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“Great value”

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Diamond Hotel Philippines
Ranked #6 of 109 Hotels in Manila
Washington DC, District of Columbia
Level 4 Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great value”
Reviewed 31 May 2014

Large hotel near the water; vistas of Manila and the water are spectacular from higher floors. Great staff was always available to assist. Starbucks is a two minute from the hotel's front door! Would stay here again.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Battlejag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, 20 June 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

We are very pleased that you find our hotel of great value as well as appreciate the spectacular view of the bay and the city from our hotel rooms.

We take pride of our ideal loacation, situated along Roxas Boulevard and right in the heart of Manila, accessible to all business and leisure establishments and ofcourse who could ever forget the Manila Bay sunset.

We shall cascade to the team your valuable comments. Please feel free to contact us at your most convenient time should you have suggestions on anything to make your next stay with us a more delightful experience.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.


Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1111
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (184)
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South Carolina
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

I recently spent 7 nights at the Diamond Hotel for a conference and enjoyed it tremendously. There were some technical glitches confirming my reservation as the hotel's firewall apparantly kept blocking my e-mails sent from a work account, and that became frustrating but it was eventually worked out.

The staff was very friendly and accommodating, the room spacious, clean and well-serviced, and the Diamond Club perks were wonderful, including free daily laundry and pressing of a few articles of clothing, use of various hotel facilities, breakfast and nightly drinks and food. The staff at the Diamond Club lounge were friendly, gracious and professional and deserve special mention -- Arielle, Roselle, Jared, Sachi, John, Phey, Cherie, Anne and Chef Leonides, who prepared wonderful dishes every day. The nightly sushi and sashimi were particularly tasty. I did note a marked dropoff in the services on the weekend, including much less variety and amount of food and less staff on duty, which suggests the hotel is aimed at the weekday business traveler more so than the weekend vacationer. Despite this, it was still a very relaxing and enjoyable visit.

The hotel is not far from the airport, though traffic can be incredibly heavy so plan accordingly! It is located near the historic old city (Intramuros), which is well worth a visit. There is also a large shopping mall nearby if you're interested in that diversion. Security at the hotel is heavy and seemed competent and engaged so safety wasn't a concern. There are a number of bars and clubs in the immediate vicinity but be prepared for the incessant onslaught of folks looking for handouts or trying to interest you in their adult clubs, but I doubt that's at all unique to this area.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikejudyetc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, 18 June 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

I'm glad that you truly enjoyed your stay and appreciate all our efforts to be of good service
to you and your team. I wish to thank you for adding your wonderful review. Your gesture is very much appreciated and on behalf of the Management we would like to say thank you very much.

With regards to some of the technical glitches that you experienced in confirming your reservation online, we would like to apologized for any inconveniences it may have caused you and rest assured that this will be addressed to our concern departments.

We are truly delighted to know that you were able to enjoy the perks and services offered at the Diamond Club. Your kind words will be shared to the rest of the team and for sure Arielle, Roselle, Jared, Sachi, John, Phey, Cherie, Anne and Chef Leonides will all be glad to know that you specifically mentioned their names and how gracious and professional they are.

Our hotel is conveniently located along Roxas Boulevard which makes it accessible to nearby Malls, convenient stores and restaurants as well as historic places like Intramuros. We are glad that you were able to explore this wonderful places.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1111
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
smaarts
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 May 2014

Spacious and convenient parking in the basement plus good service. Bed linens are very clean (I know cause I am allergic to dust mites, I immediately get itchy if there are dust mites). I asked for extra towels and linens and they gave it without any additional charge. It's also near MOA. Definitely going back again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smaarts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 May 2014

I had a wedding in Tagaytay. I arrive the hotel at 8-ish. going through some checks at the entrance with a dog.
Upon reaching the reception( Was very tired after a long flight transfer and reach Philippines with stuck in traffic for 2 hours) the staff did not smile and not even greet me. I was taken aback for what I knew that filipino are well-known for great smiles and hospitality.
But I was wrong somehow cause I then realise that they only smile at Caucasian and not asian customers and not me as an asian. Very annoying. But anyway I just went through the check-in and proceed to the room. The room was fabulous cosy. That is something I am looking forward after a long journey.
Room service was pleasant. I was happy to see that the next day i checked out to go to Tagaytay.
Again the reception is so rude and annoyingly slow and no smiles at all.
I will not come back to this hotel again though it is a 5-star hotel and I will stay in Shangri-La other 5-star.

