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Malate Pensionne
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Reviews (207)
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All reviewsfan roomprivate bathroomthree blocksthe security guardnice place to stayairport pickupfree wifino elevatorhome away from homechecking inclose to the airportreception arearobinsonsrestomall
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Reviewed 9 December 2013

I wrote a review of this hotel several days ago, but after more bad news at this hotel I asked Tripadvisor to erase it so I could write this one.

If oyu check my previous reviews of hotels and restaurants, I am generally positive about them. But NOT for Malate Pensionne: the pits. The first job of a hotel is to provide rooms in which sleep is possible, maybe even comfortable. If this is what you expect/demand, this hotel is not for you. We checked in about noon and were given one of their aircon rooms with shower/bathroom. VERY nice wood and clean if very small. So far so good. BUT the room was on the south side and from dark to dawn we were blasted by karokes, discos, and stores/restaurants playing "my stereo is louder than your stereo. I went to bed at 9pm and got up at 7am: two hours of sleep, maybe.

So I went downstairs and asked for another room. THEY HAD ONE AVAILABLE and cleaned RIGHT THEN! In other words the room had not been occupied the previous night - yet we were given a super noisy room. Some service!

Then on Sunday, Mass was held in the small open area on the south side of the hotel. But at 11am or so. Not too bad and we had already moved. Then from about 2pm (we were out of the hotel) until 8pm there was a private party in this courtyard. Even on the north side it was thundering! Only good thing about it was that we were reassured that if a typhoon hit Manila or there was a force 8 earthquake, the building would still be standing.

Bottom line: the management/owner can't do much about the street noise on the south side, but to make additional money is comfortable with blasting his guests. I have worked in 46 countries, staying at hotels about 1/3 of my working life and this was the WORST experience I have ever had. Period.

A few minor complaints, but they are symptomatic of a deeper lack of concern for guests: 1. I asked the receptionist to turn on and input the password on their in-house computers to use the internet. she turned on the computer and then disappeared to the toilet for 15 minutes. We reserved a van to the airport. In the early morning I check with the same receptionist (who was using the internet). Yes, she said without looking, it's in the book. But an hour later when we went to leave with many boxes, the van had already gone and all there was for us was a small, private Avanza: cramped and uncomfortable - and 600 pesos. We could have taken an Avanza taxi for 250 off the street!

Another word of warning. No fault of its own, but this hotel is located in the heart of the bar/karaoke/club district. You cannot walk down the street without being approached by "working girls", pimps, and touts - even when you are with your wife. NOT a good neighborhood for kids.

Room Tip: Make SURE you have a north-facing room (toward Ermita, Robinson's Mall and the U.S. Embassy)
  • Stayed: December 2013, travelled as a couple
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3  Thank Don L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malate P, General Manager at Malate Pensionne, responded to this reviewResponded 15 March 2014

The noise out in the street is something we and other hotels in the area have raised with the local authorities. We and other hotels have filed complaints about this. We are pleased to say that that is now being addressed by the local authorities. When one doesn't get a good night's sleep, it could make an otherwise pleasant person into an angry unpleasant one. The Christmas season in Malate and most places in the Philippines does bring out noisy celebrations. If one is a light sleeper and we are aware of it, we would not advise Manila as the place to stay during the Christmas and New Year Holiday. Too much street revelry going on. Personally, I completely empathize with your sentiments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

We have stayed there only one night and really appreciated place. Stuff was super friendly and helpful, girls had great uniforms. Nice guards in front of the place makes you feel safe ;) Place worth its price. You can enjoy brekafast (included) in small cafe next to pensionne.
Rooms are clean however it was very hot inside.
There is possibility to make a laundry. Wi-fi + computers are available as well.
We met a manager of the place, very nice person , smart and helpful. I would deifnitely recommed this place - great service for small money.

  • Stayed: November 2013, travelled as a couple
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Thank wertarka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2013

I stayed at this beautiful hotel for 4 nights during the months of October and November. I kept coming back every time I went to horrible Manila. But this hotel managed to make me feel relaxed and comfortable in a city of chaos. Specially the security guard was a nice guy

  • Stayed: November 2013, travelled as a couple
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Thank Henrik M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

Although when you get inside it looks like the shining it's a handy place to stay, within walking distance to intermuros etc and also public transport.
Security guaard on the gate 24/7, all the staff were very knowledgable and helpful with any enquiries. Private fan room for 4 nights. The only problem was the bathroom was on a different floor, and for the amount of staff working there, there was never any toilet roll.
Breakfast was provided in the little cafe next door.

  • Stayed: October 2013, travelled with friends
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Thank Cquinn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

we liked it here because the staff members (especially the security guys) were really nice and could give us a lot of information about how to get around on a low budget (jeepneys, public transport) and what to do and see. lovely manager jay even took us on a little sightseeing tour around makati. the rooms/bathrooms are clean and cheaper than many places around. we came back here after a trip to the mountains and would probably come back again

Room Tip: ask for discount in low season and if you can get the room without breakfast
  • Stayed: October 2013, travelled with friends
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Thank jeanibieni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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