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“A wonderful suprise after a long flight”

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Diamond Hotel Philippines
Ranked #6 of 110 Hotels in Manila
Reviewed 3 March 2013

I stayed at the Diamond hotel for 2 nights as a solo female traveller. I came here right from my flight from Canada and had no idea what to expect. The hotel is beautiful from the moment you walk in the door, the staff are friendly, fast and very helpful.

I really enjoyed the pool with the waterfall and especially the free womens jacuzzi, steam room and sauna. These free amenaties definitly give you more value for your dollar and make it stand out compared to any other hotels I've stayed at.

I thought the room was prefect and a real treat. It had very nice bedding and I just loved the view overlooking the bay.

The only thing that was not five star was the food. I only tried room service and it was not bad, but not as good as you could expect from such a nice hotel. There are many other dining options in the hotel you could try as well that may be better.

I also had one of the best massages I've ever had in my life here. I believe it came to about 30 USD so that was so great. I wish I could remember the massueses name to recommed her, I think it was Roma? It started with an R anyway and she is fantastic.

Another staff member that was very helpful was Jag.

I also stayed at the Bayleaf on my way home because it was rated the #1 hotel in Manila, but I would choose the Diamond first. It will always be my first stop in the Philippines.

It might just be my favorite hotel I've ever stayed in.

It is also under 200 pesos to get to the airport so a good pick if your flying in and out.

  • Stayed: February 2013, travelled solo
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1  Thank Gypsy_Soul432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 9 March 2013

Greetings from Diamond Hotel Philippines!

We received your favourable comments during your recent stay with us. Your comments are catalysts to continuous improvement of the delivery of our products and services. We truly enjoyed reading your review about our hotel and would like to thank you for your kind words.

We do put a premium on good service and are glad that to know that our guests appreciate it when our staff go the extra mile. You can be sure that we will share this with the rest of the team because words of appreciation never fail to inspire us to be consistent in providing excellent service.

Should you have inquiries about the hotel and for your future reservation, please do not hesitate to get in touch with me. You may also visit our website at www.diamondhotel.com.

We look forward to our continuing pleasant relationship.


Sincerely,


Zarina Nicolas
Guest Services Manager
Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
www.diamondhotel.com

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609 - 615 of 1,038 reviews

Reviewed 2 March 2013

I have stayed here thrice already. The hotel is clean. The rooms are good. The views of the sea from the top-floor rooms are great. The restaurant has great choices of food, including Indian vegetarian. I love its sugar-free desserts for calorie-conscious people. The big downside is that they do not have wireless Internet on the top floors. They provide broadband Internet in every room but if you want to use wifi on your smartphones and iPads, then you will be highly disappointed.

Room Tip: Choose the lower floors if you want wifi.
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  • Stayed: January 2013, travelled on business
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1  Thank Rphyadav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 9 March 2013

Greetings from Diamond Hotel Philippines!

Thank you for taking time to make a review about your recent stay with us. Our team always looks forward to every comment submitted by our guests. Your comments are catalyst to continuous improvement of the delivery of our products and services.

It gives us great pleasure to know that you had a wonderful stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments. Please feel free to contact us at your most convenient time should you have any suggestions on anything to make your next stay with us a more delightful experience.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
www.diamondhotel.com

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Reviewed 27 February 2013

it was just an overnight stay and my room was 1203 the airconditioning wasn't as good as it was supposed to be i did not have a good sleep at all. the temperature in the corridors were the same as in my room, it was like not having airconditioning at all, its a bad stay for me.

  • Stayed: February 2013, travelled on business
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Thank Ninasanchez12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 26 March 2013

Greetings from The Diamond Hotel Philippines!

Thank you for taking time to mention your concerns about your stay in our hotel. Our team always looks forward to every comment submitted by our guests. Your comments are catalysts to continuous improvement of the delivery of our products and services.

We would like to express our heartfelt apology for any inconvenience you had during your last stay with us. Rest assured that we would immediately implement improvements on our services to ensure that your next stay will be more satisfactory and pleasurable. We shall cascade to the team your valuable comments. Please feel free to contact us at your most convenient time should you have suggestions on anything to make your next stay with us a more delightful experience.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
mnicolas@diamondhotel.com

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Reviewed 25 February 2013

I'll be straight with this review :

Pros - Hotel has an elegant lobby and is located in the heart of the city. US Embassy is just across the street. Luneta Park, where you can take a morning jog is just a few blocks away. Churches and department stores are clustered near the hotel. Night life is very alive and just a 10 minute taxi ride. Fine dining restaurants and other hotels are also located nearby. Makati, the premiere business city is 20 minutes from the hotel using a private car in a normal traffic flow. In short, if your activities will be concentrated in Manila this is one of the perfect hotels that you can stay.
Now the CONS - Price is just too high. If you do some on-line research staying in this hotel will drain your pocket faster than staying in a small but clean 3 star hotels.
At night be careful to walk on the side streets specially if you are blocks away from the hotel. Dress simple and you are better off without your expensive jewelries and large amount of cash. Showing a lot of bling attracts, it is like putting yourself right inside a lion's den. Again it is highly recommended to go out in a group. By day Manila is a lively city, stroll along Roxas Blvd and experience one of the romantic , beautiful sunsets in the world..