Room Tip: Choose a Deluxe Room
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Taurusguy06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, 26 May 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

Thank you for taking the time to write a review on TripAdvisor. We truly appreciate your open and honest feedback about your experience at Diamond Hotel Philippines. I'm very concerned with the comments you made specifically about the service rendered to you by our Front Office staff upon your arrival.

The problems that you mentioned in your response have been brought to the attention of the concern departments. We remind our employees to perform their best to avoid unpleasant observations from our guests.

We would like to express our heartfelt apology for any inconvenience you had during your last stay with us. Rest assured that we would immediately implement improvements on our services to ensure that your next stay will be more satisfactory and pleasurable. We shall cascade to the team your valuable comments. Please feel free to contact us at your most convenient time should you have suggestions on anything to make your next stay with us a more delightful experience.

Thank you again for your comments and we hope that you will have a more enjoyable stay on your next visit to us.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1110
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manama, Bahrain
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 May 2014

next time i will sty in this hotel coz. have good security also good staff ,nice food, and nice veiow in the room, only problems was in wi-fi in the room always not connected, also too much traffic near the hotel.

Room Tip: i suggest to have higher floors, sea side view ...
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 293997Window7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, 26 May 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

Thank you very much for the positive comments regarding Diamond Hotel Philippines. We are glad that you appreciate the safety and security measures of the hotel. It is always a special treat for us to hear from our guests who have taken the time to compliment our efforts. Please note that your comments are shared with all the Managers & the staff.

One of the top features of the Hotel is the location, since it is situated at the heart of the business and leisure centers of the city of Manila. We take pride in the luxurious appointed rooms, all of which command a majestic view of the cityscape and Manila Bay.

We are looking forward to your next visit and we wish you the best in your business and personal endeavours.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1111
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wanders around
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 May 2014

I'm going to start with the positives by saying the room was nice and comfortable. The bed was really comfortable and so were the big pillows. It's so easy to spend the whole day sleeping in this hotel.

My complaints were mostly with the service and the 'privileges' we were supposed to have. We stayed during holy week to relax, and that time they had a promo where we can upgrade our room to the Diamond Club, and the perks looked pretty enticing so we did.

We had a buffet breakfast, but the since the main dining area was too crowded we were redirected to another dining area which had fewer food--even though we paid the same as those who ate in the main area.
Then the other day we went to the 24th floor lounge for some snacks...and there was no one there! Granted, we stayed during the holy week which probably meant the staff had many people to attend to...but is it too much to expect to be served at the lounge? We had to get our own drinks at the small fridge that I think only the staff were allowed to open. But what could we do? There was no one there.
Since the one of the perks of the Diamond Club was that we get to have international newspapers, I called operator with the intention of asking if they had a Spanish newspaper. El Pais, maybe. When the operator picked up, I asked "You offer international newspapers, right?", and the operator answered that yes, and it will be sent to my room. What will be sent to my room? I didn't even say what newspaper I wanted! Needless to say, nothing came to my room.
Another perk of the Diamond Club was free rental of the Nintendo Wii for a few hours, so I did. The Wii came with only two games: Wii Sports Resort and Wii Fit. The balance board of the Wii Fit didn't work at all, and the Wii Sports Resort required the nunchuck controller to be able to play, which wasn't provided. So while I was able to rent the Wii, none of the accessories worked and nothing can be played. What a waste.

So there. I'd say if your only intention is to get a basic and comfortable room to sleep in, it's a great hotel for that. But if you're going to this hotel to kick back, relax, and have fun with family, then you should probably choose a better hotel. One that actually delivers on its promises.

