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“Very Good Luxurious Hotel at the Center of Downtown Manila” 4 of 5 bubbles
Review of Pan Pacific Manila

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Pan Pacific Manila
Ranked #1 of 109 Hotels in Manila
Certificate of Excellence
Manila, Philippines
Level Contributor
55 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Very Good Luxurious Hotel at the Center of Downtown Manila”
4 of 5 bubbles Reviewed 29 April 2014

What can I say except to say that this hotel lives up to its expectation and billing. The room is nice and the bathroom is clean and spacious. The pool is also inviting and the food is great, especially the salmon we had for dinner. Breakfast is also up to par with hotels of its caliber. Since is great too. Only complaint is parking space and the parking itself, which is too narrow and small to accommodate vehicles for guests, considering its size.

Another good point is its location, which is basically walking distance from Robinoson's Manila and Remedios circle. Nightlife is also inviting in the area - provided you know what you want - from loud music to cozy and quaint coffee shops, they are basically around the corner.

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PinoyMaverick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EBigay, Public Relations Manager at Pan Pacific Manila, responded to this review, 11 July 2014
Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you during your stay. Our team is truly happy to hear that you enjoyed our newly renovated rooms and find the quality of service to be excellent. Again, many thanks for your comments and rest assured I will share them with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon to your home and family in Manila.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,151 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
San Diego, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

I travel to Manila 3 or 4 times each year for business and like to stay near my work at the U.S. Embassy. Typically the Hyatt Casino Hotel is my hotel of choice but on this trip in early April 2014 the hotel was completely booked. I had seen the Pan Pacific Hotel on my trips there as it is close to the Hyatt. I decided to give them a try and what a great surprise it was. While the pricing is similar to the Hyatt's, the rooms are similar in size and accommodations are basically the same, what sets the Pan Pacific apart from the Hyatt is their customer service. Whoever did the training for the Pan Pacific's employees should be given a promotion and raise. Additionally, the complimentary breakfast that was provided with my room reservation was outstanding. Being on the 21st floor you will have a nice view of the city and bay while enjoying a great selection of both American and Filipino breakfast food. And one more thing, the check-in and check-out areas are in two different locations in the lobby. This allows a congestion free area as opposed to the experience I have had at the Hyatt. Pan Pacific Hotel will be my hotel of choice on my upcoming trips to Manila.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Maxwell1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this review, 27 April 2014
Dear Valued Guest,

Mabuhay!

Thank you for sharing kind words about your recent visit at Pan Pacific Manila. It is great to hear that you were able to have a memorable hotel experience during your stay. Our entire team appreciates that you enjoyed our facilities, newly renovated rooms, and the spectacular view on the 21st floor Pacific Lounge. I will share your comments with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon here at your new home in Manila.

Yours truly,
Maynard
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guam
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

I usually stay in this hotel once a year for conferences, and was back in March 2014. From the first greeting as you step into the foyer all the way through to check-out, the service was impeccable, and delivered with a genuine smile. The hotel is beginning to show its age, but the friendly and efficient staff make for a positive experience.

Room Tip: Ask for a room facing the bay to get a view of the sunset...
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  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank occdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this review, 27 April 2014
Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you during your stay. Our team is truly happy to hear that you enjoyed the friendliness of our Butlers and find the quality of service to be excellent. Again, many thanks for your comments and rest assured I will share them with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon to your home and family in Manila.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 14 April 2014

Living in Manila I like to go for a swim, some drinks and some snack to the swimming pool. The entrance fee of 350 Peso is very reasonnable. Only, why is it not possible for an "outside guest:" at the pool to get wifi access. You could charge a fee, no problem. But to say, not possible, like last sunday, is not the way to deal with the issue.
DIETER kUEHN, MANILA``````

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Dieter040243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this review, 16 April 2014
Dear Neighboor, Mabuhay!