Room Tip: A lot of clean least expensive 3 star hotels in this area. Do your homework and do some research on...
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  • Stayed: February 2013, travelled with family
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Thank AikenJoshAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 1 April 2013

Greetings from Diamond Hotel Philippines!

Thank you for taking the time to tell us about your experience at Diamond Hotel Philippines. Our team always looks forward to every comment submitted by our guests. Your comments are catalyst to continuous improvement of the delivery of our products and services.

It gives us great pleasure to know that you had a wonderful stay with us. We take pride in our hotel's nice location along the scenic Manila Bay area which gives our guests a magnificent view of the golden sunset and majestic view of the cityscape.

Our hotel offers a variety of promos for our rooms and restaurants for the year 2013. You may visit our hotel website for more updates. Please feel free to contact us at your most convenient time should you have any suggestions on anything to make your next stay with us a more delightful experience.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.



Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
mnicolas@diamondhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2013

Staff is very professional, rooms are nice, nice breakfast setting, great location by Roxas Blvd. and a room with a view of Manila Bay. Next to a Casino, in the area of Malate where Robbinson Mall is located. Excellent Shopping, lots of places to eat. The neighborhood could be considered gritty, but like any urban location exercise good judgement.

  • Stayed: January 2013, travelled with family
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1  Thank nmontesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 27 March 2013

Greetings from Diamond Hotel Philippines!

Thank you for taking the time to tell us about your experience at Diamond Hotel Philippines. We truly enjoyed reading your comments and would like to thank you for your kind words.

We value comments and suggestions from our guests as this allows us to maintain and improve the "Diamond Class" service we provide to meet the most demanding needs of our distinguished guests.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.

We look forward to our continuing pleasant relationship.



Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
mnicolas@diamondhotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2013

Good place to stay at. The location of the hotel is great. The security of the hotel is great. The staff of the hotel are friendly. This my 3rd time staying over there. I hope to stay at the hotel again.

  • Stayed: February 2013, travelled with friends
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6  Thank Hemo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 27 March 2013

Greetings from Diamond Hotel Philippines!

We received your favorable comments during your recent stay with us. We truly enjoyed reading your comments and would like to thank you for your kind words.

It gives us great pleasure to know that you had a wonderful stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments. Please feel free to contact us at your most convenient time should you have any suggestions on anything to make your next stay with us a more delightful experience.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.



Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
mnicolas@diamondhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2013

This hotel is conviniently located opposite the Manila bay. We were here for a conference and this hotel had been recommended by our tour operators Thomas Cook. The Hotel is quite a nice place with a large lobbyand several restaurants. The rooms are good, spacious and clean. I had been upgraded to a room with a ocean view and the view in the morning was just amazing with boats sailing in the bay. In the evening you can take a walk on the Manila bay though the water stinks and you have the homeless staying on the walkway. A Carrafour store is situated just 5 mins walking distance and is well stocked if you feel the urge to shop. Some of the side lanes near the hotel are quite seedy and dotted with massage parlours and you feel that you are walking on the streets of Bangkok. The food at the hotel is good with a large spread. The seafood was absolutely delicious and I had my fill of lobsters and crabs. You can pick your seafood and have it grilled at the live counters. My Veg friends however had a difficult time with a very limited choice available. The staff is professional and friendly. They also have a excellent Spa and Gym.

Room Tip: Choose a higher floor room with a bay view.
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  • Stayed: December 2012, travelled on business
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    • Sleep Quality
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    • Cleanliness
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4  Thank Riten C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 27 March 2013

Greetings from Diamond Hotel Philippines!

Thank you very much for the positive comments regarding Diamond Hotel Philippines. We are delighted to know that you had a wonderful stay with us and it is always a special treat for us to hear from our guests who have taken the time to compliment our efforts.

One of the top features of the Hotel is the location, since it is situated at the heart of the business and leisure centres of the city of Manila. We take pride of our location and well appointed rooms which gives the best view of the Manila Bay as well as the famous Roxas Boulevard.

Again than you so much for your wonderful feedback. We are looking forward to your next visit and we wish you the best in your business and personal endeavours.



Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
mnicolas@diamondhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Diamond Hotel Philippines

Address: Roxas Boulevard cor. Dr. J. Quintos St., Manila, Luzon 1000, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 110 Hotels in Manila
Price Range: £81 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Diamond Hotel Philippines 5*
Number of rooms: 483
Official Description (provided by the hotel):
Set against the magnificent golden sunset of the Manila Bay is the five-star hotel Diamond Hotel Philippines. A luxury hotel in Manila with a sunset view, Diamond Hotel is only minutes away from the international and domestic airports, and from the Makati business district. Diamond Hotel is near SMX Convention Center, Cultural Center of the Philippines (CCP) and the Philippine International Convention Center (PICC). It is also near SM Mall of Asia, Robinsons Manila and other shopping destinations. Also within the vicinity are Manila's famous historical landmarks, cultural sites, and Malate's spectacular nightlife. Diamond Hotel has a variety of restaurants and bars specializing in different cuisines and diners are sure to have a remarkable dining experience. Function rooms are also available for memorable weddings and successful corporate events. Swimming pool and outdoor whirlpool, tennis court, Diamond Spa, LifeSpan Reflexology and Diamond Club gym facilities are perfect for recreational and fitness activities. Service from the efficient and courteous staff of Diamond Hotel Philippines. ... more   less 
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