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“I'm Biased, However...”

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Diamond Hotel Philippines
Ranked #6 of 111 Hotels in Manila
Reviewed 1 September 2013

'll admit that this review is biased. Not only did I live in the hotel for 8 days and nights, as the guest chef for an American Food Festival; I did so free of charge. But as a temporary and honorary member of the team I also was privy to a look at the Hotel that few reviewers ever get to have, I got to see it from the inside and out. I unashamedly, and thoroughly enjoyed my stay at the Diamond.

The Hotel is situated along Manila bay in an area that some have called unsafe or downtrodden. I walked out of the hotel and around the area nearly every day and several late evening of my stay, and never once felt unsafe. Sure there were some seedy elements trying to hawk dubious Viagra (no need), and I did once have a tail of two youngsters who seemed like they were sizing me up for an attempted pickpocket run, but I let them know I had seen them before they got close enough to make a move. They went off in search of easier prey. Anyway, I place the area right along side any similar big city. If you keep your wits about you and behave intelligently I don't think you will have anything to worry about. In fact one morning I walked from the Diamond all the way to the Mall of Asia (7km) without incident.

The hotel proper is a paragon of security, with car inspection at the curb, as well as a K-9 unit and security screening station at the entrance. In my own mind this is more than seems necessary, but I'm not really in a position to say, and it is certainly not out of line with the rest of the City, where I even saw security searching customers at a Starbucks (no coffee could be worth that).

The rooms are as well appointed as those of any five star hotel. In fact I would place them better, because the hotel is not one of the modern black laminate, glass and aluminium affairs. It is rather, a stately design from an age where hotel luxury was something more aristocratic. Deep rich wood, plush furniture, thick drapes, gleaming marble, brass, and chrome bathrooms; the kind of class that has stood the test of time.

The lobby also maintains the air of aristocratic quality luxury, but gives way to a blend of modern glass and old world marble as you enter Corniche, the main restaurant and my office for the week. Cornish is minimalist in design with vaulting ceilings and only two pieces of art: The food tables, and the giant waterfall feature in the floor to ceiling poolside windows.

The food and beverage is excellent, and I don't mean what I prepared (I'll take whatever lumps I deserve for that). Corniche offers 4 massive buffets each day (breakfast, lunch, dinner and midnight) with a large volume of counter space and active cooking in each area. the range covers local cuisine, Indian, Chinese, Japanese, Italian, French, German, Spanish, and yes American. The food I tried ( all of it, including my small contribution) was vey well done, almost every dish excellent, by any standard. For the most part I found it hard to believe that what I ate was from a buffet.

Behind the scenes the hotel is very well run. The kitchens are clean and organised, with HACCP systems in place and being well used rather than lip served. The staff areas are well kept and there is a strong humanitarian vibe to the hotels staff message boards and similar, with boards proudly displaying staff achievement, and strongly emphasising people power.

The management philosophy, shines fourth in the staff service. I had excellent service from everyone I interacted with, and even some whom I did so indirectly, like the laundry staff, who carefully noted blemishes on my cloths that I had brought with me, and offering special treatment if needed to try to remove them.

I was very impressed with management, and line staff in every area. And upon reflection, knowing that this is an independent hotel with no group to oversee it, it is remarkable that the team is able to maintain a premium hotel group standard throughout. I highly recommend the Diamond, it shines true and crystal clear, it will be my base any time I am in Manila again.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank chefcrsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 12 September 2013

Dear Chef,


Greetings from Diamond Hotel Philippines!

Thank you for taking time to tell us about your wonderful experience at Diamond Hotel Philippines. Our team always looks forward to every comment submitted by our guests. Your comments are catalyst to continuous improvement of the delivery of our products and services.

It gives us great pleasure to know that you enjoyed your last stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments

Our team is deeply flattered by your wonderful comments, but above all it is you Chef who deserves a round of applause for your great work and the wonderful dishes that you presented during our American Food Festival last August 2013. It was a very successful event and it gave all our guests a pleasant gastronomic experience.

