I'm going to start with the positives by saying the room was nice and comfortable. The bed was really comfortable and so were the big pillows. It's so easy to spend the whole day sleeping in this hotel.
My complaints were mostly with the service and the 'privileges' we were supposed to have. We stayed during holy week to relax, and that time they had a promo where we can upgrade our room to the Diamond Club, and the perks looked pretty enticing so we did.
We had a buffet breakfast, but the since the main dining area was too crowded we were redirected to another dining area which had fewer food--even though we paid the same as those who ate in the main area.
Then the other day we went to the 24th floor lounge for some snacks...and there was no one there! Granted, we stayed during the holy week which probably meant the staff had many people to attend to...but is it too much to expect to be served at the lounge? We had to get our own drinks at the small fridge that I think only the staff were allowed to open. But what could we do? There was no one there.
Since the one of the perks of the Diamond Club was that we get to have international newspapers, I called operator with the intention of asking if they had a Spanish newspaper. El Pais, maybe. When the operator picked up, I asked "You offer international newspapers, right?", and the operator answered that yes, and it will be sent to my room. What will be sent to my room? I didn't even say what newspaper I wanted! Needless to say, nothing came to my room.
Another perk of the Diamond Club was free rental of the Nintendo Wii for a few hours, so I did. The Wii came with only two games: Wii Sports Resort and Wii Fit. The balance board of the Wii Fit didn't work at all, and the Wii Sports Resort required the nunchuck controller to be able to play, which wasn't provided. So while I was able to rent the Wii, none of the accessories worked and nothing can be played. What a waste.
So there. I'd say if your only intention is to get a basic and comfortable room to sleep in, it's a great hotel for that. But if you're going to this hotel to kick back, relax, and have fun with family, then you should probably choose a better hotel. One that actually delivers on its promises.
- Official Description (provided by the hotel):
- Set against the magnificent golden sunset of the Manila Bay is the five-star hotel Diamond Hotel Philippines. A luxury hotel in Manila with a sunset view, Diamond Hotel is only minutes away from the international and domestic airports, and from the Makati business district. Diamond Hotel is near SMX Convention Center, Cultural Center of the Philippines (CCP) and the Philippine International Convention Center (PICC). It is also near SM Mall of Asia, Robinsons Manila and other shopping destinations. Also within the vicinity are Manila's famous historical landmarks, cultural sites, and Malate's spectacular nightlife. Diamond Hotel has a variety of restaurants and bars specializing in different cuisines and diners are sure to have a remarkable dining experience. Function rooms are also available for memorable weddings and successful corporate events. Swimming pool and outdoor whirlpool, tennis court, Diamond Spa, LifeSpan Reflexology and Diamond Club gym facilities are perfect for recreational and fitness activities. Service from the efficient and courteous staff of Diamond Hotel Philippines. ... more less
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