Room Tip: Don't get the Diamond Club upgrade.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Denise I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, 26 May 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

Thank you for taking the time to tell us about your experience at Diamond Hotel Philippines. We appreciate hearing from our guests as their comments will help us continue improving our service.

We would like to express our heartfelt apology for any inconvenience you had during your last stay with us. Rest assured that we would immediately implement improvements on our services to ensure that your next stay will be more satisfactory and pleasurable. We shall cascade to the team your valuable comments. Please feel free to contact us at your most convenient time should you have suggestions on anything to make your next stay with us a more delightful experience.

Your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1111
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paranaque, Philippines
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 May 2014

We stayed here for their Easter promotion which includes a deluxe room and a ticket to the Easter show on Sunday. We got here early and fell in line for check-in. The room was already ready as it was past 12 noon (before their 2pm check-in time) and they did let us in the room immediately. The room was spacious with a King sized bed and requested for a baby crib. They use the Graco play pen and my son enjoyed it!

We ate dinner in the hotel at their Japanese restaurant and it was good. It's pricey considering it is a 5-star hotel but it's worth the experience if you are first time to dine there. The desserts at the cake club/hotel lounge was awesome and the most enjoyable. We had ice cream (Valrhona and cheesecake) and it was superb. Cake also was great!

The next day, the breakfast buffet was full. There were a lot of options like Breads, Chinese, Filipino, American dishes. But given that we had lunch buffet one time (which was expensive), the breakfast is a level below the lunch. But given it's included in the room (Php5k per night or $115) it's worth it.

Overall, we enjoyed the hotel's amenities like the pool, lounge, restaurant and of course our room. Definitely going back if they lower the prices for the Executive Suite where we had our first night after getting married!

Room Tip: Choose a room with view of the Manila Bay (suites only)
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank msaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondHotel, Guest Relations Manager at Diamond Hotel Philippines, responded to this review, 26 May 2014
Dear Valued Guest,

Greetings from Diamond Hotel Philippines!

We received your favorable comments during your recent stay with us. We truly enjoyed reading your comments and would like to thank you for your kind words.

We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.

Should you have inquiries about the hotel and for your future reservation, please do not hesitate to get in touch with me. We look forward to our continuing pleasant relationship.


Maria Zarina Nicolas
Guest Services Manager

Diamond Hotel Philippines
Roxas Blvd. cor. Dr. J. Quintos St.
Manila 1000, Philippines
Tel No.: (+63 2) 528.3000 / (+63 2) 305.3000 local 1111
Fax no.: (+63 2) 521.8724 / (+63 2) 526.2255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Diamond Hotel Philippines

Property: Diamond Hotel Philippines
Address: Roxas Boulevard cor. Dr. J. Quintos St., Manila, Luzon 1000, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 109 Hotels in Manila
Price Range (Based on Average Rates): £
Hotel Class:5 star — Diamond Hotel Philippines 5*
Number of rooms: 500
Official Description (provided by the hotel):
Set against the magnificent golden sunset of the Manila Bay is the five-star hotel Diamond Hotel Philippines. A luxury hotel in Manila with a sunset view, Diamond Hotel is only minutes away from the international and domestic airports, and from the Makati business district. Diamond Hotel is near SMX Convention Center, Cultural Center of the Philippines (CCP) and the Philippine International Convention Center (PICC). It is also near SM Mall of Asia, Robinsons Manila and other shopping destinations. Also within the vicinity are Manila's famous historical landmarks, cultural sites, and Malate's spectacular nightlife. Diamond Hotel has a variety of restaurants and bars specializing in different cuisines and diners are sure to have a remarkable dining experience. Function rooms are also available for memorable weddings and successful corporate events. Swimming pool and outdoor whirlpool, tennis court, Diamond Spa, LifeSpan Reflexology and Diamond Club gym facilities are perfect for recreational and fitness activities. Service from the efficient and courteous staff of Diamond Hotel Philippines. ... more   less 
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