I had a wedding in Tagaytay. I arrive the hotel at 8-ish. going through some checks at the entrance with a dog.
Upon reaching the reception( Was very tired after a long flight transfer and reach Philippines with stuck in traffic for 2 hours) the staff did not smile and not even greet me. I was taken aback for what I knew that filipino are well-known for great smiles and hospitality.
But I was wrong somehow cause I then realise that they only smile at Caucasian and not asian customers and not me as an asian. Very annoying. But anyway I just went through the check-in and proceed to the room. The room was fabulous cosy. That is something I am looking forward after a long journey.
Room service was pleasant. I was happy to see that the next day i checked out to go to Tagaytay.
Again the reception is so rude and annoyingly slow and no smiles at all.
I will not come back to this hotel again though it is a 5-star hotel and I will stay in Shangri-La other 5-star.
- Official Description (provided by the hotel):
- Set against the magnificent golden sunset of the Manila Bay is the five-star hotel Diamond Hotel Philippines. A luxury hotel in Manila with a sunset view, Diamond Hotel is only minutes away from the international and domestic airports, and from the Makati business district. Diamond Hotel is near SMX Convention Center, Cultural Center of the Philippines (CCP) and the Philippine International Convention Center (PICC). It is also near SM Mall of Asia, Robinsons Manila and other shopping destinations. Also within the vicinity are Manila's famous historical landmarks, cultural sites, and Malate's spectacular nightlife. Diamond Hotel has a variety of restaurants and bars specializing in different cuisines and diners are sure to have a remarkable dining experience. Function rooms are also available for memorable weddings and successful corporate events. Swimming pool and outdoor whirlpool, tennis court, Diamond Spa, LifeSpan Reflexology and Diamond Club gym facilities are perfect for recreational and fitness activities. Service from the efficient and courteous staff of Diamond Hotel Philippines. ... more less
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