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Palm Grove Hotel (formerly Palm Plaza Hotel)
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Reviews (252)
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All reviewsrobinsons mallroom servicerooms are cleanfriendly hotelplace to stayrobinson's placewalking distancebars and restaurantsconvenient locationhotel is situatedmanila bayvisiting manilabudget hotelairportembassiesnightlifeelevator
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78 - 83 of 252 reviews
Reviewed 14 August 2014

I stay here every time I go to manila, it's close to Robinson mall also clubs and bars at night time, I always up grade my room for about 200 p more the rooms are very nice better than a standard room, lots of plugs for you chargers ect , I'm back there next week so would recommend .

Room Tip: Handy for airport hotel taxi 650p meter cab about 300 p 20 mins to airport
  • Stayed: August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Adelphi-hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded 18 August 2014

Dear Adelphi-hotel,

Greetings from Palm Plaza Hotel - you're 'home' in Manila. It's heart-warming feedbacks like yours which really inspire us no end to deliver the utmost in service excellence which you truly deserve.

On behalf of my entire team, a million thanks to your most loyal patronage and we sincerely thank you from the bottom of our hearts.

See you next week and keep safe always.

Sincerely,

Mr. Nilo F. Inocentes
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Really good restaurant across the street, open 24 hours. Mall is less than a block away. Hotel check in friendly, rooms were clean. Older furnishings but nice enough for the price. Overall great deal.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank ScottandRuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded 18 August 2014

Dear ScottandRuth,


Thank you so much for making Palm Plaza Hoel a part of your trip/stay here in Manila. Rest assured that our team continually finds ways in ensuring your comfort, safety and convenience.

As part of our continuing I-Care program, feedbacks such as yours are shared with our staff to continually motivate everyone in delivering the best guests such as you always deserve.

We hope to be of service to you once again in your future visit to Manila.


Thank you.


Respectfully Yours,

Mr. Nilo F. Inocentes
Resident Manager

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Reviewed 10 August 2014 via mobile

We had a nice room at the hotel and appreciated the hotel's nice courteous staff. It is so conveniently located right across Robinson's Place Manila.

Despite being on the main road, the noise had been muffled by the windows.

Stayed: May 2014, travelled with friends
Thank chinoytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded 12 August 2014

Hi Chinoytraveller,

It's nice reading your honest and heart warming feedback which you've shared with us. We hope to see you soon and continue enjoying the best 5-star customer service this side of town.

Thank you so much.

Sincerely,


Mr. Nilo Inocentes
Resident Manager

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Reviewed 7 July 2014

My husband likes this hotel because it is near shopping destinations. He usually stays in Palm Plaza whenever he is in Manila. Reasonable rates. Good cable tv service. We enjoyed our recent stay because we were able to watch the World Cup games on cable unlike in another hotel which has the same cable provider but has limited channels to choose from.
Bathroom amenities like shampoo and toothbrushes are lacking but it was ok. We were able to shop nearby and go back to our hotel in so short a time.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank frances i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded 9 July 2014

Dear Frances I,

Thanks for your kind words about your recent stay with us at Palm Plaza Hotel. I'm really glad that you enjoyed the World Cup games through ou free cable TV service. As to our toiletries, we do have some items installed on some floors depending on the room type while the rest of the rooms would still have access to these items on a 'per request' basis.

Our hotel is doing its best to continually deliver the best services for you - our beloved guests - and hearing from you especially on this medium, inspires us more to do so.

Again, a heartfelt thanks from all of us and we look forward to seeing you again soon.

Sincerely,

Mr. Nilo F. Inocentes
Resident Manager

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Reviewed 20 June 2014

we stayed during Chinese New Year holiday, good location but old rooms, near to Robinson mall, surrounding with good restaurant, Tao Yuan Restaurant excellent Chinese restaurant 10 min walk from Hotel, 20 min drive from airport, 20 min to China Town, Center of Manila, everything good except the tour desk, we booked and confirmed a day tour on Sun but the driver didn't turn up, we wait for more than a hour in the hotel lobby, the hotel staff told us the tour driver off on Sunday and asked us to change our plan to Monday. On Monday morning different driver came with an old minivan, it was totally different vehicle with what we we had booked and confirmed before, poor tour service.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AnnaMok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded 30 June 2014

Dear AnnaMok,

Thank you for sharing both your wonderful thoughts about your stay at Palm Plaza as well as your inconvenience regarding your tour services experience. Rest assured that upon reading your comment, I immediately confered with the concerned service provider and discussed possible ways to avert future complaints as well in the future.

In the meantime, please accept my apologies and I really look forward to having you again with us soon.

Sincerely,

Mr. Nilo F. Inocentes
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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