Again, thank you and it has been an honor having a great Chef like you in our Hotel. We hope you can visit Diamond Hotel Philippines again in the not so distant future.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255

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Reviewed 30 August 2013 via mobile

The place is great it's not 2 expensive at the same time it's a great place the rooms are clean the food was great. the staff was very friendly it's a great place 2 stay at the room service was also good there is basically no downfall 2 the hotel it's great and I know that because I've been 2 other hotels but they're so expensive the food isn't even good and the price is high but the diamond hotel Philippines is really good really impressed with the price.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Dark_Angel111426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 6 September 2013

Dear Valued Guest,

Thank you for sharing your wonderful experience here at Diamond Hotel Philippines. It is always a special treat for us to hear from our guests who have taken the time to compliment our efforts.

It gives us great pleasure to know that you had a wonderful stay with us. We are delighted to know that you appreciate everything about our hotel, from our reasonably priced rooms and food to our friendly staff. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2013

Very nice hotel even thought the decor is becoming a bit dated. I was surprised that the internet wasn't worse based on the location but overall it didn't drop out too much. From a food standpoint the restaurants are all top notch with many options. The fitness center has a good array of equipment and the rooms were clean.

Room Tip: High floors with great views
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  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jordan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 5 September 2013

Dear Valued Guest,


Greetings from Diamond Hotel Philippines!

We received your favorable comments during your recent stay with us. We truly enjoyed reading your comments and would like to thank you for your kind words.

We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.

Should you have inquiries about the hotel and for your future reservation, please do not hesitate to get in touch with me.

We look forward to our continuing pleasant relationship.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
www.diamondhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2013

Had the bad luck to visit Manila during a monsoon/typhoon but the good luck to ride out the storm at The Diamond. The best part was the professionalism and efficiency of the staff. From Kelly at the front desk (who expertly sorted out a tangled reservation), to Ann and Rosita at the Club Lounge, to Leonides' and Rose Anne's cooking, and Lanny at the spa, they were all top notch. The hotel has excellent food, visible security and an overall comfortable atmosphere. They recently opened an American buffet which features servers dressed like in 1950's drive-in outfits. It's within walking distance of a good mall and great views of Manila Bay. If you have the option, go for The Diamond Club Lounge. Overall, great views, service and food.

Room Tip: Opt for The Diamond Club Lounge, has a calm atmosphere and good food.
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  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank NOIDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 5 September 2013

Dear Valued Guest,


Greetings from Diamond Hotel Philippines!

Thank you so much for taking time to share your experiences online. We are pleased to read the various things you like in the Hotel.

We are happy to hear that you appreciate the services rendered by our hotel staff from Kelly, Ann and Rosita of Guest Services to our Chefs Leonides and Rose Anne and our Spa attendant Lany. We are sure to share your feedback to all of them, and the entire team. They love knowing that the guests appreciate their service.

We are also delighted to read your nice comments about our food, hotel security and the atmosphere. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel.

We sincerely hope that we will be able to welcome you back to the Diamond Hotel, where the warmest hospitality awaits you.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
www.diamondhotel.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2013 via mobile

I have known Diamond Hotel for the longest time... But definitely still very good. There can still be improvements on parking, the variety of buffet.. The Sky Lounge is lovely.... The pool is good, water temperatyre is just right.. I will come back to Diamond.

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Kalyehon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 5 September 2013

Dear Valued Guest,


Greetings from Diamond Hotel Philippines!

We received your favourable comments during your recent stay with us. We truly enjoyed reading your comments and would like to thank you for your kind words.

We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.

We look forward to our continuing pleasant relationship.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2013

