Bad Experience. Did a booking for 2 rooms for my business associate & myself last week.
Being a hotel that is new for about only 1 year, you'll think that it's new and everything will be nice with good room service and room amenities.
Upon checking in (we booking 2 Deluxe rooms thru Agoda and had confirmation), only 1 Deluxe room is available and the other one was upgraded to a "Junior Suite". You might think it's "great"...but it's just a bigger size. Furthermore, the room have a very strong smell of cigarettes upon getting in.
Inside, the finishing is not better than any budget hotel.
On the 2nd day, they moved me back to a Deluxe room and when I get into the room to turn on the aircon, the sound of it was so loud and it seems like it's gonna explode anything soon. Mentioned to the front desk and housekeeping and NOTHING was done and the "rattering" sound from the aircon can be heard even from outside of my room along the corridor.
Luckily, I am a heavy sleeper; otherwise, I'll not be able to sleep throughout.
Went down to the front desk and describe to them and they just said..."IT'S LIKE THAT ONE"!!!! NO ONE EVEN BOTHER GOING UP TO MY ROOM TO TROUBLESHOOT THE AIRCON PROBLEM"; just said that they have no more rooms available.
On the 3rd day, I then realize that the LOUD Sound of the aircon can be reduced A LITTLE by adjusting the temperature a little lower....in my mind was "WHY DIDN'T THE HOTEL PEOPLE TELL ME ABOUT THAT!!!???".
Upon checking out on our last day of stay there, I was told by my business partner that he can smell cigarette in within the room whenever he return every evening after our meetings which he was very sure the smell was not there when he left in the morning. luckily, non of his stuff and belonging was missing.
I'LL TOTALLY NOT RECOMMEND THIS HOTEL AT ALL IF ANYONE WHERE TO ASK FOR MY OPINION...
- Official Description (provided by the hotel):
- Manila Crown Palace Hotel is centrally located in Malate district of Manila, Philippines. We offer our guests a well-furnished suites and room that will display a timeless style and grace. It is the best place to begin your exciting visit to Manila with its most famous attractions such as Intramuros and Rizal Park. Great malls and bargain districts are also within your reach such as Robinsons Place Manila, Manila Bay, and SM Mall of Asia. ... more less
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