Room was great. Smelled and Looked Beautiful. Internet was Excellent. Staff were excellent. Would like to compliment them. Booked a Sunset BBQ at the top overlooking Manila. Food was fantastic from breakfast to dinner. Gym is good. Swimming Pool is small some work needed there. Either than that. Excellent. Definitely will recommend.

Stayed: October 2013, travelled with family
1  Thank Rueban95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded 7 January 2014

Dear Valued Guest,

Mabuhay and belated happy birthday!

Thank you for sharing kind words about your recent visit at Pan Pacific Manila. It is great to hear that you a memorable stay during your birthday week. Our entire team appreciates that you enjoyed our facilities, newly renovated rooms, and the spectacular view on the 21st floor Pacific Lounge. I will share your comments with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon here at your new home in Manila.

Yours truly,
Maynard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

We stayed in the hotel for 4 nights on our Christmas / New Year's holiday in Philippines. We selected this hotel based on its location as it is in the downtown old Manila and near to the old Intramuros as opposed to the other hotel based location Makati with many shopping malls.
Travelled with my two children and wanted a spacious room so contacted the Hotel manager upfront and got a good rate for a suite that gave us plenty of room and comfort. The hotel is a little old, and so are the rooms but overall is in a good shape, the room was very well cleaned, air-con worked well, all 3 TVs in the suite worked with plentiful TV channel offer.

If there was something to mention, and there are already comments on the same thing, it is the espresso coffee that is placed in the room (maybe the suites only). There were 2 coffee capsules accompanied by a small card informing these are your 2 complimentary coffees to enjoy per day and should you like to get more, the are at a charge and to be delivered through the Room Service. Perfectly fine with me and already a generous offer (on top of the 'normal' complimentary tea & coffee facilities). So we enjoyed the coffee on our first day but did not get any new capsules on the second day. So I called the Butler service to request some more and left the room for the rest of the afternoon. Upon return to the room I was surprised to find no new espresso capsules but more of the instant coffee sachets. I decided not to bother anymore and waited for the next day. Yet again, the capsules were not replaced when the room was cleaned and I had to call the Butler service again asking for the same. Moral of the story - it is very nice of the hotel to provide good quality coffee complimentary, but make it clear either to the guest or to the hotel team, that you don't (want to) replace them once they are consumed.

The restaurant on the 21st floor is dated and would deserve a touch up, but the food selection was good, breakfast in particular. From what we all expect for an international buffet breakfast, to Japanese and Korean items to a vast offer of local specialties as well as delicious fruits (especially the mangoes!).
Nice but a little too small outdoor pool.

The immediate surroundings of the hotel are not very nice, actually quite bad. Loads of hooker and strip bars, dirty streets, rats.... Overall, Manila is not a very 'clean' city in all aspects. Luckily, the Filipinos are genuinely nice and friendly and like to help, which somebody like me would appreciate when it comes to travel wit young children...;)

Stayed: December 2013, travelled with family
3  Thank PPinBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded 7 January 2014

Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your wonderful comments. We are extremely happy to hear that we were able to create a memorable experience for you and your family during your stay. We are also glad to know that you enjoyed our newly renovated rooms and other facilities. Again, many thanks for your comments and rest assured, we will be guided to review other improvement opportunities. I will share your comments with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon to your home and family in Manila.

Best regards,
Maynard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

The staff at the hotel, right from the moment you enter to the moment you leave are all amazing. Everyone knows your name right away, and the welcome drink is an amazing touch. We really felt like we had friends in the building and the butlers were amazing! I'd never been to a hotel with this concept - but it's like having your own personal assistant right on the other end of the phone... Booking a massage, finding out where to eat, or getting connected to the airlines, it's all amazing! We love it!

The hotel is 5* all the way - selection of pillows, the desk in the room, the TV with your own personal greeting and a wake up-call, followed by fresh coffee delivered to your room, followed by an additional wake up call to make sure you actually woke up are all amazing additions to the already epic hotel services!

The location is fine - not nearly as shady as other reviewers have posted and like anywhere, you need to be careful when walking around late at night. But the streets are so busy and exciting that it's totally safe!

Room Tip: Executive rooms are larger but all the rooms have the same services
See more room tips
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Ali M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded 7 January 2014

Dear Valued Guest,
Mabuhay!

Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you during your stay. Our team is truly happy to hear that you enjoyed our newly renovated rooms and find the quality of service to be excellent. Again, many thanks for your comments and rest assured I will share them with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon to your home and family in Manila.

Warm regards,
Maynard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2013

stayed here on business....next time Fort Bonifacio area as Pan Pacific in the middle of a Japanese and Korean hooker area and lots of "friends" of said gentlemen roaming around...but staff could not have been nicer, breakfast good, bars a bit weird..overall A for effort, B for current condition , C for location.

  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jimmhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this reviewResponded 7 January 2014

Dear Valued Guest,
Mabuhay!

Thank you for taking the time to share your comments. We are glad to hear that you enjoyed our rooms and facilities during your last stay with us, and we will be guided to review other improvement opportunities as per your comments.

It is unfortunate to hear that you find our surrounding not to your liking. Our hotel has recently formed a small group with the business owners in the area to uplift and refresh the activities and environment in our neighborhood, what was once called the "Spanish Quarter"; the group is also deeply active in activities supported by the local government. I hope that in your return visit here, you would see a fresher and more vibrant Malate district.

I will share your comments with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon here at your new home in Manila.

Kind regards,
Maynard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Manila

Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manila
#2 Luxury Hotel in Manila
#2 Family Hotel in Manila
#2 Romantic Hotel in Manila
Price Range: £89 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Manila 5*
Number of rooms: 236
Official Description (provided by the hotel):
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 
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Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

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