This was our fourth stay at Diamond Hotel and as always it was perfect. First off the Diamond is a five star hotel so don't expect budget accommodation. If you want cheap digs plenty of choices in Metro Manila. Though the Diamond is not cheap it offers excellent value for money compared to other similar hotels. The hotel itself is conveniently located on Roxas Blvd fronting Manila Bay. Easily accessed from the airport by car, and short distance of malls and plazas including Robinsons and Mall of Asia. A range of room types available- we've always selected a Diamond Club room as we enjoy access to the Diamond Club. This time around we took the upgrade to an Executive Suite and weren't disappointed. The suite was very large including lounge, bedroom, and two bathrooms. High quality furnishings and fixtures provided very comfortable accommodation for our extended stay. With 180 degree views across Manila Bay the views were nothing short of spectacular. The associated benefits of access to the Diamond Club were also worthwhile with wonderful friendly and efficient service by the lovely Diamond Club staff, delicious breakfast each morning, and fantastic evening cocktails and nibbles, the club was a great place to relax. Rooms perfectly clean and all facets of staff service was absolutely perfect which brings me to the staff- the true diamonds of this hotel are it's people. With warm friendly welcomes and attentive service from every person we encountered from security, concierge, front desk, housekeeping, restaurant, bar, and Diamond Club staff it was 110%. Free in-room wifi was most welcome as we're the complimentary drinks provided in addition to usual minibar fare. Hotel security is thorough and you do feel safe and secure at the hotel. An additional benefit is the hotel location in the fascinating Mabini district. Stepping outside of the hotel takes you into narrow roads and streets, crammed with shops, stalls and people. Take some time to explore the little side alleys and sample the various street food available. Use common-sense walking at night as in any city but take an evening walk to see the lights and actions of the clubs and KTV bars as they come to life. The most difficult thing about the Diamond Hotel is when your holiday ends and you have to leave! We look forward to a return visit in the future to a hotel that we regard now as our home in Manila.

Stayed: July 2013, travelled as a couple
2  Thank Moonrock1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 5 September 2013

Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

Thank you for staying at the Diamond Hotel Philippines and for taking time to tell us about your stay. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our service and accommodations.

It gives us great pleasure to know that you had a wonderful stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments about the hotel and our staff for these comments always inspires our team extend our “Diamond Class Service” to our valued guests like you. Please feel free to contact us at your most convenient time should you have any suggestions on anything to make your next stay with us a more delightful experience.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.


Maria Zarina Nicolas
Guest Services Manager
Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2013 via mobile

Great location, friendly staff, takes security seriously, resturants offer good options on their menu, has a gym, sauna, spa and swimming pool. All in all a great 4-5 star hotel. Stayed here for a meeting so everything was organised by the Manila hosts which was great, so did not have to go through the booing process etc. Enjoyed my stay here. In general, be street wise when going out, avoid money changers if you can and get foreign currency changed at the bank or hotel front desk, drink plenty of water, and if going out during the rainy season take a rain jacket or umbrella!

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank N4V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this reviewResponded 7 August 2013

Dear Valued Guest,

Thank you for taking time to share with us your wonderful experience at Diamond Hotel Philippines . Our team always looks forward to every comment submitted by our guests. Your comments are catalyst to continuous improvement of the delivery of our products and services.

It gives us great pleasure to know that you had a wonderful stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments. Please feel free to contact us at your most convenient time should you have any suggestions on anything to make your next stay with us a more delightful experience.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Diamond Hotel Philippines

Address: Roxas Boulevard cor. Dr. J. Quintos St., Manila, Luzon 1000, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 111 Hotels in Manila
Price Range: £79 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Diamond Hotel Philippines 5*
Number of rooms: 483
Official Description (provided by the hotel):
Set against the magnificent golden sunset of the Manila Bay is the five-star hotel Diamond Hotel Philippines. A luxury hotel in Manila with a sunset view, Diamond Hotel is only minutes away from the international and domestic airports, and from the Makati business district. Diamond Hotel is near SMX Convention Center, Cultural Center of the Philippines (CCP) and the Philippine International Convention Center (PICC). It is also near SM Mall of Asia, Robinsons Manila and other shopping destinations. Also within the vicinity are Manila's famous historical landmarks, cultural sites, and Malate's spectacular nightlife. Diamond Hotel has a variety of restaurants and bars specializing in different cuisines and diners are sure to have a remarkable dining experience. Function rooms are also available for memorable weddings and successful corporate events. Swimming pool and outdoor whirlpool, tennis court, Diamond Spa, LifeSpan Reflexology and Diamond Club gym facilities are perfect for recreational and fitness activities. Service from the efficient and courteous staff of Diamond Hotel Philippines. ... more   less 
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