A pleasure hearing that you truly enjoy the convenience of our swimming pool.
I duly note your request for access to our WIFI services.
upon reading of your comment, I met with my team and we are currently looking at how we can acccomodate your request.
We surely can find a swift resolution on this,rest assured.
Thank you for providing your valued feedback and we keep in touch.
I certainly look forward to meeting you one of these sunny days

Regards Richard
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New York
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 1 April 2014

I stayed in this hotel several years ago and had a good experience. Spent one night last month and the experience was different. I found that the overall quality of service was just average compared to other hotel nearby. Breakfast was really disappointing and the quality of food not very good. Free Internet connection was ridiculously slow and you must pay extra for faster speed. Staff was nice but could improve with more attention to details and sophistication. The room was nicely appointed and clean.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank MabuhayNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this review, 7 April 2014
Dear Guest Mabuhay!

Thank you for your feeddback on your recent stay among us,

Thank you for recognizing and returning to our Brand, and good to hear that you enjoyed our renovated room facility, space and and cleanliness.

Also we note your very constructive comments towards your food an beverage experience and opportunities in improving our service.

We aim at delivering memorable hotel experiences with our Bulters and we shall share and review your comments as the opportunity to continue to enhance and improve our quality and service delivery.

Hope you will give us the opportunity to redeem ourselves and that you will visit us again on your next visit to the country.
We definitely look forward to welcoming you back soon when you return to Manila

If we can be of any further assistance at the moment please just let us know and feel free to contact me directly.

Warmest Regards. Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

My family and I stayed at the Pan Pacific 2 weeks ago for 4 days prior to vacationing at Boracay Island. Very impressed with the friendliness off all the staff we encountered and the comfort and decor of our room on the 22nd floor which afforded a wonderful view of the Manila skyline from the floor to ceiling windows. The buffet breakfast on the top floor was the most extensive I have seen and generally speaking very good. The hot dishes could have been a lot hotter but was more than made up for by the extensive variety of other selections. The only other small criticism I would make was that they served beer in all their outlets in cans which were not particularly cold. Overall however I consider the Pan Pacific 1st class and will have no hesitation in staying there again when next in Manila. Check in and check out very efficient.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this review, 1 April 2014
Dear Valued Guest Mabuhay!

Thank you for your wonderful feeddback on your recent stay among us,
and thank you for recognizing us as a Friendly and First Class Hotel in Manila.


It is Great to hear that you have truly enjoyed the ambience of our Property, our modern room comfort and our friendly and efficient Butler Service.

Good to hear that we offer great value and that you were delighted by our food preparations at the Pacific Lounge

Thank you for for being loyal and promoting our Brand.
We definitely look forward to welcoming you back soon when you and Family return to The Philippines

If we can be of any further assistance at the moment please just let us know and feel free to contact me directly.


Warmest Regards. Richard
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Quezon City, Philippines
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 17 March 2014

I stayed at Pan Pacific for our conference. The rooms are comfortable with all the amenities expected for a 5 star hotel. Bed is extremely comfortable. There is even a small TV that you can watch while taking a bath. Breakfast was excellent with a super buffet with lots of choices which also tasted great. In fact, food during the convention was also very good. Service is exceptional especially the front desk. What kept me from rating this a 5 is that the hotel needs some refurbishing and the parking is a bit inconvenient...you have to turn around again to be able to park properly as parking slot are in a different direction. Also, the inconvenience of getting a parking pass at the front desk then going to a different cashier to pay before you can go and get your car out.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Happytraveler893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this review, 1 April 2014
Dear Valued Guest Mabuhay!

Thank you for your wonderful feeddback on your recent stay among us.
Great Hotel and Great Service is our Purpose, and it is always very gratifying to be recognized as such.


Glad to read that you also enjoyed your Pacific Lounge Experience on the 21 st floor.
We appreciate your comments on the parking experience and will review our process here in order to simplify as much as we can.
Indeed we have several renovation projects coming up so we continue to add value to your experience. We just complete the replacement of our Bed so thank you for the comment on the Bed experience.

Thank you for for being loyal and promoting our Brand.

If we can be of any further assistance at the moment please just let us know and feel free to contact me directly.

We look forward to welcoming you back soon to your Home and Family in Manila.

Warmest Regards. Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Manila

Property: Pan Pacific Manila
Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manila
#1 Luxury Hotel in Manila
#2 Family Hotel in Manila
#2 Romantic Hotel in Manila
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pan Pacific Manila 5*
Number of rooms: 236
Official Description (provided by the hotel):
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 
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Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

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